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Reviews 717
Nicole
Jul 19,2024Ordered a comforter as a gift- personalised. When I recieved it the name was unreadable... apparently I had chosen this particular font... the letters were unrecognisable so I was unable to give the gift as it just looked silly. No where on the website does it show you how the name looks so you are making an uninformed choice. Very frustrating.
Niamh Moriarty
Jul 17,2024Excellent customer service. The team noticed a discrepancy in my personalised orders and reached out to me to correct. Fabulous items for little ones which make great personalised presents !
Kim
Jul 16,20241st time I have bought of my 1st years bought my niece towel for her new baby boy was a bit confused were the font will go and look like so I emailed I got a loverly email back of Aleksandra explained everything even sent me pictures of the name very good service I would definitely recommend this company to family and friends in future I'm sure it won't be the 1st gift I will be buying from my 1st year
Hollie Monaghan
Jul 12,2024Quick response and great service by Aleksandra
Ali
Jul 12,2024What amazing service. I will most definitely be ordering again. A special thanks to Aleksandra for the amazing customer service.
Layla Jones
Jul 11,2024Amazing service, Highly recommend this company. I had brought a set of personalised Christmas stockings 4 years ago and recently found another exactly the same 2nd hand. I’m due to have my daughter in October and I wanted her name embroidered the same as the others. I messaged My 1st Years to see if they could help me. And I can’t thank Aleksandra enough for all of her help. Very quick at replying and i’m very grateful for your help.
Youcef
Jul 10,2024I recently contacted My 1st Years to discuss a recent order where the personalisation was completed incorrectly on the order (personal mistake). When I phoned, I was assisted by Shannon in their management team and her customer service has been nothing short of exceptional. She was extremely responsive over email and showed great empathy towards our situation is new parents. This is my first encounter with My 1st Years and I will definitely be returning!
Laura
Jul 10,2024Great customer service from Shannon. Emailed about some damage to a backpack i had only had a couple of months, and within 24 hours i had received a replacement. I have used My 1st Years a few times before and will definitely use again. Thanks.
Jermine Sebastian
Jul 09,2024Amazing brand! Highly recommended
guest
Jul 09,2024I had placed an order for a shelf but omitted on checking to add my name of choice so I emailed and the next day a lovely person added the name to my order! Dorota was extremely helpful!! And responded very quickly!
Laura C
Jul 08,2024Excellent customer service, I made an incorrect personalisation on an order, as-well as ordered more than I needed. I immediately sent an email as it was a Sunday & phone lines were closed. The next day I received an email to confirm a refund had been sent and was on its way to me after cancelling my order in less than 24hrs. Thanks to Aleksandra for being so helpful & efficient. Will definitely be re-ordering. Thank you!
ellie smith
Jul 08,2024I purchased a bag back in January as part of my little boys birthday present. I kept it away as we have just been abroad and we kept it for his carry on bag for his toys, but whilst we were away I noticed where the bottle holder is the netting was torn. I emailed and thought I wasn’t going to get anywhere with this since it was ordered at the beg of the year but Shannon has kindly arranged for a replacement for me and express delivery so I will receive a new bag for my Dino mad little boy in the next 24-48 working hours. Thankyou so much Shannon you are a credit to your team :)
LauraJ
Jul 06,2024Exceptional customer service. I had an issue with an item I had personalised which was down to me not reading the item description thoroughly. However my 1st Years responded quickly to resolve my situation and I received a replacement item within 3 days. A brilliant customer experience, thank you!
Anonymous
Jul 06,2024I purchased a bunny as a gift for a baby shower which had been personalised with a name on there. I received the bunny and it had lose stitches. I contacted customer service and they were offering me £5 credit on my account considering I had paid £29 for this bunny. I did state that the babyshower was over the weekend (the next 2 days) then they said return it and we can arrange a replacement, unfortunately this is not a good enough solution. In my opinion I think this is poor customer service because they kept sending me the same email 2 X over and over instead of actually trying to understand my conern and get it resolved ASAP.
Blairzo
Jul 02,2024Excellent customer service! I received a lovely personalised gift box but it was slightly damaged at the corner. I wasn't sure if it was the way I opened the parcel or if it arrived this way. I contacted My 1st Years and Shannon was excellent - the box was immediately replaced and she arranged for another one to be sent express delivery to a different address at my request. That's what I call excellent customer service! Thank you Shannon.
Dawn
Jul 02,2024I ordered a gift for my Godson’s newborn but when the invoice came through the billing address was the same as delivery address. I called to rectify the details and Aleksandra was exceptionally helpful and very quickly edited my order and send an email to confirm the amendment. First class service, thank you!
Mr Davies
Jul 01,2024Contacted the company after I submitted an order, as I had made an error in the personalisation. Was contacted by Dorota, who was extremely helpful and efficient and amended my order immediately. Look forward to receiving my items now.
Paisley Ross
Jun 28,2024Recently ordered online some gifts to be sent directly to a friend for their newborn, emailed customer service just after placing the order to confirm that no invoice/receipt would be included in the package. I got a response within minutes from Dorota at customer service, confirming the above and providing an extremely helpful response. Can’t wait for the gifts to be received! I have also received gifts from this site before for my own children & they are some of our absolute favourites. Would highly recommend.
Carly
Jun 27,2024I bought a bag from My 1st Years in April and since having the bag some of the stitching had come away. I got in contact with customer services and spoke to Geraldine who was amazing. She sent me a replacement bag and did everything she could to make the issue right. She went out of her way to help me and made sure I was happy with the outcome. Top customer service from this company.
Daniel Korn
Jul 19,2024I’ve previously bought from My 1st Years before and always thought the products were great. I had to use the customer service for the first time as I accidentally arranged to send the present to the wrong address, and I was very impressed with the speed of their response time and resolving the issue immediately. A big thank you to Dorota, one of the Customer Service Agents, for her help.