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Reviews 717
Jessica Jarvis
Dec 07,2024Lovely products! Great service from Dorota! Thank you very much! Very happy customer! Will definitely be buying from My 1st Years again!! Thank you ☺️
alix waterhouse
Dec 07,2024This looked like the perfect gift. So perfect that I used it myself. But it broke after 3 winds. It looks gorgeous, very nicely personalised, but unfortunately the quality is rubbish.
Carl Robson
Dec 07,2024Mary Joyce was extremely friendly and helpful with our query today. Excellent customer service.
Paddy D
Dec 07,2024I made an error with my order and I received excellent assistance from Aleksandra to resolve the issue. It was refreshing to receive timely and effective assistance.
Natasha Surgenor
Dec 06,2024I love My 1st Years as a company anyway but I would just like to say a huge thank you to Aleksandra who corrected a big mistake on my part to do with a personalised gift. I could not say enough about the customer service received during the exchange. 10/10 experience.
Yvonne
Dec 06,2024Great service by customer support 😊 thank you Dorota 😊
Anne Bellis
Dec 06,2024Everything about the purchase of a personalised advent calendar for my granddaughter was excellent. It arrived in a beautiful free box and the fabric calendar is absolutely beautifully made and will be a family treasure.
Julie Saunders
Dec 06,2024I ordered a personalised shape sorter for the newest addition to our family. The item is perfect, the usual excellent quality from My 1st years, but when it arrived the gift box was damaged. I emailed the company that night with pics included, and I received a reply the next morning from Ewelina in customer services, sending apologies, and offering me either a replacement box, or a credit on my account. I replied with my preference of another gift box, which I received within a couple of days, carefully packaged, and undamaged. Thank you Ewelina for your prompt and efficient attention, and keeping me updated. You are a credit to the company, and customer service.
Jackie
Dec 05,2024ordered a dressing gown and it was here in less than a week brilliant service and great quality clothing too will be ordering from here again
Libby L
Dec 05,2024Postcode on the initial order was incorrect so was informed by courier that my parcel could not be delivered. I contacted My 1st Years through the chat to resolve this and was informed that as it had already been sent out the matter could not be resolved and the issue was closed. I was extremely disappointed however, I then emailed My 1st Years and a lovely lady called Dorota couldn't of been more helpful, she immediately looked into my issue and promptly resolved the issue and had my parcel delivered successfully via express delivery. I do believe that both the online chat and email correspondence should do the same to resolve issues successfully for the sake of paying customers. Overall I am very happy to of had my issue quickly resolved.
ELLE
Dec 05,2024Melojean responded with the utmost care and urgency to resolve my problem, without her professional and efficient support the company would have lost a customer.
Diane Bonsall
Dec 05,2024I ordered a dinosaur wooden activity toy but then decided I preferred the Peter Rabbit. Aleksandra from the management team responded to my request very quickly, agreeing I could cancel my original order and then put in a new order. Thank you so much Aleksandra. Love the new toy.
Louisa Leicester
Dec 04,2024Some items were missing from the wooden walker I had purchased for my grandson. I contacted 1st years and I had a response within a couple of hours from Aleksandra . From the first email Aleksandra was professional and eager to sort this query out. I sent a picture over and I’m happy to say the missing items are on their way. Aleksandra was amazing and efficient and made this whole process very simple. The walker is absolutely stunning and my grandson loves it. I will definitely be ordering again when my granddaughter is ready to walk.
Harry Jassal
Dec 04,2024Dear My 1st Years Team, I am writing to express my disappointment with the damaged condition of the famous My 1st Years box I received with my recent order. Unfortunately, the personalized gift intended for my sister now cannot be presented as planned, which is quite embarrassing. I contacted My 1st Years a few days ago requesting a replacement, but I have not received any response. We are frequent customers who purchase items annually, but each time we seem to receive damaged boxes. Please assist in resolving this issue promptly. Considering the repeated occurrence, I also expect a goodwill gesture as my wife encountered the same problem last year. My Shipment #: 1002809883 My Order #: 1003754500
Natasha Da Silva
Dec 04,2024I love using my 1st years and always happy with the products. In the black Friday deal their website crashed which led to duplicate orders and payments! I initially tried calling customer support but due to a high volume of calls emailed in the hopes of getting the duplicate orders cancelled/refunded in time. When I didn't get a response I called again and after a long wait managed to get through to Ewalina! What a gem she is, I can't thank her enough, she went above and beyond to help me sort out the mess of multiple orders and ensure that refunds were processed for them! Ewalina is a true credit to the team and a pleasure to deal with.
Lauren
Dec 04,2024We received a bauble which was unfortunately broken however, upon contacting My 1st Years, within 24 hours a new bauble had been sent. A special mention to Mary Joyce who handled the situation amazingly! Thank you.
Jenny Wormleighton
Dec 03,2024The doll I ordered is beautiful and the customer service was excellent. I had stupidly spelled my new granddaughters name wrong on the order and I didn’t realise until 2 days later. As it was entirely my own fault I contacted customer services and offered to pay to have the name amended if it had already been personalised but the reply I received from Ewelina assured me that the name would not only be amended but it would be free of charge. I was very happy but then had an email the same day saying that it had been shipped and the email showed the wrongly spelled name! Ewelina again put my mind at rest explaining it was an automated email and it had definitely been changed. The doll arrived today so it only took 2 working days with a weekend in the middle to arrive and it is lovely. I would definitely recommend them and will be ordering from them again
Sam
Dec 03,2024Terrible say for over an Hour entering promotion codes That didnt work scam
Sharon Bolton
Dec 03,2024Just received my 1st order and I am delighted with my Grandson personlised 1st backpack for nursery, the gift box that it came is was lovely. The delivery was very quick will defiantly be ordering with these people again 👌
Nikki
Dec 07,2024Just received the penguin dressing gown with my granddaughter's name embroidered on it. What a beautiful item. So well made, honestly one of the nicest items I have bought over the last 6 months and the gift box made it even more special. Cannot wait to see my granddaughter wearing it. Don't hesitate if you are looking to purchase it is absolutely gorgeous.