Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
Kim Moncur
Jun 12,2021I recently had to contact lulu Guinness customer services with a minor query after having bought a fabulous handbag.... I dealt with Sinead who was very professional and extremely helpful and she was able to resolve my issue to my complete satisfaction.... Sinead is a credit to the company
Carole Jones
Jun 12,2021I love Lulu Guinness the bags are amazing and their customer service is first class. They are always so helpful.
JAMES RANKIN
Jun 11,2021Excellent quick and informative.
Hayley
Jun 09,2021Fantastic products, there was an issue with my order and it was dealt with swiftly.
Sandra Carr
Jun 08,2021I recently purchased a pair of Leather Lips Natasha trainers. I ordered them one day and was wearing them the next day. Excellent quality and style. I love them. Well done Lulu. The trainers were to have two pairs of laces but I only received one pair. I corresponded with Tricia at customers services and she has promised to put the other laces in the post for me. Excellent service, Tricia.
Tracey Buteux
Jun 06,2021Excellent service as usual.
Margaret Eva. OBE
Jun 06,2021Prompt reply to query! Much appreciated.
Rosie Goodwin
Jun 06,2021My request to source a now vintage Lulu Guinness watch strap was answered promptly. Although not available now I was offered solutions and suggestions for my problem . Extremely friendly a pleasure to chat to .
Debra Tasker
May 30,2021Lovely vanity case. Very sturdy and was delivered ahead of schedule. Have knocked 1 star off as this was a gift and didnt turn up in a lulu guiness packaging. Disappointed as when you buy more expensive gifts you do expect the branded packaging if not you could have just bought it anywhere. Customer service did tell me that it's because it's a bigger item. I understand what they are saying but it's not the customers fault the item is larger ( find a solution ) why should I get a less than experience just because I ordered a larger item.
Janet Ord
May 29,2021Had the wrong postcode on my order, one digit out which hadn’t been a problem for the last 3 orders I had put in however got an email asking to clarify the address. Sent it back and order was here next day. Great service
Aastha Agnihotri
May 29,2021Bad online customer service
Mary Jenkins
May 26,2021I had received an email with a "Private Sale" order giving 50% selected items. I had been interested in the overnight bag for a while so thought that was a fantastic offer and would go for it. When I tried to make the purchase it would not accept the sale code, I tried 3 times and then dropped a note to customer services. I got a reply pretty quickly (I think within 2 hours) but I had gone back in and had another try and that time it accepted the code but I thought the response time was very reasonable and it was a lovely note from the member of the team. Have always been very happy with the service - oh and the bag arrived beautifully wrapped and boxed the following day - delighted. Mary
Anne Kay
May 21,2021I contacted them by email several times. Each time they’re was a very fast response and they persevered with me and everything was sorted by they’re patience with me for a problem that wasn’t their fault. Infact they’re wasn’t a problem at all. It was my stupidity. Thanks very much.
Tracy
May 13,2021I contacted Lulu Guiness after visiting there website. I was hoping to find a matching set of their Lips design Spinner luggage.The response time was very quick . Unfortunately I will have to wait for their summer sale when hopefully I will be able to but a set of the two cases and vanity case . Want to turn heads with these bad boys 😊when we are eventually allowed to travel
Yuka Maeno
May 09,2021My order was not processed and I experienced a long delay because of this. When I contacted customer service, they dealt with the issue promptly.
liz ryan
May 07,2021What a service I live in Ireland,and had my sunglasses in 5 days despite covid and no brexit additional tax,I will definately be using Lulu Guinness again
Rebecca Maloney
May 06,2021Lucy was very positive and helpful! I had a few queries and Lucy sorted them quickly and was very reassuring. Thank you!
C Flinders
Apr 30,2021We subscribed to the newsletter to receive a discount and never received an email. We placed the order as it was for a birthday and then contact customer services who happily and promptly honoured the discount and subsequent free delivery email and refunded it to us. Very prompt, professional and wouldn’t hesitate to order again
Aly
Apr 21,2021I ordered a an Ivy black tote on Sunday 18th April a little me treat for my retirement. The whole process on line was very easy & my bag was delivered Tuesday morning 20th April unbelievable, beautifully presented & 20% discount made it an even better purchase. Thank you all at Lulu Guinness. Aly 😍
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Shawzy
Jun 16,2021Had a problem with my delivery, customer care could not have been better. No fault of Lulu G but Lucy sorted everything.Went above and beyond. Fabulous service. Thankyou