To leave a review you need to be logged in
Reviews 262
Gayda Leigh
Nov 20,2021Comment: I cannot fault either the salesman Alan or Paul for both their hard work and helpfulness in the purchase of my new car. I would also like to say Kevin did a fantastic job of making the car ready and looking pristine. Thank you all also thank you Neil the general manager. You looked after myself and my puppy Duke. I’m very happy 😊😊😊😘
Graham Barker
Nov 02,2021The ease of booking appointments, the friendly and helpful staff and the service provided is of the highest standard.
graham morriss
Oct 28,2021I took my van here in August with a problem for them to look at, I was told it would be three weeks before they could look at it due to being busy, well as it stands it's now nearly November and every week when I ring I'm told they haven't even looked at it and can't give even a rough idea as to when they might, not the kind of service you expect from a main dealer
Richard Dauncey
Sep 08,2021Doves Horsham have always delivered an exceptional service. I purchased a new vehicle from them 5 years ago and have it serviced by them every year. I’m so pleased that ive just taken out a 3 year servicing agreement with them.
Millar intl
May 19,2021Be very very careful taking your car for any service. I book a recall on the airbag and seat frame on my Mazda which took one month arrange. When drop the car off and got back home (15miles away) I got a call to collect the car that they ordered a wrong part. They rebooked a recall for another week and they called me halfway through the job that they only have some of the parts needed. I had to collect my car again and arrange another appointment. After collecting a car once all the work was completed the central locking would not respond. Told Bolton Motor Park who arranged another appointment ( my car was unlocked for a week) then charged me £109 for diagnostic and they reprogrammed the locking. When tried to complain, they kept saying it was a coincidence and they didn't need to disconnect the battery when doing an airbag recall work (which would have caused the central locking to lose programming). After losing 4 days pay by going back and forward due to their complete disorganisation and then ripping me off for £109 for something they caused I would never recommend going anywhere near these jokers. All of this was discussed with details with the site manager and also the workshop manager who said that his engineer couldn't get into the vehicle one the last day which is a complete fabrication as the car could not physically be lock at all for nearly a week by this point. They did try to fob me off with 50% refund which I refused as I should not have to pay anything for them fixing their own mess.
Cheryl Weaver
May 07,2021If I could give no stars I would. Purchased a vehicle from Preston motor parks on the Internet? Beware folks and don’t make the same mistake. Inspect the vehicle thoroughly on collection. I specified I wanted a car in mint condition and was assured that was what I was getting. It had stained faded seats and a botched paint job. I complained an hour after collection and said I wanted to return it but I have been told that I have no statutory rights. Now I will sell at a loss on a car I haven’t driven or started paying for. I am gutted ...don’t make the same mistake! It would be of little cost or inconvenience to them take it back, tidy up the paint job, steam clean the seats and sell to someone else.
Regular Customer
Apr 30,2021If Carlsberg sold cars, this is how they'd do it! Probably the best car buying experience I've had in nearly 58 years!! Well done Trevor, Paul, Brady, Richard & the rest of the team at County Motor Works, Chelmsford!
Sophie M
Apr 27,2021Shahnaz was so friendly and really helpful. It was my first car but she made everything really clear so I understood every step of the process. She always got back to me really quickly about any queries and any problems were sorted straight away. I’m a very happy customer!
Sophie Louise Edwards-Palmer
Apr 26,2021They just care about taking your money! Windscreen had a chip, large chips of the car doors, scratches and a couple of bumps on the boot. Asked when collecting the car if there was any damage at all as it couldn't be seen due to how dirty it was from the drive on the motorway and was told there wasn't any. Discovered the day after when I had cleaned it that it was not in the perfect condition they stated. When mentioned to them I was blamed for all the damage then told "when someone is in the area we'll send them with a touch up pen," after spending £12000 on a car I'd have thought they'd have been more forthcoming and helpful. Asked about service record and was told to look online, however I cannot find this anywhere and believe that was all a lie too, Peugeot are telling me it has never been serviced!!! Was also told the car had no previous registered owners as it was used as a test drive at a Peugeot garage, turns out after receiving the V5C this morning there are 2 previous owners. I get there trying to sell a car, but honesty is important. I am absolutely disgusted with the way they have lied and manipulated their way through a sale. Absolutely fuming I've had to splash out more money to get their lies fixed.
D Reynolds
Apr 25,2021Nick was the sales guy and throughout he didn't place any pressure on us which I really like. Paul was still a pleasure to deal with too, which is one of the key reasons we return.
helen leah
Apr 25,2021We was treated by all the team at Bury Motors with a professional service that made us feel so welcome. The brews was outstanding! John did a proper grand job explaining all the paperwork involved during our vehicle sale. John’s friendly professional manner is an asset to the company. I would highly recommend Bury Motors to anyone who wants to buy a good car at a bargain price. Thanks so much for a wonderful car buying experience.
MR R ARROWSMITH
Apr 16,2021Helpful and polite and good deal left happy went the extra milevalue
customerMick Orpington
Apr 02,2021The best car dealers l have ever had dealings with. Very fair which made for a stressless experience.
Ian Lowe
Mar 31,2021Excellent service from first enquiry to handover of the car. All that I expected from my previous dealings with your service department.
OscarH
Mar 19,2021Not happy with the service at all, put a deposit down to hold the vehicle for 7 days. Couldn't afford it and for some reason they had the car moved to another garage and I'm going to lose my deposit of £250 to pay for this. Pretty sure this is against the distance selling act. Want my money back 😡
Peter
Mar 13,2021Excellent service from purchase to delivery, highly recommended. Nabeel was excellent throughout the transaction and very helpful and the information video created by Bradley was also very good/informative. No pushy salesperson and no hard-sell. Buy with confidence.
Dani
Mar 11,2021Brady was great from start to finish, very accomodating and made taking out a new PCP a fun experience! The car is great, I love it 😊
Mike Ingle
Feb 28,2021Found the car I wanted on eBay during the lockdown and needed to negotiate a trade in. Discovered the garage was nearly 2 hours away at Bolton, BUT (i) emailed sales manager Steve a load of jpegs of my car,inside and out, carefully drawing attention to small tear in seat / scratch on rear bumper (ii) agree a price (subject to us both cross checking each others cars) (iii) agreed to meet half way and complete the deal at a partnership garage (iv) all went perfectly, no haggling, no concealed problems (v) got home and could not get the bluetooth to work. Damn! Steve assured me I wouldn't have to pay for it if it needed to be repaired and to asked me to keep him posted. Actually it was perfectly ok - I just didn't follow the instructions in the first place!! All this was carried during lockdown when we couldn't even do test drives so it all involved a lot of trust on both sides. It was the best car dealing experience I have ever had in 40 years! Would not hesitate to go back for my next car.
Julie Chapman
Feb 25,2021Recently bought a used Vauxhall Mokka from Doves at Southampton. After not purchasing the initial car I went to view, the salesman Craig that I was dealing with, did not hesitate to source another car to my liking. As I wasn't local to Southampton, Craig brought the car to a garage nearer to me. The service from this guy is exceptional, no pressure selling which i have previously experienced. I would not hesitate to use this garage again providing the same sales guy is still working there!!
Abigail stevens
Dec 01,2021I would like to say that I am very happy with the outstanding service i received at The showroom regarding my fiat punto, very quick n efficient. Liam was the person that I had the pleasure of meeting regarding the repairs etc, He absolutely helped me out by getting the car fixed as quickly as possible no messing around he has excellent skills in his job description as a manager he suits the role,