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Reviews 717
Sian
Dec 03,2024I ordered a personalised Activity Table for my Grandaughter. When it arrived one side of the outer and inner box was soaking wet, and had sadly seeped through to the contents. I immediately e mailed My 1st Year's, who responded within half an hour. I have to say the customer service I received from them, in particular a lady called Mary Joyce was fantastic. I have returned the table and a new one is expected to reach me within 24/48 hours. I Highly recommend this company, lovely products and fantastic customer service. Thank you.
Ioanna Kalana
Dec 02,2024Melojean responded to my email within minutes,by sorting out my issue Great service!
Emma Murray
Dec 02,2024I recently made a large order where one small item was missing. I contacted customer services where Aleksandra dealt with the issue very quickly and professionally. Aleksandra was very helpful and had a replacement item sent out to me with express delivery. As well as the beautiful items, customer service is also fantastic. Thank you very much.
Sarah Thompson
Dec 02,2024Placed my order but then realised they was a spelling mistake, Melojean was very helpful and sorted this out for me straight away. Great customer service. Thanks
Chris Savva
Dec 02,202410/10 customer service. My order I received was the wrong size but after I sent an email this was soon to be rectified very quickly by Aleksandra who was brilliant throughout. This was a very smooth return process and Aleksandra made sure the correct items were sent next day delivery. I will definitely be buying from here again!
Genevieve Ryan
Dec 01,2024Great customer service!
Esme Howard
Dec 01,2024I ordered my son a Christmas sack the exact same one I got my eldest 2.5years ago this time round extremely disappointed at the quality the white fluffy bit looks cheap and looks no where near as good as the one o received 2 years ago
Joyce
Nov 30,2024Fab experience and the customer service is excellent and beyond expectation, Dorota kindly assisted me with my enquiries and I was able to purchased the perfect gift. Items arrived on time and are good quality
Samantha Thow
Nov 30,2024Fab customer service when a wrong item was sent, Aleksandra responded very promptly and it was only 2 days before I had the correct item and had been given all the labels I needed to make a return. Item is of a very good quality too.
Millie
Nov 30,2024I ordered a very simple £1.99 Santa card for my son on the 13th November. My first years are quite simply just stealing people’s money at this point - I’ve seen countless posts about how people who have received the card and that is full of mistakes anyway. They have lied to me twice so far about it being on the way. We are now leaving for our weekend away, December the 1st on Sunday and no card for my son with his advent calendar. AVOID THESE LIARS
Amelia McLinden
Nov 29,2024I purchased the Personalised Pink Bumblebee Design Cord Mini Backpack for my daughter as a first Christmas present. The bag arrived & was really cute however the name was quite far off centre and looked a bit wonky. Since it was personalised, I knew returning it would just lead to it being thrown away which seems extremely wasteful however I also did not what to pay full price for an item that was not up to the expected standard. I was pretty disappointed with the customer service response - the only thing I was offered (other than a return) was a £5 store credit (which would just mean I would spend even more money with them? Not helpful). I decided to just keep the bag as to not add to landfill unnecessarily - but it was not a great experience.
Aleasha Edwards
Nov 29,2024I have been shopping with my 1st years for many years now. The quality of the products are amazing and the customer service is fantastic! A special thanks to Dorota.
Somia Sajal
Nov 29,2024I emailed my1styears about a mistake I had made with my order and Mary Joyce was very helpful and sorted it straightaway. Brilliant customer service and quick response.
Sally B
Nov 29,2024I just wanted to leave a review as now received two items from yourselves. One directly to Australia and the other, a Christmas stocking, via Next. The quality of your products is amazing and I would certainly recommend you to friends. I also love the boxes they both arrived in. Thank you so much
Chitty
Nov 29,2024Excellent customer support, it’s refreshing to have someone answer your questions/queries rather than a chat line. Thank you
Consumer
Nov 28,2024Accidently spelt a name wrong on a personalised item. Emailed customer service and received a response back straight away from Dorota, informing the order had been updated with the correct spelling.
Charlotte Holloway
Nov 28,2024Great Service!! My mum had ordered a toy box for my son & when I came to put it up I didnt like the font & didnt think it looked that good. Was very jumpy & not neat. However, I live chatted with Mary Joyce who was so helpful & quickly resolved my issue & sent out a replacement piece where the name would be shown. Great customer service, very quick & efficient!! Thank you!
Jade Gunning
Nov 28,2024I ordered a backpack and had an issue with it, emailed to let the company know I had a response from Shannon the same day with the offer of a new backpack once I placed my ordered I received the new backpack the next day. I was sent a QR code to return the old backpack free of charge. Shannon was very helpful.
Christine Rowson
Nov 28,2024Hi very pleased with your services. I ordered two Paddington bears for my granddaughters for xmas & ordered the same names . This was amended straight away. I will recommend you to family and friends outstanding service. Thank you again . Christine
Debbie
Dec 03,2024Melojean was excellent in helping with my query. She was indeed very helpful and got back to me very quickly with no hesitation. Superb service from her !!