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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Alfredo
Mar 14,2024Kimberly is very knowledgeable and patient. She was able to pinpoint to problem and find the solution quickly.
Marc
Mar 14,2024Joshua's help in customer service was OUTSTANDING. I trade Tradovate which Ninja Trader ownes and operates as a second trading platform. He help on three totally unrelated problems with answers and links supporting his response. I have not had such support like this in years by ANY company. Thank you Joshua you are a credit to the words "customer service". Marc
Richard
Mar 13,2024The customer service was great. I got a near instant response and was spot on.
Ana
Mar 13,2024I could not resolve my issue. I am not a techie. Chris arranged right away to call and remotely addressed my issue. With great patience and kindness he explained the reasons. All Ninja staff is great. Pleasure to work with each staff member! Thank you Ninja!
Saharah
Mar 13,2024It went really good they were very attentive to the questions.
Jim Furr
Mar 13,2024Excellent Service, questions answered and all is well! The folks are patient, especially since I am new at this. Great tips as well : )
Doug
Mar 13,2024Zackery has been working with my corrupted Ninja 8 platform for the last 2 days. Today he cleared my problem using "Team". While we had to repair the platform he was able to save my connections and most of my template info. He was very thorough and made sure I was back up and working with out any additional issues. This was done with a pleasant professional manner! Was very pleased with the outcome.
Franck RAHOBISOA
Mar 12,2024I'm in Paris and I don't speak English very well. I'm very happy with Chris's intervention. He really listens to me and is efficient, friendly and a true professional. You don't get many of those these days. Very good work Chris Thank you very much 👏👏👏👍
Dave ptzTradr
Mar 12,2024Ninja Tech Support fixed all my issues in less than 1 hour. Thanks Joseph C
Clinton
Mar 12,2024she was wonderful and helpful and worked very efficently.
Lorna Fisher
Mar 12,2024I can not say enough about Adrian B.! He is sooo knowledgeable, kind and really gets Customer SUPPORT! He not only took care of everything I needed, but went beyond by informing me of so many things that could help me that I would have never known to ask for. Also followed up with an email full of further instructions on everything I asked him about!! Keep it up Adrian, Ninja Trader, you have a WINNER!
Luc H.
Mar 11,2024Ninja Trader is very good. I am very satisfied and the service that the people at Ninja provide to their customers is outstanding. There is enormous friendliness in the emails and that is a pleasure. Mister Zachary did a very good job and was very clear in his answer. I have enjoyed that service for years and years. Without a doubt, I highly recommend Ninja Trader as a trading platform. The follow-up of questions and answers is also excellent. What more should a customer have? Thank you for the good service and I wish you congratulations. You all deserve a big wage. Kindest and warm regards. All the best and I wish you success in the business. Luc
Carey
Mar 09,2024Clayton was very personable and he went beyond his call of duty a BIG shout-out to him with many thanks. I got my issues resolved. Carey
Wesley Cox
Mar 09,2024The web platform is decent when it works. However, at least twice a week it blips out/crashes and loses all of the templates you have saved. It'll also give you an error saying "subscribe to data" when you try to log in, if you have a trade on, it's costing time and money. Customer Service and Support are awful. The chat bot runs you in circles and when you finally get someone live, they have no idea what to do (unless you just need to cancel your account). The support team is condescending and rude, and generally have no answers except "try to clear your cache and cookies" My 6 year old can do that. I guess that's the inherent risk of using a cheap, subpar product run by a support team that has no idea how to help their customers. I'll be withdrawing my money and moving to a competitor on Monday. NinjaTrader isn't worth the hassle.
Paras R
Mar 08,2024I really appreciate the great support from the customer service and support teams at Tradovate/NinjaTrader! I would also like to especially thank Corinna for all her help to resolve my queries. Thank you so much.
Mario Martellino
Mar 07,2024Are words even needed for Ninja Trader customer service support team???? TOP NOTCH. ABSOLUTELY FANTASTIC. THE BEST
Nathan Webb
Mar 07,2024Shawn Riley is AWESOME. Super helpful and patient!!! Thank you so much for your expertise and professionalism!
Stephen P. Fassnacht
Mar 05,2024Customer support is always a top priority when dealing with new clients. I was fortunate to deal with Sebastian B. He was extremely knowledgeable, clear with his instructions and patient. He delivered far above my expectation.
Keith Hoke
Mar 05,2024Very helpful! And thorough
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Yk Lotto
Mar 14,2024Paula was great very knowledgeable and extremely patient love the support team.