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Reviews 717
Laura Morgan
Mar 28,2024Valerie and Aleksandra were incredibly useful as they contacted me to inform me that the item had ordered was out of stock, so they arranged for a different item to be sent for the same price as my first choice. Valerie also fast tracked the delivery for me as compensation. Brilliant customer service, and lovely products, as always.
Ruby Allen
Mar 27,2024I had prompt reply’s to emails I sent regarding using the wrong discount code. I was advised what to do and all resolved. Thank you Lawrence who helped.
Chloe McNaughton
Mar 27,2024I made a mistake when ordering and forgot to add in personalisation. I emailed and was given clear instructions on how to rectify this. Within 2 days, my order which arrived without personalisation due to my own error has now been returned and a replacement has been sent out with express delivery, even before the brand has received my return. Will definitely use again. Great quality items too!
Tamara Bromberg
Mar 27,2024Excellent customer service. I dealt with Lawrence and he was very quick and efficient in responding as well as understanding of the issue I had with an order. He was quick to amend the issue and kept me updated every step of the way. He also passed on my feedback to the necessary team. Would used My 1st Years again. Thank you Lawrence.
Carly
Mar 26,2024Lovely products, beautifully packaged and great customer service
Ellie Ritchie
Mar 26,2024Aleksandra was amazing when my order wasn’t delivered. She responded to emails so quickly and the issue was resolved stress and hassle free thank you ☺️
Littleli
Mar 26,2024I ordered a personalised item for the pending arrival of my Granddaughter, but we had an arrival of a beautiful Grandson instead! I contacted the My 1st Years support team and explained my circumstances and that unfortunately my Grandson was very unwell. Lawrence (in the support team) was very sympathetic and compassionate and, as a gesture of good will, replaced my item with my Grandson's name. Lawrence went above and beyond to assist under the circumstances and was very professional. I have ordered from this Company before and have always found them to be very professional. I 100% recommend My 1st Years.
Z Pavlou
Mar 26,2024Lawrence has been very helpful and responsive.
ONH
Mar 26,2024Having ordered a personalised gift and realising I needed it amended, I emailed the support staff to ask if this could be done. I was responded to quickly and politely by Alexsandra who then assured me everything had been put into place.
Suzie Cornick
Mar 25,2024Easy ordering process, effective communication from customer service, the gift arrived in time, boxed nicely and looks great! Tick tick tick!
Natalie Wainman
Mar 25,2024I’ve ordered from my first years several times and never had any issues so when I did with my most recent order I had no doubt that they’d resolve it. Lawrence dealt with my issue and resolved in a professional and timely manner. I’ll definitely be back!
Jade Davison
Mar 23,2024My parcel went missing, I emailed and it got sorted straight away. They have sent me a new item straight away! Thanks to Lawrence for helping me
Heather Connelly
Mar 23,2024I ordered a dressing gown and was really pleased with the product but unfortunately the execution on the custom embroidery was disappointing. I got in touch with my 1st years and the customer service from Lawrence was absolutely amazing, so helpful and understanding and very quick response as well! Really excited to receive my replacement, I think it will make an excellent 1st birthday gift!
Laura Mahony
Mar 22,2024Amazing customer service from Lawrence. Fast response and dealt with my query immediately, Very impressed
Louise Miller
Mar 22,2024Love the products from here. Unfortunately had a fault with one, but the customer service was super fast and very helpful. A gentleman called lawrance was very helpful and resolved my issue very quickly
Eugene Rouse
Mar 22,2024Ordered a personalised doll, quality is not great and overall look is disappointing. Ordered before from here and has always been good but won’t buy again. Definitely not worth the money (even with Blue light discount)
Lynda Stewart
Mar 22,2024I have never had the need to contact customer service before but today I made a request for a business invoice and Lawrence replied within minutes with a polite reply and a copy of the invoice attached! Thank you
Susie
Mar 22,2024Quick and helpful: I made a mistake with the recipient address and Valerie was super quick and efficient so help sort it out. Much appreciated!
Sara
Mar 22,2024Delivery costs are ridiculous. £4 for standard delivery of a gift card that gets delivered a week later?? Items take ages to deliver in general, gift boxes are damaged most of the time (you should get a discount if you don't want a gift box that is usually way bigger for the item anyway), and the only thing they offer when they mess up is a lousy £5 gift card which really just pays for shipping for a next order
Denise
Mar 28,2024Lawrence went above and beyond to help me order a gift for my twin grandaughters. He kept me informed and resolved an issue quickly.