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Reviews 160
Jay Stuart
Mar 09,2023I emailed the wrong company but they were so helpful in giving me information to find the right company. Well done Sarah and thank you x
Phil Collings
Feb 16,2023Constructive and very prompt response. Thank you.
Phil
Feb 14,2023I was sent through a fabric sample. It arrived promptly. Excellant service
Paul Wolstencroft
Feb 01,2023The place to go for all modernists. Great service dealing with initial sale, together with delivery challenges caused by worldwide supplier sourcing. All done remotely, for convenience.
Nick B
Jan 30,2023Nest’s support team were very helpful when I mistakenly contacted them, assuming that they were Google Nest. They sent a prompt reply pointing me in the right direction.
Philip
Jan 26,2023I bought two pendant lights from Nuura of the same model from Nest to have next to each other over my dining room table (expensive premium lights at total cost of ca GBP 1,800). When I receive the lights they are visibly different from each other with different bulb fittings, colour and glass. When I reached out to Nest to ask them to replace one they first blamed the supplier, then they said they could send a new one if I paid them 165 pounds for packaging (no mention of the fact that I had paid GBP 400+ to put the lights up and would likely have to pay the same amount again to take down the faulty one and replace it) - or they said I could get a voucher for 150 pounds. Given that I had spent 2,200 on a light installation that does not look good due to the fact that Nest has sent inconsistent products, I would have expected them to at least send a new light at no cost. Their customer service is very good at politeness but rather lousy at genuine service. I’m afraid I will never return as a customer to Nest and I cannot recommend anyone to buy anything from them. Hope they will change their attitude going forward.
Customer
Jan 18,2023I had a broken chair that I needed a part for and it was a brand that Nest stocked. The customer service was amazing, so helpful. They have helped me source the part I needed, been incredibly responsive and for something that is of no value to them. Thank you so much, incredible customer service.
Pamela
Jan 16,2023Whoops accidentally sent google nest enquiry to this company I received very prompt reply with very helpful information. If their customers are dealt with so promptly and in a sympathetic way it looks good for service.
Hall
Jan 16,2023Very helpful
Robin Bailey
Jan 04,2023Really excellent customer service. Very helpful.
Natalie Ruddy
Jan 02,2023Whilst I can’t review any products, the customer service is second to none. Natalie
Rob
Dec 28,2022Accidentally sent my Google nest thermostat enquiry to a furniture company, but received a prompt and very helpful reply directing me to the right place. Great customer service- many thanks and I’ll be sure to browse your offerings next time I’m in the market for a chair.
Arlene
Dec 22,2022Absolutely speedy reply and constructive help. Also polite and friendly I am very impressed Unusual to receive such good service from companies
Carl
Dec 22,2022I had mistakenly E-mailed this company, thinking it was Nest Thermostat (Google). I received a prompt and a very helpful reply by return informing me that they were a furniture company. With such an impressive customer service, I certainly would favour this company for quality furniture purchase.
Anthony Ruback
Dec 20,2022Immediate response to a technical query informing me I had contacted the namesake company of a manufacturer of cctv cameras. Thank you for your prompt redirecting of my query
sueh
Dec 14,2022We love the products and they are much admired. Our Eames chairs - fab colours and the clock too. I cant get over how comfortable the chairs are and the free cushions such a bonus. The help we had along the way was excellent. Ashlee and Becky responded immediately, kept us up to date with delivery times and organised for our delivery to be held securely while we had a month away.
Mike
Dec 13,2022Swift and helpful Customer resonse. Thanks!
Yasmin Hill
Dec 08,2022I had an excellent customer service experience with Fatima. She was professional and helped me with an online order that I had made a mistake with. The furniture is stunning, and the prices are great, but it is the customer service that stands out for me!
Brigitte Newbury
Nov 28,2022This is the most efficient companies I have dealt with in a long time. Very helpful and friendly.
Rodney BRITTON
Mar 13,2023Like a lot of other people, it seems, I thought I was contacting Google Nest. I thank Toni for being so helpful and informative. I'm sure the Nest company is getting these wrong enquiries all the time so thank you fir your patience and I wish your company every success, you have great staff.