Metro Rod
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Whatever your drainage problem, Metro Rod has the solution. With over forty depots nationwide, we are able to tackle your drainage emergency quickly, cleanly and safely, 24 hours a day, 7 days a week.
Reviews 469
Chris Bartlett
Jan 30,2023Metro Rod, Carshalton, we couldn't have had a better experience. Brought to us after a blocked possible colapsed waste pipe, through our home insurance, they were great with communicatiuon were our home insurance company lacked. Chased quotes sent over for work, and through the helpful and friendly staff managed to fix our pipe all under budget and with a clear break down of work needing to be carried out. Swift and timely resolution and highly recomended.
Ian S
Jan 30,2023Appoint for blocked drain arranged by home emergency cover. The Engineer who came out to visit us was extremely polite and friendly as well as very efficient. Drains unblocked and cleaned up in no time, all with friendly conversation and a smile. Great service!
Andrew Short
Jan 14,2023We contacted the Telford office re our blocked drain and they attended promptly. Their engineer,Chris Croft quickly assessed our problem and very professionally sorted it out. No hesitation in recommending their services.
Tazmin Tanner
Jan 14,2023All of our upstairs was unusable on New Years Eve, called MetroRod and someone was out within 2 hours. However they might as well not have been. The bloke turned up with a tiny plunger, which done nothing, decided he couldn’t do anything so would remove all of the water from the toilets so that we could use the toilets ‘sparingly’ made a mess all over the bathroom floor, that he made no effort to clean up, then poured fairy liquids down all the drains with it coming up through the bathtub drain. £120 for no solution. He said the pipes must need to be jetted. Then they couldn’t get anyone out to us for another 4 days to sort it out. We rang another company as we obviously couldn’t live without toilets for 4 days!! They came the same day, charged less and was sorted in less than an hour. They said if the bloke had jetted the pipes he would have flooded the whole upstairs. I had to ring the company again that night as the fairy liquid the bloke had put down had caused a blockage for the sink to drain. The metrorod bloke should not be in this profession!!
Jj
Jan 14,2023Aaron was great, very knowledgeable, professional and polite. Sorted the problem I’ve had for 3 months. Thank you
Mrs Patricia Ellis
Jan 13,2023Microrod Exeter.. I must say that the drainage engineer called John came to sort out a difficult blocked drain serving my home today . He worked in a very professional manner ,, he did a very thorough job leaving no mess behind him and was polite at all times.. I felt comfortable with him in my home and I cant thank him enough for the first class job he did.. Patricia Ellis
Clare Bryant
Jan 12,2023Had a recent visit from Ash at Metro rod Reading after a flood at my property. He was efficient, friendly, explained the issue clearly - would definitely recommend.
Anna
Jan 11,2023just now NEW The driver from this company scratched my car and drove off. I have called them and they refused the claim even after providing pictures. I will never use this company - very unprofessional!
Francine Patten
Jan 06,2023Great service. Thank you Dan Got the job sorted Left clean and tidy
m jaye
Jan 06,2023The service from this company was excellent. The gentleman was so polite and professional while he was outside sorting the problem. He cleaned all the disgusting mess that had come up out from the blocked drain and disinfected my drive . I would highly recommend this company. Thank you very much.
Antonia Allan
Jan 02,2023We have had an awful experience with metro rod. Expensive call out charges leaving issues unresolved, contractor technically incompetent - gaslighted and ghosted us. We ended up refunding guests in our property £2,000 and inconveniencing them by asking them for access to property continually for metro rod not to turn up. Local office made endless promises of returning calls, resolving issues, making appointments which didn't happen. This has wrecked my mental health over the festive season. They don't even carry the requisite equipment. Avoid avoid avoid.
Keith Trodden
Dec 27,2022I had a blocked bath and drain which was pretty serious and what compounded the problem was that I could not find a drain with a metal cover in my back garden. The first engineer couldn't find it either and did nothing for an hour but I called Metrorod soon after and they arranged for an expert to come and take a look for free the next morning. He sounded like he knew exactly what he was talking about so I arranged for him to come down the next day. He told me that he had to stick a camera down the tube and hole behind the toilet as he couldn't detach the toilet basin for fear of breaking the screws so he removed the bendy plastic pipe to get to the drain. It looked touch and go at first and I thought he wasn't going to do it especially after he put the camera down and showed me on the screen what the problem was. It was completely blocked mainly with paper and the job looked impossible. I booked him for 2 hours but he did not give up! I thought that he would take more than 2 hours and I would have to pay him more. BUT he got it all done within the timeframe. He used a water vacuum machine to suck the excess water out first and then the paper. He then put special drill bit down to cut through the paper. By the time he finished, the drain was absolutely clear! He even put the toilet back together and fixed the flushing mechanism so that it still worked even though part of it was broken! I have never been so impressed with a workman in my house and he even cleaned up after himself! I would thoroughly recommend Metrorod to anybody but ask for MARK!
Ruby Dangler
Dec 26,2022I live in a small housing association block of flats. A faulty pipe means that a manhole a few feet away from the property becomes regularly blocked and full of raw sewage (about once a year). Metro Rod turned up, ran out of water and failed to fix the problem, promising to return later or next morning. When they failed to arrive I was told that they would not be returning but instead had submitted an estimate of required works to the housing association, obviously happy to leave the residents as they were. Later that day Exjet turned up and completed the job as they have done before.
Rachael Bromley
Dec 23,2022We had a great experience with Metro Rod Shropshire. Blocked drain two days before Christmas and they managed to get us sorted. Special thanks to Engineer Tom Emberton, he was really knowledgeable and helpful and explained the problem clearly. All sorted within the hour, so grateful. Thank you
Daniel Bodenham
Dec 06,2022Was worried about expensive plumber rates, but contacted MetroRod, Welshpool and they arrived within hours, solved drainage problem within minutes. Could not have asked for a better service.
Kam Kenth
Nov 30,2022Thanks Richard Reading depot ? Pleasant chappy at 10pm SL4 area to unclog my outdoor sewage manhole. Not only efficient very knowledgeable was done in no time at all - noted not very pleasant job but Richard makes light work of it all with a smile - thank you Richard ! I hope there is an in-house scheme that rewards / acknowledges the high flyers !
Green Pixie
Nov 27,2022Communication was good both from the office and the plumber. Mike C from the Bristol area was great. Before he began he had to carry all his equipment up 4 flights of stairs. He listened carefully when I told him what was happening. He then fixed the problem, explained what had caused it and left the bathroom clean and tidy. Happy customer.
OC
Nov 25,2022We had a blocked drain emergency and were really pleased with the fantastic service we received! From the first telephone call we had with Stacey to the plumber Chris who attended and carried out the work. Both went out of their way to help with their very professional but friendly approach. Really happy with the results and would definitely recommend!
PW
Nov 16,2022Made an appointment. Waited an hour and a half, they did not show up. Did not bother emailing me to cancel appointment.
Ashwood Court, SK10 2XF, Macclesfield, GB
https://www.metrorod.co.uk
Hazlewood
Feb 01,2023Metro Rod (Peterborough), Mick attended my site and cleared a blocked sewer pipe. Its was a really grim job with the most awful smell and Mick cleared! He even tidied up all the mess from the overflow. Highly recommend!