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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Pen
Aug 21,2024Excellent customer service & convenience of on-time home pick-up & delivery!
Geralyn
Aug 21,2024This service is excellent. And so easy. We did an Alaska trip cruise first then inland tour. We did not need our dress clothes and shoes ect for second half of our trip. Omg so easy. Stuck the label on our suitcase. Put it outside our room night before our last stop. 1 week later fedex delivered to our home. Totally easy service. Highly recommend.
John
Aug 21,2024As always a great experience. Picked up on time and delivered same time next day. A day earlier than guaranteed.
Evelyn
Aug 21,2024Such a great experience with Luggage Forward. From first enquiry they were so helpful and easy to deal with. Pick up and delivery was smooth. Will definitely use them again
JK
Aug 20,2024Arrived on time in Alaska in fine shape. What more to say? An easy, seamless process.
Jasmine NORTH
Aug 20,2024Impeccable Service. Couldn’t live without them!
Andrew
Aug 20,2024Extremely easy to use and very fast transit. Would use again immediately if I need to send golf clubs out of the country again. Service estimated 7-8 days transit from North Carolina to Scotland, it got cleared through customs and delivered in 2 days!
Mitra Margolis
Aug 19,2024Everything came on time in tip top shape. Thank you.
Silver
Aug 19,2024Work fine, but due to no luggage tracker policy I will not use them again. All competitors allow them.
David A
Aug 19,2024No one was available to pick up our luggage when the cruise ended. After we got home we did receive a phone that it had been picked up.
.Barbara
Aug 19,2024The luggage was picked up on time and in our stateroom when we arrived at the ship. It was also returned to our home just a few days after we returned.
Peggy
Aug 19,2024Always pick up when they say and deliver where i need it and back home perfectly
Victoria
Aug 19,2024didnt need to handle it at the airport very prompt and courteous
Gary Hayden
Aug 19,2024Delivery was one week before the promised date.
Clare
Aug 18,2024My parents placed orders with Luggage Forward for over almost two decades and no one in my family ever will again. This was going to be a 10 star review for Zameika who went above and beyond to figure out that my elderly father had created two orders and that this accounted for the delay of his clubs. One order was refunded and the clubs arrived by July 1. Ten stars for that. But none of the items we sent were delivered to the address where we asked they be shipped. They were delivered to a hotel with whom we were not doing business which required an overseas friend to pick up the clubs and three suitcases on different days. Returning, none of the luggage was picked up on July 29 (as was confirmed they would be in an e-mail from Luggage Forward.) Nor were they picked up on July 30 or July 31 when someone was waiting within the two hour pickup frame given by Luggage Forward---in fact she waited four hours each day. Pickup finally happened on Aug. 1 at a time that had not been agreed upon. Fortunately, the person who was unavailable for the pickup found someone who was. When I asked about compensating the person who waited for four days for pickup, Evan e-mailed, "Unfortunately, we do not have any way of directly compensating Ms. XXX for her time. I have opened a complaint claim regarding the pickup delay for the team to review and apply any applicable refund to your Luggage Forward account for future travel use." We never heard anything further about that. Then, one of the suitcases did not return the following Monday or Tuesday. When I said the Tile (which I purchased for the luggage out of concern for my father's missing clubs at the start of our trip) showed the suitcase was still in Scotland, I was informed that I had violated the terms of service because airtags are not allowed...and therefore the guaranteed delivery date was voided. So if you use Luggage Forward, don't put an airtag in your suitcase. We were told AFTER the Tile had been removed that my husband's bag was held for a second inspection by customs. No further info was provided. My husband did not receive the suitcase until 3 weeks after he had packed it. We were never informed by Luggage Forward that it had been released from customs or when to expect it. And, because it didn't have the Tile in it, we couldn't track it! Unless you like paying to receive e-mails (and not your luggage) for days and weeks on end that begin "We thank you for your continued patience" do yourself a favor and find another company.
Helen
Aug 17,2024I recently took a cruise to Iceland and the United Kingdom. With assistance from a one of the cruise ship's Officers, my luggage was sent from the final port to my home. The luggage arrived 3 days in advance of the projected date. The cost of this service was reasonable, given the number of bags shipped.
Andrew
Aug 17,2024I recently used Luggage Forward for a trip to Scotland from Philadelphia, and the experience was outstanding from start to finish. Their service is incredibly reliable, and the entire process was seamless. The booking was easy, and they provided clear instructions, making everything straightforward. What impressed me the most was the punctuality and care taken with my golf clubs. My sticks were picked up on time and arrived at my destination ahead of schedule, in perfect condition. This level of service allowed me to travel light and focus on enjoying my trip without the usual hassle of dealing with two sets of clubs. The customer service team was responsive and helpful, ensuring that all my questions were answered promptly. I highly recommend Luggage Forward to anyone looking for a convenient and trustworthy way to ship their luggage. It's a game-changer for frequent travelers!
Christie
Aug 16,2024Sending some of our luggage home after our cruise made the next portion of our trip so much better. The process was extremely easy when leaving the boat and our luggage arrived at our house the following week as expected.
Susan Jackson
Aug 16,2024An absolutely smooth, stress-free process. We would definitely use this service again and again!
Lori
Aug 22,2024My bag was picked up on time and delivered correctly. Then my bag was picked up in Europe and delivered on time to my home.