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Reviews 717
Leah Beach
May 14,2024After receiving my order, the items received were much smaller than photographed on the Web page. Although the measurements were in the description, I did not think to check this out after seeing the photo. Thinking that it was plenty big enough. (Rucksack) after reaching out to the contact us email provided on the website. They offered little help or an offer for me to return.
Bianca
May 14,2024The products themselves are beautiful but even more so, their customer service has been outstanding when I had queries and wanted some changes with my order. Aleksandra was wonderful in helping me get my order sorted straight away (in literally less than a day!) and I couldn’t be happier. Thank you My First Years!
Teri
May 14,2024Kept informed on delivery process. Requested a VAT invoice as the order was a gift for an employee on paternity leave. I had a quick response from Aleksandra. Good customer service.
chris Wilkinson
May 13,2024I could immediately tell this was a quality product on the Internet. Personalised Grey Rabbit. I waited in anticipation, and I wasn't disappointed the presentation box has a quality feel to it, and the actual Rabbit is lovely something you'd want every child in the world to have. It's perfect in every way, including scale, softness and look of a Rabbit. In my opinion your have a warm glow in your heart when you see it. Delivery approx 7 days including Bank Holiday, they inform you when dispatched so faultless service.
Chelsea Mcmullan
May 13,2024Absolutely awful ordered a present for my nephew present left outside my gate on the main road someone has taken it
Anand Jhamnani
May 09,2024We’re based in Canada. Received some gifts along with a gift card from someone through my1styears as we were expecting. So the website were able to ship to Canada. We then placed an order through gift card. However, shipment couldn't be completed due to some issues at their end. There was no communication from website about shipping issue; after 1 month we reached out to them about the issue, then they woke up from their slumber and confirmed the issue. We requested if they can ship to Canada or provide refund on credit card. They just replied saying they’ve given store credit valid for 6 months. I’m not sure how to use it since they cant ship to Canada. Pathetic experience.
Molly
May 09,2024Can’t comment on the quality of the item ordered as despite paying next day delivery, it still hasn’t turned up a week later. This company are really letting themselves down by using Evri to fulfil delivery. I’ve been in touch with both My 1st Years and Evri about this, but hasn’t resulted in receiving my parcel. Extra star given because customer service did give me £15 store credit, but not sure I’ll use it as it seems very tricky to get hold of items! Very disappointed as this was a gift for A first birthday. Obviously I didn’t have the gift on time for the birthday, and as it still hasn’t come I won’t have the chance to give it to the child any time soon! Gift can’t be repurposed as it was a personalised item. I know the problem lies with Evri on the whole, but businesses need to realise that their choice of courier IS their customer service!
Jacquie Hammer
May 07,2024Not impressed with this Company. I ordered a personalised music box for my newborn great grandson. On the website it looked cream but when arrived it was pink. I requested a partial refund as a goodwill gesture but they only offered a £5 store credit and as I do not intend to buy anymore gifts that offer is useless to me. There was no mention of it being pink in the description so this therefore proved to be both disappointing and embarrassing to send a pink gift to a new baby boy! I don’t know if this item breached any consumer rights with item not being as described or even Trading Standards as the item is completely different in ‘real life’ to what is shown on their website. So after it being the first time I used this Company I won’t be using them again. Very disappointed.
Catherine
May 07,2024The courier failed to deliver the item and Dorota in Customer services was very helpful liaising with the courier and trying to identify what the issue was, potentiallylost item now. She then organised a replacement and it was delivered within 24 hours. Dorota was very responsive to my emails. The music box product is beautiful and nicely wrapped.
Andria Fernandes
May 03,2024I ordered xylophone with the free luxurious box and I received the delivery today, when I opened my package the gift box was damaged. Very disappointed
Lesley Lyttle
May 03,2024Absolutely delighted with the personalised gift I bought. Beautifully presented in a really cute box that can be used for baby keepsakes I forgot to add a message to my gift I contacted them and got a very prompt reply I couldn’t fault anything. Thank you ☺️
Fiona Amann
May 03,2024As usual I left things to the last minute and needed next day delivery. Both products arrived the following day and are absolutely beautiful - over the moon. Highly recommend.
Tam
May 03,2024I ordered 2 personalised items, paid extra for express delivery. Items came on time and that is the only good part of this experience! The box was not big enough causing the gift packaging and item packaging to become creased and out of shape. Not a massive issue until I open items to find various, knocks, marks, dents and general unfinished appearance to both gifts! I contacted customer services, who were able to offer me a replacement after they recieve these items - the reason I paid more for quick delivery is I only had a few days - replacement wouldn't arrive in time. Secondly I can't trust that the replacement would have better workmanship! They then offered £10 credit to account. No thank you, you won't get any further purchases from me!
Erjona Madani
May 02,2024I purchased a beautiful personalised bottle but realised I got the name wrong! Pregnancy brain! I emailed customer service and Dorota happily changed it for me in no time, extremely happy with the fast response, cannot wait for my now correct order
Lucy S
May 02,2024Lovely products. Super customer service from Dorota when item had a fault… replacement received next day! Really happy and will definitely use this company to order again
Katie
May 01,2024The customer service was excellent. Valerie from the customer service team helped me with an error on the order. Beautiful product and amazing team. I would definitely recommend them to friends and family.
Sandy
May 01,2024The customer service was excellent. Alexsandra from the management team assisted with my amended order. The mistake was mine when placing the order. It had already been processed and dispatched but Alexsandra kindly provided another one at no extra cost. My thanks goes out to this wonderful company. Beautiful products and amazing team.
Mrs Sharon Lee
May 01,2024Despite me making an error in my order, Aleksandra couldn’t have been more helpful and understanding. She ensured I received a replacement item with personalisation in time for my first grandson’s first birthday. Even though it was my error, I wasn’t made to feel guilty or troublesome.
Katie
Apr 30,2024Purchased a lunchbag for my niece which arrived faulty. Dorota from Customer Service was very helpful. She was quick and efficient to respond to my problem and ordered me a replacement straight away.
Irineo Combarro lopez
May 15,2024I recently bought a baby gift and in my haste I made a mistake in personalising the gift. I messaged My1styears over the weekend but gift was despatched before my message was picked up. My1styears quickly remediated my mistake and saved me a great embarrassment. I have been blown away by their customer service! Great company!