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Better futures start now. Get Started Founded in 2003, NinjaTrader supports 800,000+ traders worldwide with a powerful and user-friendly trading platform, discount futures brokerage and world-class support. Our platform is always free for advanced charting, backtesting and trade simulation. Download NinjaTrader’s award-winning trading platform and get started with a free demo powered by real-time market data. Free Demo Trade Futures Blog Contact Support Award-Winning Technology and Broker Services NinjaTrader is consistently voted an industry leader by the trading community. Through a unique combination of high-performance trading software, discount brokerage and real-time support, we empower traders to enter the futures markets.
Reviews 634
FX CAPO
Jul 18,2023Great customer service and platform. I had some questions regarding the fees and about some technical issued with the login on different devices. Matthew S. from the NinjaTrader Client Services replied 30 minutes after I opened a ticket. The issue was resolved the next day. Great customer service. As far as platform, there is a learning curve but nothing impossible. The fees are too high in my opinion but the option to lower the fees with an monthly membership or lifetime license is a possible way to lower them. Till now a pleasent experience.
Lou
Jul 14,2023Ninjatrader customer service sucks. The worst customer service I ever dealt with. If you are not using their Brokerage firm they don't want to provide service. Ridiculous. First question Customer Service asked me after I filled out a ticket for Platform support was... Do I have an account with their Brokerage account or If I trade with a Prop firm. Doesn't matter I paid for your lifetime license on your platform so provide me service without questioning. After emailing them for over 24 hours. Thank goodness, ADRIAN B. came to my rescue. This guy is a professional, email me trying to solve the problem, when he felt that I cannot fix the problem, he right away email me the TeamViewer link, work on my PC twice because somebody in their Dept. desire to change something after he already made some changes. Thanks again Adrian B. The rest of their CS should not be working there.
A Sato
Jul 06,2023Christian was able to accommodate Me with a particular matter that He was able to determine and assist Me with. His assistance was very much appreciated.
andre Dom paul
Jul 05,2023I used this platform a few years ago and left because the poor customer service if you had a problem and emailed them the response time was dreadful. Nothing has changed I am afraid I have tried it out yesterday and had issues with logging in still no reply. You need to get your house in order Ninjatrader .
Jose Maria
Jun 24,2023The platform showed some smal errors that i was cool with that. What i was not cool is my aplication being refused and on the email no explanation why. I was realy thinking on buying the life time, specialy because of the order flow. I traded on multiple platforms for years and this never hapen to me. I guess they knkow what they doing. lol. realy realy unprofessional.
Frederick Kavuma
Jun 21,2023Great customer service. Adrian was able to resolve my issues within no time. He was courteous and he surely knows his stuff. Thanks Adrian , and Thanks Ninja Trader
Christopher Daly
Jun 17,2023Great customer service! Zachary sorted numerous problems I was having with my antivirus software getting in the way of Ninja trader working correctly, He was very patient and polite!
Kim
Jun 09,2023Major issues with upgrade. Major issues with poor implementation of 2FA. Locked out of account for going on for 3 weeks on and off. Not sure disappointing / poor service / poor product / poor support even comes close to describing the level of frustration. ***updated: thanks for your response, fingers crossed this sees some improvements. The forced upgrade and subsequent data issues ( data feeds not been available for a considerable amount of time) and 2fa issues / lack of timely support have shaken my confidence in your product and services greatly unfortunately. Issues happen, how they get dealt with ultimately impacts service perception. Requesting assistance for going on 12 hours (appreciate call was logged out of hours) and getting the response of I was busy on another call isn’t really great right ? You are providing technical support / faq’s for markets that are traded 24 hours a day, Ultimately the issue was solved by Googling other people who had 2fa issues, not in your FAQ and not by your support team, that was another disappointing aspect of this. The functionality to authenticate via another instance on another trusted device just doesn’t work. Which layered extra frustration onto an already difficult few weeks.
Brandon Renoe
Jun 09,2023Bottom barrel broker. Avoid these fools Liquidated my position without any sort of prompt. They need to implement a notification system regarding margin. The system regularly freezes, customer service is industry worst. The list goes on.
nathan shepard
Jun 06,2023Customer service is absolutely the worst I have ever experienced. Both email and phone support are absolutely no help. Everytime on the phone the rep is inexperienced and has no knowledge. Email reps always promise to get back to you and never do. The webpage portal, despite all recommendations, constantly kicks me off. Literally the worst online portal and customer service I have ever experienced ever.
Kalem Monte Phillips
Jun 04,2023Have traded with NT8 for years now, Love the product. But ever since they had their Newest update can't seem to execute any of my order access data. This now makes me want to give them a 1-star review as the level of frustration I'm getting is appalling. Before their update, they deserve a 5-star for the quality of their product. If they can fix the migration issue I'll update the review back to 5-star. If not it's going to a 1 star.
Ignacio Sánchez López
Jun 01,2023El apoyo brindado por Kimberly en soporte técnico fue excelente. Aclaró muchas dudas que tenía sobre la plataforma y la mala información que se corre sobre la data del mercado con la licencia lifetime. No dejen de brindar apoyo y soporte a la comunidad de traders. Feliz día!
Mugikuyu
May 31,2023Adrian was courteous, patient and very professional. He steered me through the necessary steps and he got my glitches all worked out. He is obviously a great asset to Ninja Trader.
Vld Ostr
May 31,2023My entire NT crashed as a result of some config XML file corruption on my pc. As a result, I lost access to ALL my setups. Zachary S. was able to fix everything remotely in less than 10 min. THANKS ZACHARY!!!
Trader V.
May 30,2023I had a very complicated migration issue that Dennis E. sorted out quickly for me. I thank him for his patience and professionalism with helping me! He was a pleasure to deal with.
C C
May 26,2023I was skeptical about getting support on something I had a preconceived notion would be complex to resolve. CHRISTIAN is the person that took my call and helped me. I was pleasantly surprised at how comfortable his vibe made me feel. He had a positive tone to his voice and genuinely seemed to take an interest in helping me resolve the issue I was experiencing. He was patient when and where I needed him to be. With his help, the problem was solved in minutes. Thank you!!!!
Sky Nosaka
May 25,2023totally unprofessional and messed up. This company is way over its head in customer service and professionalism. I have been with them for a couple months now and cannot wait to leave. Do not give these guys a shot. They recently joined with two other brokerage companies and now they are way understaffed and incompetent.
YoursTruely
May 21,2023Created an account 2 months ago. Still didn't approve me to this day. YES i've been waiting 2 months to purchase data and fund my account. So i got data through my other account (tradovate). Transferred ton's of my scripts from pinescript into C# So i can run my strategies to be automated. All the contracts that are used in Ninjatrader use different data from what i normally trade with on tradingview > tradovate. So alot of strategies dont work. NT uses contracts like NQJUN ES JUN etc while there are other contract names available. This throughs the whole thing off. Now this isn't the only issue. Its very slow, bulky and not user friendly. You can't live update any of your scripts or indicators. You have to go into the editor edit it and compile it. If you have ANY errors at all in any of your codes they wont allow you to compile ANYthing at all Period. So if i edit file1 move to file2 and file1 has errors (unrelated document) i can't compile file2. There are many connection issues and lots of freezing. I moved to NT because of the ease in automation. Thats about the only thing good with NT. I would NEVER trade using NT manually. Its only good for 2 things. Automating trades and Trade Copier. Its a little sad. Also the update is much slower then the previous version and they added an irratating login window so that you have to retype your username everysingle time. I wouldn't recommend this platform if you want to trade normally or for new users. I'd ONLY recommend this platform to people looking to automate prop accounts. I dont even use it to automate my live account because of the connection issues.
Lorenzo Toppin
May 21,2023I had some 3rd party connection issues with NinjaTrader. Adrian was professional and efficient in getting me squared away.
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http://ninjatrader.com
AriD.
Jul 25,2023No accountability with the Vendors/no protection for their customers. As many know NinjaTrader hosts their Eco System webinars where they feature Vendors who create indicators for their platform. I have been burned by some of these Vendors, and so I sent my most recent experience to NinjaTrader where Vendor Relations replied. ((For example, the Vendor I complained about has retaliated against me because I did a review about the strategy they sold me. He has prohibited me from any access to the strategy with the indicators that are provided in the cost. When I tried to complain to the BBB they require a Vendor address. There is no address available for this Vendor. He works out of his Apt. I wanted to warn others about the $400 strategy I was sold. For whatever reason the same Vendor has also changed his company name since the webinar. But I don't want to make this about the Vendor.)) I sent NinjaTrader an email about my experience in the hopes they would be more careful about who they introduce their customers to. I wasn't asking for my money back and I wasn't asking for them to 'go after' the Vendor. I just wanted to know they cared about their immediate customers into the future. After all, I have purchased a lifetime license as well as a Multi Broker license. I currently pay for their data feed and commissions. I thought surely they would have some care/concern for their customers. I thought surely they would protect their immediate customers? The response? "We appreciate you taking time out of your day to provide detailed information about a vendor within the NinjaTrader Ecosystem. Please note that neither NinjaTrader, LLC, or any of its affiliates has endorsed or recommended for use any product, service or statement offered or presented by any NinjaTrader Ecosystem vendor. NinjaTrader, LLC is not responsible for the accuracy and content of vendor websites or services. Vendors along with their websites, products and services, collectively referred to as (“Vendor Content”), are independent persons or companies that are in no manner affiliated with NinjaTrader or any if its affiliates. NinjaTrader or any of its affiliates are not responsible for, do not approve, recommend or endorse any Vendor Content and it’s your sole responsibility to evaluate Vendor Content. Patrick Hodges | Manager - Vendor Relations | NinjaTrader Group, LLC" So I hope you customers hear that. "....not responsible for the accuracy and content of vendor websites or services." "....not responsible for, do not approve, recommend or endorse any Vendor Content and it’s your sole responsibility to evaluate Vendor Content." "....your sole responsibility to evaluate Vendor Content." They just organize the webinars and offer them to their customers. They don't care if you lose money on a company THEY introduced you to and they recommended to you. Because they really didn't introduce you or recommend them. Sort of like going into a grocery store and buying fish. When you get home you find the fish has no meat inside, but it has been removed. So all you are buying is the shell of the fish. You complain to the fish Vendor, but he will no longer deal with you since you wrote a review about their fish. So you go to the store that sells the fish and want to ask them to look into the matter so it wont happen again. They say to you " not responsible for the accuracy and content of vendor websites or services." After all, the fish company promised you a fish, but didn't guarantee it would have meat inside. You still got a fish, right? And yet, the store has no responsibility to have the interest of the customer who comes back week after week to shop? It used to be called Customer Service. Since NinjaTrader will not protect its customers, we have to look out for ourselves. To say every Vendor has integrity is asinine. Anyone who buys indicators knows there is some real crap out there. One final complaint I encountered today with Vendors. Each and every time an update occurs on the computer it effects the NinjaTrader machine ID. It changes the machine ID so many of my paid indicators will no longer work unless the Vendor changes the ID on their end. I contacted one of the Vendors and I was told I needed to pay 30 bucks to have them take out the old number and put in the new. Imagine owning 10 indicators from ten different Vendors who wanted 30 bucks a pop? And your updates happen several times a year? This was not my fault and updates are inevitable. Yet the Vendor can charge you whatever they want in order for you to keep using an indicator you have already paid for. Again, in the light of the NinjaTrader email, why even go to them asking for help? As if it is not a headache enough to contact each Vendor advising that your machine ID has been changed OUTSIDE OF OUR CONTROL.