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Norwall PowerSystems was established in 1997. Our company specializes in the Sale of Emergency Backup Power Generators and Associated Equipment.
We sell and support: Generac Power Systems, Briggs & Stratton, Kohler Power Systems, Cummins and Onan RV, Kubota, Esco, IPI, Tiny Tach and Westinghouse. We have 1,000's of standby generators, portable generators, automatic transfer switches and replacement parts in stock in multiple warehouses throughout the US.
Our Sales Staff has over 55 years of combined experience in the electrical and power plant arenas. We attend factory sponsored update schools regularly and keep up with New Products. Our personnel are courteous and have been serving our customers for many years. We listen, take notes and provide information in a timely manner.
Reviews 764
Lee
Oct 12,2021So far so good. Generator runs as expected. Delivered in excellent condition.
Barry
Oct 11,2021I am very pleased with the generator that I purchased the delivery was perfect aunt everything was more than I expected
Michael
Oct 09,2021Order was placed months ago, I've been charged, the order has not showed up, and customer service is seemingly completely absent. Unacceptable, scam company. Don't ever do business with them
Eddie
Oct 06,2021I am very please with the service l received from my order to the delivery. I am looking forward to making a future purchase for my other property
John
Oct 06,2021What I ordered was shipped quickly and exactly what I ordered at a good price. That works for me!
Jeffrey Bennett
Oct 05,2021Great service and products, price great.
Ken
Oct 05,2021still waiting on order with no update
KP
Oct 02,2021The purchase experience was straitforward but shortly after placing an order I sent a message through the website that went unanswered. It has been over a week since sending the message.
David
Sep 30,2021Still have not received my shipment. USPS is not reliable. Other than that happy with my experience.
nancy
Sep 29,2021No update or information on orders weeks overdo. Will I ever get my order? No customer service at all. When questioned they block your emails
Wesley
Sep 29,2021Even in the midst of Covid, supply shortages and delivery delays, Norwall kept us informed and up to date. THANK YOU. A HUGE thank to you Sharon D. in sales/customer service who caught our rookie mistake on our order and FIXED IT ... so we had no further delays. We highly recommend Nowall Power systems for their professionalism!
michael
Sep 29,2021this is the first time using norwell bought a new generac 14k generator my old one took a dump shipped out to my house 1 week norwell is a good place to deal with.thanks mike
Jesus
Sep 29,2021Please read email chain below. Horrible customer service. I have purchased multiple generators from Norwall and this is how they treat returning customers. I was not asking difficult questions just trying to understand shipping policies. Hi Jesus, This is what the fee is to the destination terminal and we are not going to go back and forth on it. You can either pay the high freight fee or cancel the order. All of the terms for shipping are on our website. Thank you, NORWALL-Blue Kaylyn Kaylyn Office: 855-453-4494 Ext:224 Fax: 928-208-4752 From: Jesus Gonzales l Sent: Thursday, September 16, 2021 8:08 AM To: Kaylyn H Subject: Re: Estimate 44836 from Norwall PowerSystems Kaylyn, Sorry, I do not understand. Last time I was told it was the neighborhood. Where is the free shipping? Are you saying it is all of Arizona? Where is the destination terminal? Jesus Gonzales President/Owner Pulse Electric, Inc. 520-471-3661 (cell) On Sep 16, 2021, at 7:24 AM, Kaylyn H wrote: Hi Jesus, This is to get it to the destination terminal and changing the location would not change that. Thank you, NORWALL-Blue Kaylyn Office: 855-453-4494 Ext:224 Fax: 928-208-4752 From: Jesus Gonzales Sent: Wednesday, September 15, 2021 4:10 PM To: Kaylyn H Subject: RE: Estimate 44836 from Norwall PowerSystems Kaylyn, Can we change the shipping location. I can meet them anywhere in Tucson, Az as long as they have a lift gate. Jesus Gonzales President/Owner Pulse Electric, Inc. 520-471-3661 (cell) From: Kaylyn H Sent: Wednesday, September 15, 2021 3:18 PM To: Jesus Gonzales Subject: Estimate 44836 from Norwall PowerSystems Dear Customer, Per our shipping department, we will need to charge you a shipping fee of $50.00 to ship your order to you. This is due to that your shipping address is located in a high freight rate ship area and we are charged higher than typical costs by the shipping companies to ship to that area. Our complete shipping policy is listed on our website. Please let me know as soon as possible if you will accept this shipping fee and would like to proceed with your order. Thank you, have a great day! Thank you from Norwall PowerSystems! NORWALL-Blue Kaylyn | Sales Department Office: 855-453-4494 Ext. 224 Fax: 928-208-4752
Terri
Sep 28,2021I wrote a letter the day I received the product and never got a response from Norwall. The product was as advertised however the shipping company never contacted anyone about delivery. Dropped off at driveway (as stated) box was torn and no one was called to inspect or sign for purchase product (generac generator) Luckily it was not damaged and I am honest and Not saying I never received it. As it was never signed for when delivered. Regards T.R
DAVE HEALD
Sep 26,2021$200 CHEAPER SOMEWHERE ELSE WITH A QUICKER DELIVERY TIME RUDE PEOPLE ON THE TELEPHONE THE DELIVERY COMPANY ESTES WON'T RETURN CALLS WHEN THEY DO THEY ARE VERY RUDE
Marshall
Sep 24,2021Took a few calls in to get a human and when I did my questions were answered. However, when I emailed back (as I didn't want to sit on the phone again) I didn't receive a reply - my card wasn't charged so it concerns me my order isn't processing. When one is waiting 8-24 weeks a little update to give you those warm fuzzies would be nice and appropriate.
Chad
Sep 24,2021price changed AFTER waiting 3 weeks for order to process. should have let me know the price BEFORE waiting weeks. bait and switch at its finest
Jerry Jones
Sep 22,2021Excellent Service
Fl Redneck
Sep 22,2021easy to place order on-line. then prompt shipping
2455 Kiowa Blvd North, STE 102, 86403, Lake Havasu City, AZ, US
https://www.norwall.com
Charles Taylor-hart
Oct 12,2021Unit arrived within the time frame projected. Delivery company was very helpful and competent. Haven't had unit installed yet but I am looking forward to utilizing its service.