Metro Rod
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Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Reviews 469
Allie Gorman-Jones
Nov 30,2023Tom Emberton came out to our bungalow to sort a blockage we had. Wed previously had someone come to unblock but after they'd gone it was still blocked. Tom had a lot of knowledge and experience and thought that we may have a blind junction. Tom didn't stop until he managed to find where the issue was was and make sure it was all unblocked from both ends. Tom left no area unchecked and once he'd cleared the blockage did several tests to make sure it was working properly before he would leave. He was our angel and meant we could move back into our home. Thank you so much Tom, there aren't words to express our appreciation. If you get Tom you will get the job done. Mr and Mrs Hoskins, Bishops Castle
mllh
Nov 23,2023Two stars for the two friendly egineers that appeared within hours and helped diagnose the problem. Everything fell apart though when the Saniflow system they offered as a solution seemed exorbitantly expensive and also kind of insufficient... When I asked for an explanation and questioned why it wouldn't be possible to lay a new pipe, I was totally ghosted by 2 seperate people at the company. All for the better though really, because I didn't have to waste more time dealing with them, and soon found a company that wanted to talk, and managed to lay new pipes for less!
Tracy Annie
Nov 19,2023Contacted Metro Rod Saturday evening. Within 10 mins an engineer rang to advise of estimated time he’d get to me. He rang again to update he’d be with me in 20 mins. He was polite and courteous. Respected the property and tried his absolute best, under dark and wet conditions, to locate the problem. Calvin Jones from Manchester Metro Rod, well done on exemplary customer service. An honest and trustworthy workman.
Angela Stalker
Nov 08,2023Guys couldn’t be anymore helpful or friendly! Done a brilliant job and cleaned up after! Highly recommended!
JSCOTT
Oct 27,2023Just a big shout out to Dan & Joe from the Guildford team. They came out of hours to sort an issue that had been causing us a great deal of stress for a few days. Their professionalism, efficiency & humour when they arrived helped to ease the stress. We felt confident they knew exactly what needed to be done. All through the process they kept us informed. 10 out of 10 well done & thank you.
David
Oct 26,2023Arranged a day and time for an appointment only to be told (after calling them near the end of the arranged appointment) that the work was not entered correctly and they did not have my details. Provided details and arranged to have an appointment for the following morning. No one came. Called again, missing my details again. Re-provided details and rebooked. We agreed to a call back before the appointment - none was given and the engineer that arrived claimed he was given no contact details (that’s 3 times they were given details!!) Finally, after a basic wet vac suction on the waste pipe, I was quoted almost **£450** for them to use a flexible rod to unclog, which was on the van. Insane pricing. Finally got a different local drainage team to come out from scratch, with pressure wash and a camera to unclog within an hour and charged £140 - over 3x less than Metro Rod quoted! Do not use. They cannot organise and charge a fortune for basic work.
K O Wines
Oct 10,2023The Metro Rod man (didn't get his name) came well within the time specified by our insurance company. Our inspection chamber was completely solid (how we hadn't noticed before now I cannot fathom) but he set about it with vigour and determination. Around an hour later he had cleared the blockage and cleaned all around, leaving it like new. Excellent friendly and knowledgeable service. Thank you Metro Rod Man!
Tanya
Sep 18,2023One of the worst experiences of customer service I have ever had to deal with, after having this company out to repair a blocked toilet pipe ( one which Yorkshire water had done the previous ground work, so we knew exactly what the problem was and how to locate it ) the gentleman that came out was unprofessional, hated his job and my biggest mistake was not asking him to leave my premises, I never rang in with a complaint because I was just so grateful the job had been completed but unfortunately six weeks later Yorkshire water has been out twice and done a full CCTV report and I have been told the same problem which they came out for which unfortunately is on my part it’s still there they have given me a full report to send back to Metro so they can see this so hopefully they could return to do the job properly, but the customer service I received was appalling so I decided to cut my losses never normally write a bad review but just thought I needed to put this one out
Dave North
Sep 14,2023The 2 gentlemen that made a visit to me today i cant praise them enough Thank you Craig and Charlie thank for ur swiftness of the job and making me feel at ease from the moment u rang the doorbell. was a pleasure to see u clean up after ur job was done and put everything back in my cupboards for me Thank you Gentlemen a great job well done wish i could give more than 5 stars
Di Ryder
Aug 24,2023From the moment I received my response call to the moment the two engineers left my property, this company were 5*! My callback was within 20mins of my message being sent & I was called on the day to say the engineers would be with me withing the hour. Prompt, courteous, friendly & professional thoughtout. Highly recommended 5*
malcolm franklin
Aug 23,2023Excellent and prompt service. The engineer Ben explained what the problem was and what the solution was. He quickly brought the new tap and installed it, explaining and answering my questions. He also fully explained the cost.
Shahin Uddin
Aug 14,2023Gentlemen complete the job it was an insurance job gentlemen was professional but job not professional he make excuse and left the leak .still I can't used it
Pippa Jones
Aug 05,2023Even though they were extremely busy they managed to deal with the issue first thing the following day. I was so grateful as I was completely unable to use my toilet during to issues with the septic tank. The young man who came out was so professional and without a doubt went above and beyond in his efforts to clear the blockage. I simply cannot recommend this company highly enough.
Mrs Caroline Attwood
Aug 01,2023Prompt action and everything cleared very tidily. A good job and value for money.
Lawson
Jul 31,2023If I could leave a minus star I would. This company sent out a lorry to empty out septic tank. This is where the problem started .This was May, they emptied the tank but had sent a lorry with a known oil leak to attend the property. The lorry spilt oil all over the driveway .The driver was very apologetic and said that they would send someone out to clean it up. No one got in touch so we had to chase this up with the company . They finally came out to clean the oil spill. It didn't work. So since may I have had to contact this company 9 times , each time I've been put thru to different people who have told me that someone would be in touch . No one bothered . One phone call 31st May was from the Managing Director, (didn't know this at the time) who promised to visit the property in the next day or two "when passing" . No definite arrangement which seemed odd but I agreed as Luckily I had those two days off work . No one showed up. No one got in touch and there was no explanation. So we endeavoured to clean the spill ourselves. Bought special oil Detergent etc etc and power washer. At this point we had managed to clean it a little bit the stain remained . Each time they send us an invoice we have contacted them to say it won't be paid until the damage is cleaned. Then after sending them an email threatening to take them to the small claims court they respond. The Managing Director decides to call us , no apology just excuses why after almost 2 months no one has been to rectify the situation. He then asks if he can attend the property there and then. Not being home I said no, but if they called me the following day I would be happy to arrange a mutually beneficial time to attend . The following morning he turns up uninvited and starts calling my mobile. We aren't home so he can not acces the property. This is the only contact we have had in response and because he couldn't get access , we then receive a scathingly email blaming us for him not being able to attend (on a day that we weren't home and he had no permission to attend) At no point has this company been apologetic, forget customer service and just blame the customer seems to be thier remit. Almost 3 months have now passed since the oil leak and we still are no further forward. Please think twice before engaging the Welshpool branch of this company .They are Useless and Rude. Wish I had read the other reviews now !!! Adrian Taylor is the Managing Director of Welshpool branch . Shame on you for such awful service as a Director you are directly responsible for all your staff and the lack of response over almost 3 months...
CharlieE
Jul 31,2023The driver turned up on time , was knowledgable and helpful - no fuss just a good job done
Richard Harris
Jul 31,2023Rapid response, arrived on time, professional service happy to recommend them.
G Roberts
Jul 31,2023I've used Metro Rod before and have always received a competitive price from them compared to quotes from other companies. However, they have dropped a star on this occasion for not turning up on the arranged date but a day later.
PETER THOMPSON
Jul 31,2023On time, very helpful and reasonably priced.
Ashwood Court, SK10 2XF, Macclesfield, GB
https://www.metrorod.co.uk
Jules Sheffield
Dec 04,2023Arrived in less than an hour. Telephone staff great and Tom who came to cure my blocked drains was excellent. Made extra sure everything was right again before departing. Kept me informed the whole way through. Should I need drain services again I won't hesitate to call Metro Rod again.