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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Simon Jervis
Mar 02,2024Solved the problem,efficiently
George Rushforth
Mar 01,2024Adrian was extremely helpful and efficient. I have been fighting this problem for 3 days now and was not getting answers from my third party supplier. Adrian focused in on the problem immediately and had me up and running in less than 15 minutes. After having a frustrating 3 days and having an Adrian quick fix, I closed down my computer and played a round of golf. Thank you Ninja Trader. George R
Frantz Sterlin
Mar 01,2024Often times people take their time to write a negative review based on a bad interaction very few take thr time to write a good one. I had an amazing interaction with my support agent. He was very kind knowledgeable and thorough he went above and beyond the call of duty by helping me connect all of my account. Ninja trader needs to hire more special agents like him. Thank you for an amazing interaction.
Gus Wuillermin
Mar 01,2024Quick response and perfect solution
Deline Dorrington
Mar 01,2024Excellent service. Brian was kind, understanding, patient and extremely intelligent. No matter what the problems were that I threw at him, he was able to resolve / fix them. Highly intelligent man. A credit / asset to Ninja support
Charlie Chaine
Feb 29,2024Corinna war eine super hilfreiche und angenehme Mitarbeiterin
jen
Feb 28,2024Sebastian was very informative when it comes to answering all my questions. He was very helpful. overall, it was a great customer service provided!
Cynthia
Feb 26,2024I hope you know just how good Emilio is!!! I want to thank and commend him!!! He was patient, determined to end-run a number of glitches we encountered, and persevered until it was successfully completed. I'm grateful for his assistance
Thomas
Feb 25,2024Quick response to my questions!
Bryan Bender
Feb 24,2024Chris used TeamViewer to see my problem and solved it. He is very knowledgeable, professional and friendly. He is a valuable Team Member!
wayne
Feb 24,2024great quick fix....friendly top notch ..very competent.
James
Feb 23,2024Just had an initial orientation session with Joseph C. He was very professional, very knowledgeable, and quite helpful getting me set up to begin simulation trading on Ninjatrader. Joseph told me to reach back out to him whenever I need more help and I'll certainly do that.
John Albert
Feb 23,2024My platform hung, Scheduled a phone support. The tech was super knowledgeable, but what I liked to most was the ease of communication, he understood every thing I said and I understood him. He's sharp keep him, also I asked him how to duplicate a chart, he showed me how, it's so easy (once you know the magic trick) love the software and the support. Thanks
Mollet Aranza
Feb 23,2024I was assisted today with Adrian form NT support through Team viewer and he was exceptionally helpful. and he was so knowledgeable and able to do it with ease. He knew right away what needs to be done and had to reinstall the NT8 and had to do all the files one at a time to make sure ewverything is all working fine. I got lucky again that i had the kind of help I need when i needed one. and his explanation for things is so simple that i could understand it well, without the jibberish that others might say. Well done Adrian. Hope everyone are supportive like him.
charles
Feb 23,2024Very helpful info on the[ control center ]
Jim
Feb 21,2024Excellent tech support!
Bennett
Feb 21,2024Very helpful support team!
Kelvin Rice
Feb 17,2024Ninja Trader customer service is very excellent as always! They're always very helpful whenever needed! 😄👍
Timothy
Feb 16,2024Clayton was exceptional in all matters. His response time was so prompt over a 5 or so day period we messaged back and forth. Typically dealing with larger companies, I expect 24 hours or so at the earliest. I was getting responses sometimes in the matter of minutes. He went well above and beyond to help me with running test, trying different data providers, trying different indicators and so on. I really appreciate everything Clayton did and leaving a small note here to compliment him, is the least I could do for all the time and effort he put into helping me.
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
C M
Mar 02,2024Sebastian did a very good job helping me understand the margin requirements and violation fees. He was very patient and courteous. I so appreciated his help.