Lulu Guinness
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Lulu Guinness was founded in 1989 by its then 29-year-old eponymous designer. Since its conception, the brand’s intention has always been to create playful and striking designs that empower the women who wear them.
Lulu Guinness designs are regularly seen on the arms of trailblazing women, such as Kate Moss, Adwoa Aboah, Emma Watson, Poppy Delevingne, Paloma Faith, Helena Bonham Carter and Dita Von Teese. These are women who embrace their own strength and femininity, and are never afraid to push boundaries with their sense of style.
Influenced by one-of-a-kind creatives, such as the Surrealist fashion designer Elsa Schiaparelli, the brand is known for its light-hearted, playful and timelessness spirit – which the Lulu Guinness women have.
Reviews 354
Linda Butler
Feb 01,2021Excellent service, I paid postage then realised it was free! CS said they would refund it - still waiting but am sure it will turn up any day!
Ashyra Bristol
Feb 01,2021I’ve always been a huge fan of the brand and always have a good choice of Lulu Guinness handbags in my wardrobe. As a start up business I contacted Lulu Guinness, along with many other companies, and asked them for support. Unlike many of the companies Lulu Guinness made it clear that some support is better than no support at all and helped me. I’m really really grateful. Thankyou
Angela Schluer
Jan 31,2021I was very pleased by the professional and gentle customer service and the immediate response I get. Well done!
MrsM-G
Jan 30,2021During the past 18 years that I have collected LG products I have from time to time been in contact with them and each time have been dealt with in an extremely courteous and customer focussed manner. My latest enquiry was handled by Sinéad who couldn't have been anymore fantastic and so helpful and super quick with replying, especially in the current climate of home based working. I look forward too many more years of handbags and accessories and lovely customer service!
Bmcd
Jan 30,2021Emailed to give feedback on international shipping options. Really appreciated the empathetic and thoughtful response from Sinéad in Custimer Service. Was nice to have such a genuine interaction and made me feel valued as a customer.
Kathy Crawford
Jan 29,2021Excellent customer service from Sinead. A very quick response and problem sorted promptly.
DOROTHY
Jan 29,2021Another excellent product from Lulu. Easy to use on-line ordering system. Amazingly quick delivery time.
Fiona Cooke
Jan 28,2021Prompt reply from Sinead. Suitcase in the colour I wanted was unfortunately not available but I purchased the same product in an alternative colour ... delighted with my purchase!
Patrick Smith
Jan 28,2021Excellent customer service and delivery. Sinead specifically excellent, thanks.
Anne Charles
Jan 28,2021Extremely helpful ‘ front-of-house ‘ Sinead. Problem sorted instantly, personal message sent........ who does that anymore??!! Thank you again.
marian foody
Jan 28,2021received my bag.... so delighted... it is beautiful... fantastic company to deal with... very efficient.. recommend100%..... thank you all involved....
Llloyd
Jan 27,2021Fabulous customer service. Hand written note in envelope with replacement shoelaces & a free gift.
Friend of Ted
Jan 27,2021Had to return a bag as I had ordered the wrong one and forgot to put the dust bag in with the return. Excellent help from Customer Service and also now have the correct bag which is as beautiful as always. Thank you all at Lulu Guinness.
Sue
Jan 26,2021I always received a good service when ordering items online. It arrives beautifully wrapped and a pleasure to open. I had a query recently with an order and contacted customer services via e mail and received an excellent service from Sinéad. Well deserving of the 5* review.
Margaret
Jan 26,2021I am not a customer as such, but I contacted LG as I came across a lovely little bag when clearing out a family property and I wanted to know if it was a genuine LG bag. Sinead checked for me and confirmed that it was in fact genuine. She was very polite and pleasant and I appreciated that she took the time and trouble to investigate for me, coming back very quickly with an answer.
Vix Pym
Jan 25,2021Great customer care and great bag. I accidently ordered a the same bag my mother had bought for me. The team couldn't have been nicer, cancelling one order and the other arrived really quickly. Thrilled with it!
CAROLINE A DE ROSA
Jan 25,2021Superior customer service to go with superior products. Highly recommended, very quick delivery, packaged beautifully.
k.low
Jan 24,2021Excellent customer service Was able to answer a question I had regarding a product sent me the link to the product I was looking and checked stock for me instantly. Brilliant instant answers well done
Bunny girl 🐰
Jan 23,2021Great friendly customer service. Quick refund on item I returned. Good quality goods and beautiful bags ❤️
14 King Street, Covent Garden, WC2E 8HR, London, GB
http://luluguinness.com
Unicorn Charlotte
Feb 03,2021Hi I just love lulu guiness love the quality of their products. Never have any bother on this site and if I need to return it is hassle free. Would highly recommend and if you have to ask them anything they get back to you quickly