New American Funding

4.0 (866 Reviews)

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As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.

Reviews 866

4.0

Out of 5.0

Erik Smith

May 06,2022

Steve Lascano won’t return my emails. Terrible customer service.

Thomas Souza

Mar 17,2022

spoke with nate miller - completely arrogant - i highly DO NOT RECOMMEND i can't believe how poor i was treated and all i wanted to get was rates - refused said i had to get a complete application with credit check and backgorund check first - seriously - he told me he knew what he was doing he has been doing it for 5 years - flash news nate i have been doing it for 20

Eran Rozenberg

Mar 03,2022

amazing attitude

Bo

Feb 08,2022

This was my 20th loan or so and i explained that going in but the originator in the sw florida area talked to me like i was in kindergarten. the rudest of all originators i ever dealt with, never been treated like that. after i refused to talk to her anymore i talked directly to corporate, a little better but dealing with the underwriters was painful. it was obvious that they had no previous experience to qualify them for such a job. if you like rudeness and incompetency, this is your mortgage company. btw this same thing happened to my friend, in the same area southwest florida, who also got the recommendation from his realtor, he already re fi'd his loan. unfortunately i am stuck with them for a while longer.

DF Property Management

Jan 08,2022

Don't believe the positive reviews. They are not legit. This firm is a scam. Quoted a zero point loan and promised a free 60 day rate lock. Then refused to rate lock until days before closing (of course after rates had gone up) and then had the nerve to charge 1/2 point in discount fees. They did not honor their good faith estimate. There are way better places to get your mortgage stay away.

Dianne Haberstroh Caspersen

Jan 07,2022

If I could rate it a zero I would. I received a mortgage from them. Upon closing the funds were not sent until about 3 hours later. It was their fault and I was moving a great distance with movers I had to pay. We couldn't get the keys to the house until 4 hours later. They said they would send me a $500 credit card for my trouble. Never received it. Two months after closing they say I am in a flood zone and charge me flood insurance. FEMA and all my documentation, even from their own appraisal says I never was or is in a flood zone. Now I will have to get an engineer out and pay them to prove I am not in a flood zone. Dont do it! As soon as I can remortgage with another company I will. Customer service is horrible.

Damien Good

Dec 10,2021

I had a good experience with them the first time. The second time. Not so much. Not good at communication and the loan got bumped 3 times because they failed to get everything in order on agreements that originated in Sept. and Oct. this is December. Closing Officer was Maria, Loan originator was Anna, she was ok. However everything thing else was bad planning, and a lack of foresight and bad communication. Since I had no true real estate agent to keep everything stepping it was whatever was convenient for them. Stay away.

Sean

Oct 19,2021

My wife contacted this company and told them we are shopping with at least 3 options before we pick a company for mortgage. The initial customer service was of course great. They don't give you any of the costs until you actually apply and confirm that your credit will not be checked by application, but it will unlock the numbers you asked about. Once you applied, then there is silence! When she called to see when we will get the numbers/costs, the agent (Robert Martin) said that he is too busy to respond to her! He is covering three other agents who are as busy as he is! But if she wants preapproval, he can run it right away! I was listening to this conversation (I am the applicant) and it sounded like he was trying to make her forego asking about the number he had promised to disclose after the application and force us to have our credits checked and thus not be able to shop anywhere else! He kept interrupting her as she was trying to ask him for numbers he promised to disclose, saying in high voice that as he said he is too busy to take her call and already has many other clients to respond to! We are going to withdraw our application and recommend to stay away from them.

Sabrina van der Ree

Sep 23,2021

DO NOT go with this company. Communication was severely lacking and documents were asked for multiple times when they were previously given. If you do go with this company, make sure you talk through all the process before hand as you’ll be in the dark the whole time.

Gary Sparr

Sep 18,2021

I think the excellent reviews are bogus. I tried to do a cash out refi. Extremely poor communications along the way. Loan officer did not pay attention to my loan. Processor always took 2 weeks to respond to my questions. The underwriter wanted info, twice, about my HOA. I font have one. Condo docs were requested for my single family home. I felt like I was dealing with rude people who just started a mortgage company a few weeks earlier. Stay away!

Pete Crabtree

Jul 29,2021

Applied for a 15 year refinance in July 2021, was given a quote of 2.49%. My credit score is around 825 and FICO 850. 2.49% is not a bad quote but I was seeing other quotes of 1.85% and others under 2.0%. I was told that if I signed, and rates went DOWN, then MY rate would also go down. It would never go up. Well I signed, and rates continued to go down. I was solicited by other lenders offering me 1.75%. I reached out to New American Funding to make sure I was getting 1.75% and they said no. Best they could do was 2.49%. They could go to 2.25% if I wanted to pay them $1000+ in points. Since I had spent several hours getting my documents together, I asked New American Funding to please at least give me the 2.25% rate at no cost in points. They said no. The paperwork I signed said they would come down, the sales agent said they could come down, however, they refused to come down. I ended up cancelling the application with New American Funding and went with a competitor who gave me exactly 1.75% (had to pay $675 in points) but worth it. (Edit 8/12/21): Closed and got my 1.75% rate (15 year fixed) with "Better Mortgage". It was a very simple process and they kept their word.

Gracy

Jun 04,2021

Super decent to work with. I had a great experience on a getting approved for a mortgage loan that is rather big. I will say also a big thanks to my loan officer Erick and Celine who went beyond lengths to get us properly informed. We enjoyed working with credit experts support @ Royalfinancialrescuecom who also did great in fixing credit issues ahead of pulls.

D Beittel

Mar 05,2021

While the sales person selling the loan was pleasant, professional, on time and courteous the department processing the loans is so backed up that a preliminary loan cannot be received within 24 hours. Really? someone needs to take responsibility for the processing department and get them help or manage it more professionally.

Tammy

Feb 02,2021

We are very happy with our decision to refinance with New American. Their customer service and expertise was top notch along with their rates. We worked with Daniel Lopez & he was amazing to work with.

Viviane VanHoolandt

Feb 01,2021

Extremely satisfied with New American Funding. I have already referred other potential borrowers to them because of their professionalism and knowledge of the lending industry. I am self employed which brings a different set of circumstance to the table, New America made the process smooth, expedient and pleasant, Sam Berro and Diana Speranza are the BEST!!!!

Andrew Campbell

Jan 31,2021

This is the third time I’ve refinanced with NAF. I’ve returned each time because of the excellent customer service, professionalism, and great rates. I worked with Eric this time around and he was great. Always there to answer questions and keep me on track. I’m very impressed with this company and the customer service they provide. I highly recommend them for any loan needs.

Eileen C

Jan 27,2021

Very fast and efficient. Every person involved was kind, friendly, and thorough. There were no "hickups" and no problems.

Ann Marie Paulino

Jan 26,2021

Excellent service . Everything was smooth and agent was very helpful Thank you

Joshua

Jan 26,2021

I don't normally take the time to fill these out but the service that I received from New American Funding was exceptional! The take away, is I now have a lower interest rate & it was painless process with great communication from New American Funding!

Donald Nolen

Jan 24,2021

My process took 3 months to complete. I was learning a lot about the loan process and when New American Funding gets the ball rolling and do all the necessary paperwork, things happen and happen quickly. I am appreciative of the whole team who guided me through this process and would recommend to do business with them. Special shout out to Devin and his team for making this possible, thank you guys.