To leave a review you need to be logged in
Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Anthony
Jul 23,2022I’ve been a ninja client for over 10 years. Mike Scinto should get a pay rise.
Leslie
Jul 22,2022I thought up to three days ago you were excellent. But know not so much because I have sent three emails from my platform and one from my laptop to platform support regarding my program not working at all and have not received ANY responds. It is like they are going into a black hole. Hopefully, someone will see this and email me back. Fingers crossed
James
Jul 19,2022so far -good. i am still learning the platform, i also have a third party add on --its not quite what i wanted but i will give it a chance thanks james
Eugene
Jul 19,2022NinjaTrader customer service is among the best in the business. They know their products well and assist in a timely manner.
Luis
Jul 16,2022Muy buena plataforma, incluye todo lo que necesito para poder operar los instrumentos que necesito. Excelente servicio al cliente, y todo lo puedo hacer en español.
Ryan
Jul 16,2022Great customer service
Mike Lehr
Jul 15,2022The Support Team at NinjaTrader is an excellent source of information and assistance. They are very knowledgeable and timely with their responses. I am very happy to have them supporting my chart trading.
Eric
Jul 13,2022In the beginning it was a bit confusing setting up my account. I was provided customer assistance after requesting help and everything worked out great. I also like the fact it’s an affordable platform especially for newcomers like myself with the want to learn futures. You can get comfortable trading with a simulation account or jump in and trade a live account. This platform was recommended by Ian Dunlap also known as the master investor so I hope Ninjatrader reaches out to him and partners with him because I’m sure he’s driving a bunch of traders to the platform
Paulo Carmo
Jul 11,2022Ninja Trader Brokerage dont accept Sepa transfers anymore so i in my country i have do make swift transfer , to withdraw money i have to pay NT fee and a high fee at my bank to receive funds, i closed my account and i am now with AMP futures wich accepts Sepa transfers
Mike
Jun 28,2022have not received any help on using my acct. its funded and I have no idea how to go about using it.
DonVie Trader
Jun 27,2022So far the worst customer service i experienced in a while Impossibly to reach anybody over phone Just emails
Bhavnish
Jun 21,2022Very poor customer service. Unable to reach anyone live and email response is basically useless.
Jane Davis
Jun 21,2022I have been trading for 8 years now with a variety of different platforms and I can honestly say the service from Ninjatrader is outstanding. Speedy, efficient and extremely friendly. You are never left feeling frustrated with an issue or query they respond to you so quickly
Shawn
Jun 15,2022I would like to thank and acknowledge Kate for her knowledge and professionalism. I had an idea for a chart modification and she was able to solve the problem within the same day as the request. I knew exactly how I wanted it to work but would have never been able to make it work without help. She knew exactly how to modify the indicator script to make it exactly as I wanted. I believe she is a great asset to your company and should be recognized.
Luis
Jun 14,2022Excellent experience with NinjaTrader poeple !!!!
Richard
Jun 14,2022The best platform I've ever used. Not even a close second.
Brad
Jun 14,2022Customer service was exemplary, Shane called me back without leaving voice mail when I called him which made me feel kinda important. Broker fees extremely rewarding. I had trouble with another broker and when I switched account, the Ninja Tader team came through with five stars. Brad
Steven
Jun 13,2022Your customer service has been wonderful. I appreciate the timely responses. The platform needs a few upgrades. 1. The ability to save your chart drawings without leaving them open 2. The ability to draw on the chart with a pencil like tradingview 3 The ability to clone existing drawing such as a Box or a line of any kind. 4. The ability to drag your chart up and down just with mouse without holding Control button.
hamlet
Jun 12,2022Support team said we are under staff we can not call you or connect to your computer So I fix the problem by myself
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Rita
Jul 25,2022It is hard to get to talk to someone so I always have to wait. But once I get someone on the phone they are great. Hire more people. also executing orders on TD ameritade is still freezing. Replay on stocks still doesnt work well.