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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
Kae Jam
Oct 06,2023Joseph (Joe) is awesome. He is very knowledgeable and professional. Easy to talk to and to work with
PHILLIP
Oct 06,2023The customer service rep was very patient and helpful!
Matt H.
Oct 06,2023Overall great customer service
Eric Lindner
Oct 05,2023Ricky H at Ninja was awesome. I was having issues with the Desktop and Web Trader and hopefully he diagnosed the problems and we're all good to go. Ricky was professional, articulate, knowledgeable and was a delight to work with.
JD perdelta
Oct 05,2023Kimberly was kind, considerate, helpful and extremely adept at helping me to resolve my issue. FANTASTIC experience. Thank you Kimberly!!!
Ernesto
Oct 04,2023As a new client, support response was quick and got me started with realtime data feeds within two hours after installing NT 8.
rager rager
Oct 04,2023Erick was awesome, he spent nearly an hour troubleshooting my issue to get it fixed and he did fix it.
Chicken Wings CW
Oct 04,2023Just, the BEST option.
Eli
Oct 04,2023Professional tech support over a screen share appointment. Joseph C. had my issue taken care of in just over 10 minutes, no problems at all.
Ernie Batista
Oct 03,2023Adrian Was awesome, very helpful, understood my problem, and took the time to address my issues and make sure they were resolved. Thanks
Michael
Oct 03,2023This tech support guy is awesome. It was a quick fix for him bu tfor me it was an hours long ordeal. He made quick work of my problem and resolved my issues easily. Was a breath of fresh air after listening to the piano jazz for an hour. Almost pulled out my hair for that.
Tyra
Oct 03,2023Was given very clear instructions on what to do to fix the problem.
Melvin
Oct 03,2023I sent a support on a Saturday. I did not get a response till 11AM Monday. I would like faster response than that. Chris, who took care of me, knew what he was doing and fixed things quickly.
Ruth Myers
Sep 30,2023Cesar was kind and patient in answering all of my questions. He cleared up the confusion I was having about margin as a new futures trader.
Tom Adams
Sep 30,2023Christopher J. was great! Got my charts working again (which was my main concert), installed the latest version of NT, set up a template for me, and edited my workspaces. Couldn't ask for better.
MANDIONE
Sep 29,2023The customer service representatives are very professional, they work very well with customers, like Marco did with me today
Mandeep Banga
Sep 29,2023Email response times were very quick and all the questions i had, were answered in detail by Eduardo R. to give me clarity.
DERRIS
Sep 29,2023The service was very fast. The tech support team was very helpful and polite. I was very satisfied with everyone i came in contact with. Keep up the good service.
Bernardo Bustos
Sep 28,2023Great service
222 N LaSalle Street, Suite 1450, 60601, Chicago, US
http://ninjatrader.com
Bruce Heubach
Oct 09,2023Today is Sunday. I first requested assistance on Thursday then again Friday and Saturday, but it wasn't' until Kimberly took the time to read my request and answer it that it was resolved. I understand your techs must be very busy but it very frustrating when emails for help are not read correctly or in my case even ignored because they were assumed appropriately answered. Thank you Kimberly H.