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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Kevin
Feb 03,2024Very quick and helpful
Kel Talty
Feb 02,2024I was assisted by Adrian B (NinjaTrader Client Services) today. Adrian was very helpful and professional. Only with Adrian's help was my matter resolved. Thanks Adrian, thanks NT.
JESSIE
Feb 01,2024Eduardo, helped me with a slow down issue that had been with me for a while, he was quick and to the point and 100% fixed my issue
customer
Feb 01,2024I had platform issues that were beyond my ability to fix. I contacted customer service which not only fixed the problem but went out of there way to assure I would not have further issues going forward. A+.
GREG G WOLFKIEL
Feb 01,2024I spoke with Adrian today from U.S. Based Platform tech support and he was awesome. I had called at 8:58 am this morning requesting a tech support call / screen share session. Adrian called back at 9:45 and was terrific and very nice. I had a ton of questions related to many different issues and he resolved all of my issues during the call. Ninja used to be very hesitant to call back and would sometimes take hours or days to call, but Adrian informed me management made several policy changes about 6 months ago to improve their platform tech support. It was a welcome change !
Ray
Feb 01,2024Very Pleasant! Involved in MY PROBLEM Very Efficient A++
Jim Tracy
Jan 31,2024Luan B. is an ace at working through issues. He's an asset to Ninja.
James Rick
Jan 30,2024Adrian was GREAT at helping me get my issues (there were more than one) resolved. This platform stuff can get more than a little bit confusing to we elder folks who ain't exactly computer wizards...thanks for everything, Adrian!!
JAYESH
Jan 27,2024I have great happy service
André Ventura
Jan 26,2024A suporte Paula Santiago sanou todas as minhas dúvidas com rapidez e paciência. Muito atenciosa, explicou cada detalhe, passando total confiança e seriedade da empresa. Além da facilidade de tratar tudo no meu idioma. Quando o assunto é suporte, ficamos encantados quando somos bem tratados e atendidos, pois é algo incomum na maioria das empresas. Parabéns a Ninja Trader e toda equipe envolvida!
Michael
Jan 26,2024Luan was helpful and patient
D. Laron
Jan 25,2024First was his attitude from the beginning. Joseph begin with a “can do, will do” attitude. I felt confident that he would resolve my issue from the start. To keep this short, I will state the facts. It took about an hour to basically reprogram my entire setup. All of it was work. Joseph found the issue within the first 10 minutes and committed to fixing it until it was fixed. I believe he went above and beyond because of his own personal work ethic. But, he gave me an impression of Ninja Trader that cannot be bought. This was the best customer service experience I had in years. And selfishly I might add, my program now works better that it has for almost 4 months. I wish I had called Ninja Trader sooner. Thanks Joseph.
arman
Jan 25,2024I had the pleasure of being helped by Eli on the platform support desk and I have to say, it was probably the best customer support experience I've had in a very very long time! She was wonderful and even though we had to disconnect in the middle of her work because I had to attend a meeting, she promptly got back to me at a later time on the same day and resolved my issue. She was excellent and never gave up on me. If you are lucky enough connect with her, rest assured that she will either know how to fix the problem or will keep at it until she finds the answer from somewhere! Thank You Eli.
Damian F
Jan 25,2024Adrian was very helpful in getting me up and running.
Giles
Jan 25,2024Quick and helpful response by an expert
EDWARD
Jan 25,2024I usually don't write reviews. In this case I had. I requested help this week on two problems. Both problems were resolved. Very professional. Nice to know when you need help, they are there.
Leon
Jan 25,2024The help was great they where able to get all my questions answered and help me with the set up On the down side it takes a long time to get through the phone hold time to get help, but the teck was very knowledgeable
ROBERT
Jan 24,2024Friendly and humorous response. The staff is very forgiving and gracious to us un-technical people who don’t have a lot of patience. Thank You for this great attitude towards a much needed service.
Michal Mierkowski
Jan 24,2024Adrian B's the best! His expertise, professionalism and courtesy really showed and it made my anxious/frustrating issue a walk in the park. Can't recommend him well enough!
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Reginald Williams
Feb 03,2024The tech person is professional. He knew exactly what he was looking for in the application. Resolved the problem quickly and updated the application.