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Reviews 262
The Dodson family.
Apr 04,2024We purchased an Audi from Canterbury Motorparks and found them to be professional, friendly and fair. We dealt with Ayshea, who was knowledgeable, answered all of our questions, without putting pressure on to make a purchase. Would highly recommend them and will definitely use them again for our next purchase.
Craig Welch
Apr 02,2024One star is too much. Shocking experience from start to finish. My Daughter bought a Mitsubishi Outlander from Invicta Doves Gatwick in September 2023 who are part of Cambria Automobiles Ltd, a company who in 2021 turned over £563,000,000. We were confident that such a large group would offer the protection and peace of mind needed when making a large purchase such as a car. She picked this car as it had the dual fuel function and was large enough for her to put her equipment in that she needed to attend to elderly patients for the NHS where she works, including home visits. Shortly after buying the vehicle but past the 30 day allowance to return it, multiple faults arose. She contacted Invicta Doves Gatwick who, under the 6 month warranty, took it in for repair. They had the vehicle from 3rd January through to 16th January – plenty of time to have completed a thorough repair and test, you would have thought. Within 24 hours of the vehicle being returned, the faults came back including not charging when braking, not achieving maximum charge and an awful noise from the gearbox. The gearbox sounded like it could not change gear and at 50mph the noise was horrendous, and Invicta Doves Gatwick failed to address this or repair it. As they made no mention of the gearbox noise and failed to repair the faults, my daughter lost confidence in the vehicle and asked to return it for a refund. Invicta Doves Gatwick replied asking her for one last chance to repair the vehicle and said they would send it to a reputable garage for repair, which suggests they sent it to a less reputable garage the first time. She refused. Invicta Doves Gatwick agreed to take the vehicle back but insisted on £0.49p per mile for usage. She checked this with other garages including a Ford main dealer who said that, given the poor service and lack of repair, they would have just taken it back without penalty and in any event, £0.49p per mile was viewed as excessively high. We asked Invicta Doves Gatwick to review this and they revised their charge to £0.40p per mile. As a final insult, they offered to reduce the mileage down by the miles it took to get to the repair garage! My daughter has lost out financially due to this utterly horrible experience. She has had to borrow vehicles from other family members so she can maintain her valuable work at the NHS and Invicta Doves Gatwick were made fully aware of how important a reliable car is for her so she can attend the elderly, but all they were interested in getting as much money from her as possible. The experience of dealing with this company has been truly awful. The car they sold her was not fit for purpose. They allegedly made an attempt to fix it but failed, then hid behind consumer law to avoid fully compensating my daughter and simply giving her back the money she paid. She had never asked for more than she paid, but they wanted to refund as little as possible. In these difficult times, a little humanity and compassion would have been welcomed, especially as her car was so important to service elderly patients home visits for the NHS, but Invicta Doves Gatwick were only interested in how little they could refund her. Of course it goes without saying I would never, ever buy a car from this company or any other associated companies. Finally, if you buy this vehicle and they offer you additional “GardX” protection for both the interior and exterior of the vehicle, do not accept it or pay the £500 they took from my daughter, as she has already paid for it.
Alan Reed
Mar 25,2024Drove down from Paisley. Agreed a deal with the salesman.Payed my reserve money and agreed to go back down the following week to pick up the car. The following Thursday i got a phone call from the salesman to say the car had an oil leak and was now going to auction. I questioned this with the sales manager the following week who said it was already away to auction, but when i spoke to the salesman later he said it was sitting outside surrounded by oil.When i checked the cars status it showed it had been insured after they said it was faulty. I believe it was sold to somebody else.It has taken me until today to get my deposit back as the salesman just gave me the runaround(I drove back down yesterday to voice my concerns).Bilal the salesman was very unprofessional(Liked to smoke weed) his words not mine. Stay away!!!!!!! This was the Preston garage. I give this place 0 stars.
Murphy and Jessica
Feb 29,2024Excellent customer service while helping my parents purchase their new car. Nice showroom and pleasant sales women. All other staff were very helpful. Thank you
James
Feb 29,2024I brought what should have been my dream car from them last year. Paid over 30k, which was a fair price at the time. I drove from London to collect the vehicle. Upon arrival, I noticed a large area of damage to the rear bumper of the car. Which looking back they must have purposely not photographed / videoed. They then proceeded to carry out a 'botch' repair while I watched. (In hindsight, should have walked away at this stage). After completing the purchase, within days I had issues with the on board computer, battery and alarm going off throughout the night. When I tired to contact them to ask for support to put thing right, I got told that unless I wanted to drop the car off to Preston for them to have a look at (over a 4 hour drive for me) I would be forced to use my local Alfa dealer as I was told 'everything covered under warranty' I was then told by Alfa that many issues were not covered by warranty. After this it took over a week for someone to call me back, by which time the battery had died and the car was stranded on my drive. They then couriered me a battery, which I had to fit myself. Only to find out they had sent the wrong size which didn't fit in the compartment. By this point the car was completely spoiled for me, I had had enough and wanted to return the car as it was never right. I was then told after days of trying to speak with the manager 'Mark' that I'd had the vehicle over 30 days and they only option I had was to sell the car back to them for over 5k less than I brought it from them. To say I was upset was an understatement. I decided to sell the car privately as wanted rid of it at this stage, which still cost me thousands. Beware when buying from further afield, they do not care once they have your money and their after sales support is useless. I will under no circumstances be purchasing from them again and would advise anyone to avoid.
Damaris Akusobi
Feb 19,2024I strongly advise you to avoid this company. The dealers are extremely dishonest. When I signed a PCP agreement, I wasn't informed that I wouldn't be able to return the car even if I withdrew from the finance agreement within 14 days. The salesperson Billy didn't mention this crucial detail. You should also be cautious of extra charges and insurance included in the finance as they won't tell you that you have the option to decline them. The salesperson presented me with an invoice that included everything, and I wasn't aware that I could decline these extras. The dealers just want you to sign the finance agreement. My advice is not to sign anything until you're sure about your decision and ask if you can return the car after signing. I had deposited £3000 for the car, but when I received it, I realized it wasn't what I had expected. So, I decided to return the car. However, the company didn't want to accept the return, even though they had the option to return the money that the finance company provided them and give me back my deposit. After four months, they agreed to buy the car and said l will lose all my deposit. The car has not been driven as I returned it within 14 days at their premises. I lost all my money for a car that I never drove!! The mileage of the car is still intact. The excuse is that the value of the car has depreciated in just 4 months. Which I strongly doubt. So, please learn from my experience and stay away from this company. It's not worth the risk.
Jonathan WARD
Feb 16,2024Diesel leak on fuel pump of my Fiat Fiorino needed fixing before extended warranty expired. Vehicle left at Preston Motor Parks on Thursday 1st February at 0830. New pump sourced, delivered overnight and fitted next day. My sincere thanks to everyone involved, especially Nathan and also Ash,( I think that's the name of the workshop manager). What an incredible achievement in record time. Service doesn't get better than this. Should be noted in the Guinness Book of Records! Thanks so much, Gents. Your efforts were very much appreciated.
Mister C
Feb 14,2024Doves Volvo Gatwick. Bought a lemon from a bunch of market traders. Bought a one owner Volvo XC60, in Rebel Blue reg AK62EWG. Previously supplied new and serviced entirely by these bafoons . Collected the car in the dark due to horrendous train journey so wanted to get back home. Quick look around with the sales rep, and he commented on the colour of the floor mats……they were white and distinctly old, whilst my personal video showed a lovely set of black mats. Obviously been swapped out. Undeterred, I set off for home. 25 miles up the road my low oil light illuminated, so I pulled into the first service station and hastily started to look through the owners handbook for the oil grade spec. The services did not have the correct grade, so I had no option but to buy the closest make and spec. I added a litre and constantly monitored the dash for any other warning. The following day at home I rang the dealership and vented my displeasure. A new set of mats would be sent to me and I was told to take my car to Preston Motorparks for oil and filter change. No mats were ever sent. This I did and oil service carried out. I mentioned to them at the time of an oil leak which I had noticed from a MOT history search. As a condition of sale, I wrote an email to the salesman to prior to collecting that any previous or existing oil leaks would not be acceptable and therefore would make the sale null and void. The oil leak that was on the previous 2 mot advisories was still not rectified. It was dripping oil. Twice, possibly 3 times I had to take my car to Preston. I did get an opportunity to see under the engine bay. Whoever had changed the oil filter previously at Gatwick, had spilled oil all down the engine, into the looms etc. The engine bay bottom cover was saturated with new oil and stains from old. I still have the pictures. Preston couldn't steam clean the engine bay because they didn't have a steam cleaner 🙄 The technician did what he could and the Motorparks Preston manager did say that they had lost the Volvo franchise so could not do any warranty work. Other things wrong with the car was a wheel hub cap fell off on my journey after collecting, the door mirrors and puddle lights would not work, and the side skirt became detached at the rear corner. One headlight was crazed as though brake fluid had been spilled on it. I paid for someone to repair the headlight. I was told by Gatwick to return the car to them and they would put right, or take it to a different Volvo dealer for invest. Totally fed up with the shower of sheet that I was dealing with, I exercised my right to return the car. This was during the first covid lockdown so although the car was sat at Preston, the Gatwick market traders would not give me a refund. Eventually I Googled the CEO of the motor group and sent him a damning email about the service and the attitude of the Gatwick manager. Within days I had half my money back. Although Gatwick eventually had the car, the dealership would not give me full refund due to the fact that I had put on a personal number plate. The whole process took 7 weeks for the plate transfer to original plate and refund. I did leave a review at the time but the dealership removed it. Truth hurts doesn’t it.
Robert Parker
Jan 29,2024Terrible experience sold me a dream which as ended up a nightmare, bought a Jaguar XE four months ago and traded in a Golf which had no problems, car was sold with brake light out within 10 days water pump needed replacing which Motorparks replaced but had my car nearly a week with no communication, then after four months now the engine management light come on and his again in the garage being looked at, stay away as soon as the car as been sold they ain’t interested Warrington Mororparks
Debbie Keers
Jan 26,2024I would like to say a massive thankyou to Vicki who helped my husband and I purchase our car last weekend at motorparks Ashford Vicki was very friendly and professional after having our kia rio for such a long time it was time for a change Vicki went through everything with us and made us feel at ease we took the car for a test drive and was very happy I would definitely recommend Vicki and her team to anyone we will be back Graham and Debbie
Courtney
Jan 10,2024Motorparks Preston: Bought a car back in October that has a crack in the sat nav/radio screen but was told the part was on order with the supplier and they’d fix it as soon as it was in, but would take a couple of weeks - completely understandable. However it is now nearly three months since I was told this and seems as though it is never going to be fixed. End of November/Early December rang up to ask for an update on 10 separate occasions, and each time was told they would look into it and I never heard anything back hence the numerous follow up calls. One occasion a member from the parts team said they knew the exact car and part I was querying as it had been mentioned as priority in a ‘parts meeting’, so thought I’d leave it and wait for an update as it sounded like it was being taken care of. Rang for an update last week and was told that there was nothing on order for my car, and nothing for the make & model of my car (in case it hadn’t been noted down against my car by mistake). To make things more difficult the sales team member I bought my car off has now left the garage so I keep having to re-explain the whole situation when I ring up, and I’m still none the wiser as to whether the part is on order/has ever been on order. Will not be holding my breath for it ever being fixed/replaced. Lesson learnt to never trust a salesman’s word, I feel like it was a cowboy job.
Charlotte Atkinson
Dec 14,2023Shocking customer service. Spoken to like rubbish. Shahnaz Shah P Motorparks Preston
Amanda Moore
Dec 02,2023Went to collect a part from Motorpark Preston. I was dealt with by Nathan. He made me feel like I was an inconvenience, no apology for me hanging around waiting and waiting. Dreadful customer service with no eye contact. Maybe he needs extra training on these issues. We will not be returning for a service or any other future purchases. Very unprofessional. Look forward to your response. A Moore
Dan Gleballs
Nov 13,2023Very poor customer service and not what I thought i would get from this company based on our first meeting and then purchasing my car. It's gone from bad to worse starting with incorrect and incomplete paperwork and then finding I'd been mis-sold a warranty not fit for my car and now the silent treatment for several weeks after asking a couple of straight forward questions. One very disappointed customer.
Sarah Williams
Oct 31,2023Purchased a car from Motor Parks Warrington. Excellent service - friendly, informative, and an all round great experience. Neil and David are a great team
MR BENJAMIN MCGOWAN
Oct 27,2023Had my car recovered into the garage, Need it for work and for family and the technicians were so accomodating getting my car diagnosed and booked in. Despite the warranty company taking an extended time to authorise my repairs they were spot on with the communication. Loved getting the video and the breakdown of all issues. The technicians customer service was always spot on, up front and reliable. Thanks to all at Warrington Service Dept for looking after me and the car
David Smith
Oct 26,2023Bought a Vauxhall insignia from bury site, wasn't impressed at start when told I only get 30 day warranty,which for spending £11,750,was pretty poor,so I decided to pull out of sale,I then returned a week or so later to put my thoughts forward to them,Car is now £11,451 and I really wanted it,so after a while they came back saying they would do a years warranty,but I have to pay £11,750,so I go ahead with it,now getting it delivered,after saying they will deliver to Horsham branch at no extra cost,I get a call from salesperson to say would I contribute towards delivery as his manager was giving him a hard time,about it being delivered to Horsham,and they had to pay,not my problem,but I gave £100 towards it as I wanted car asap,now it gets better,get told will be delivered to Horsham on a certain day between 1pm-2pm,surprise surprise it's stuck in traffic,so being told it will not arrive until 5.30pm-6pm,iget delivery diverted to home address,to my disbelief,it has been driven 250miles by a delivery company,who to be fair was very polite and helpful,said what a lovely car you have bought,but did the garage inform you of the cracks in instrument panel,5 in total,no they didn't,and when you have vehicle in front of you it's clear to see,so on contacting office,I have been told basically,it's okay,no it's not,I have sent photo's and awaiting reply before I take this matter further,so no I would not recommend the bury motorpark site
Micks Auto Electrics
Oct 24,2023Renault bury are a waste of time Renault bury are a waste of time. Or will they blame the salesman ? Went looking to buy a van for my business, Nothing available but i spotted a nice vauxhall which fits me perfect :) All good so far, So the the saleman kicks into life Sold me scratch repair (Which is fine) Sold me 100,000 mile extended warranty (Found out afterwards, It is a Waste of time as my vehicle is not covered for business use). Sold me a FSH service plan, (which i`ve now found out, It was just the basic Oil and Filter change. Also told me the warranty is with the AA (Which it isn`t) Texted me all the forms to read and sign and was rushing to get me too sign them, (how can your read them on a mobile) Also when filling in the paperwork he went back and forth with the paperwork 4 or 5 times, Overall will definitely not be buying from Renault Bury again The 100,000 Extended warranty i got from Ramp (even though the signs everywhere at the renault dealers in Bury say it is a AA warranty) Is a total waste of time. Clutch failed 55000 miles (Sorry clutches are only covered to 50,000 miles :( , (What happened to the 100,000 mile extended warranty) Warranty Info: Water pump failed (Ramp said garage should of checked it when i had the timing belt done (These have a lifetime chain) So told them Renault service it, And I have a service plan with you, Short pause.... Oh it`s wear and tear and not covered. Then COVID kicked in, So trying to get anywhere was a waste of time If only I could give -10 stars....... Date of experience: 30 April 2021
Walter Long
Oct 16,2023Our experience of purchasing a car from Preston Motorpark was excellent.We worked with Waheeda Patel who patiently helped us through the whole process. We gave her our brief of budget,make,model and colour and she sourced our purchase within two weeks. We could not be happier with our purchase. Thank you again Waheeda.
Neil Thompson
Apr 12,2024I just bought a car from Motorparks Warrington having travelled up from Birmingham and the service was excellent. Sami the sales person was friendly and helpful.