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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Tiffeney
Oct 31,2023VERY KNOWLEDGEABLE AND DETERMINED ON RESOLVING THE MATTER AND HELPFUL AND PATIENT DURING THE PROCESS
Chidiroglou Vasileios
Oct 30,2023Rasche Abklärung und sehr Netter Kunden supporter
Stefan Menne
Oct 28,2023You write to yhe Suport, some Minutes later you get an Answer. Friendly, Professional and Helpful They are just great
Russell G
Oct 28,2023Very helpful and courteous Rep
jon fiant
Oct 27,2023Paula was very helpful to me when I called, even though she was not a customer service person. She patiently answered all my questions and sent me an email with links for more information.
John Allert
Oct 27,2023It was great the help that I received from Ninjatrader
MARK
Oct 27,2023Fast response to inquiry!
Leandro R P A
Oct 26,2023What makes a company valuable are the assets it has. A company's greatest asset is the people who work there. Ninjatrader is great because its employees are great. If everyone goes along with Paula Santiago, then Ninjatrader will continue to be unbeatable and excellent at what it sets out to do.
Feleica
Oct 26,2023Marco was excellent! He was extremely knowledgeable and patient with me as I was learning how to use the platform. I highly recommend!
Judy Gergen
Oct 24,2023Absolutely perfect. Now everything working great. Again, thank you so much.
Ken Challand
Oct 23,2023Joseph C from NinjaTrader made my transfer from NinjaTrader 8 to the new Ninjatrader platform easy! Also, transferring all of my 3rd party add-ons from my indicators to my strategies to the new platform. Very helpful!
Mark
Oct 21,2023Marco was very helpful and patient with me as a new user. He was able to address my issue and share nice to know info for my benefit. He even had to call me back due to an issue I had on my end. Thanks Marco!
Andrew Mcmilliian
Oct 21,2023Ive had an ongoing issue and was beginning to lose hope in getting any resolve in the situation. After calling several times and not getting anywhere I was lucky enough to get Sabastian to answer. On 9/21 my account got hacked and someone was able to call from a galaxy phone and get money from my account. I got the text from yall that day and was able to call and cancel that transaction as it hadnt gone out yet. Since then my account went to liquidate only. Since then I called several times trying to get my money out of that account and close it down. It doesn't seem like many people there care about their jobs as any one of them could have helped me but did not. Sebastion truly cares about his job and people that have accounts with yall and that was refreshing. It made me change the way I think about ninja trader which is a good thing.
Kathy
Oct 20,2023Anytime I have an issue or question, I receive swift response and resolution. Everyone is friendly and very helpful.
Dao Ruesopha
Oct 19,2023I had some issue with the platform and I called the support. They were really helpful and knowledgeable. I was able to get the remote support and the issues were resolved.
Bob A.
Oct 19,2023Marcus, provided very professional help today on a remote to my computer to fix an issue with displaying 9 charts on 2 monitors and my Windows 10 Pro Workspace network. Before contacting Ninja-Trader tech support, I had tried to get the necessary support from several other (Paid Support Contract) that I use, as I did not believe that Ninja would be willing to work on integrating with Charting software from another source. I have Ninja-Trader installed on 2 PC's running on a Windows 10 Pro Work-group. I use Ensign Software (EnsignSoftware.net) for my charts. I had previous help setting this up to integrate data feed with Ninja-Trader -- Stefen --Ninja Trader Customer Support was extraordinarily helpful and professional -- by remoting into my computer to setup the data feed to the Ensign Charts. Everything was working perfectly until today when -- I had a problem with the charts from 2 monitors displaying the charts on top of each other and after spending hours trying to remedy that I finally phoned Ninja customer support and fortunately was talking to Marcus who answered on the second ring to his office. He immediately said, "That while he had minimal experience with Charts from Ensign Software (which is not part of Ninja) --he, Marcus, would remote onto my computer and see if he could be of help. He came on my computer and identified the problem and Corrected the layout of the charts and I was again able to receive data for the charts and see the charts properly displayed on the 2 monitors. Amazing and extraordinary help by Marcus. It has been my experience that tech support from most brokers is all but impossible to obtain -- my experience with Ninja-Trader has been outstanding. Most brokers promise support but do not really have support -- in fact most rely on the broker to do the work that should be done by another dedicated tech support department. KUDOS to Ninja -- great tech support !
Larry Earnest
Oct 19,2023My last ticket was handled perfectly and professionally
Lenny Fearon
Oct 19,2023I was helped today 18 October 2023,by Matthew S. (NinjaTrader Client Services). Mathew was knowledgeable , patient & extremely helpful. He solved a log in & data feed issue by a process of elimination. Absolutely first class.
Arnaldo
Oct 19,2023Professional, effective and surprising service. Note 10
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Michael Talmadge
Nov 01,2023Promp and got right to it. Solved my problem in about 10 minutes. I couldn't be more pleased. So nice to be able to talk with someone live and actually have the work done while you wait. Thanks again. Great service.