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Reviews 160
MZ
Sep 06,2023A lot of back and forth in order to make sure the product was received in line with my expectations, but the team at Nest, particularly Tine, worked so hard to ensure everything was sorted and that I was happy. Super impressed
lbob1
Sep 02,2023Woeful experience. We’re undertaking a full house renovation and have to buy light and furnishings for the whole property. To start we needed the first 2 lamps for the entrance and ordered these from Nest. We were away on delivery and as soon as we arrived back - on day 14 from order - we realised one of the lights was the wrong colour. As it was bank holiday weekend we waited until Tuesday to call and let them know we needed to exchange for correct colour. We got a call the next day to say that because it was beyond 14 days (ignoring the fact that 14 fell on the bank holiday weekend) they wouldn’t exchange the item. We had a list of items we planned on purchasing through them but are jow ordering from Innes and Heals. The most shortsighted customer service I’ve experienced in a long time.
Nilu Patel
Aug 18,2023Agent did their best to get the order out by intervening and asking for help from the warehouse- dpd delivered the following day which I really needed and the product is lovely, good quality
Rina Bagdai
Aug 07,2023Nest sent us the wrong product a more expensive version of the lamp we ordered and then they sent two!!! We were honest and let them know. We had to email them twice before we got a response. £1500 worth of lamps! They collected both lamps and didn’t even give us the first product we ordered. No thanks and only offered me ten percent off my next purchase. Apparently Louis Poulsen lamps are made in China and they charge £755 for it!!!!!
Kikku maini
Jun 06,2023Great customer service by Sarah, responsive and very helpful
Sara Levy
May 18,2023Excellent customer service. I was kept informed every step of the delivery of some big furniture. Prior to delivery, I was contacted by a real person (not some automated process) asking for more details to ensure a smooth delivery and confirming services such as unpacking, furniture placement and returning package for recycling. Delivery was on time by a third party logistics partner and one of the items got scratched in the unpacking process by them. They registered the issue themselves and Nest was promptly in contact (again by real people) offering a sustainable solution which I was happy with! Will definitely trust Nest again when purchasing furniture items!
Steve Quinn
Apr 28,2023I had great customer service from ~Nest and have become a regular customer due to their products, but also their customer service. Communication is excellent and delivery is always prompt and efficient. I would highly recommend these guys if you want designer furniture that you wont find elsewhere
Peter
Apr 18,2023I mistook this business for Google Nest as I had a technical query Toni at this business replied immediately apologised and pointed out my mistake If this is an example of their rapid response to queries then all bodes well should you wish to buy from them
Maggie
Apr 17,2023I sent an email to Nest.co.uk regarding a product bearing the same name but which has nothing to do with their products. They could have just deleted my email but the reply I got from Toni was so helpful and kind and I would have no hesitation in recommending them for their excellent customer services. Thank you
Sharon Benarosh
Apr 16,2023NEST is terrible! Don't buy from them if you value your time and money. Ordered two bookcase units, one arrived with missing parts and took 3 weeks to send replacements, which arrived broken. Another 2 weeks to wait for new parts. Delayed delivery, poorly assembled, and had to hire a professional to fix it. NEST's compensation? £100 gift card for next purchase. Total joke. Buy elsewhere.
VICTOR WARAGOWSKI
Apr 14,2023Contacted the wrong nest company and Sarah replied with the detail and web site I needed to visit . Very helpful Thank you Sarah
Eric Callaghan
Apr 14,2023Contacted the wrong company and received an e-mail back straight away from one of the girls. Really pleasant company. She didnt need to e-mail me back. Kind regards Eric
AL
Apr 04,2023Very helpful and a quick response
Paul Falconer
Mar 31,2023Contacted this Nest company by mistake and I received just the best reply from Fatima who was nice enough to send me a hyperlink to the actual Nest that I needed. I used the link and sorted my issue. Thanks Fatima
Rosetta
Mar 30,2023Fantastic assistance
Gerry Draper
Mar 28,2023I contacted this company too thinking it was Google nest. Sarah sent me a lovely email and gave me the telephone number. I should’ve used. What a helpful company!
A Chugz
Mar 27,2023Sarah is the beat
Ashok Parikh
Mar 17,2023Mr Ashlee from the firm was very helpful to provide telephone number of google nest. However, this telephone is no longer working and awkward google wants people to telephone US headquarters. Mr Ashlee also mentioned that their firm is not dealing with IT products but different items.
Franco Alvarez
Mar 17,2023I emailed the wrong Nest company by mistake, instead of ignoring me Ashlee was kind enough to send through the relevant information for the right company. In the end, my issue was resolved. Thanks Ashlee :).
SH
Sep 26,20231. Great product - Noguchi table 2. Great price 3. Great, helpful staff. All boxes ticked! So pleased.