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Reviews 721
Helene Leclerc Girard
Sep 24,2024Really good service and response to my problem 🙏
Robert Itami
Sep 24,2024Excellent fast customer service, fast delivery and simple ordering process.
Steve S
Sep 23,2024Customer Support responds promptly, 5 stars. Hope I can give 5 stars for the new pad I just ordered. 2 stars for my first pad being that half the lights went out.
TINA PATEL
Sep 21,2024NovaaLab stands behind their products 100%. I've never had such amazing customer service in my life. I reached out via email and they responded almost immediately. The issue was resolved in less than an hour. I couldn't believe how quick they were to respond. I highly recommend their products and with this kind of service you have absolutely nothing to lose.
Nathalie
Sep 20,2024Quick response and great help
Joan Beregi
Sep 20,2024The Customer Service was very efficient and patient with me. He seemed to understand the problem I was having with the remote very quickly and I appreciated that very much. Look forward to receiving the replacement remote so that I may continue my preventative therapy. Thank you
Jeff Williams
Sep 20,2024I had heard that novaalab’s customer service was subpar but I didn’t find that to be the case at all. My product that was still under warranty had quit working due to a short in the system. After a couple of prompt email exchanges they shipped me a brand new replacement the same day.
CYNTHIA DUFFY
Sep 19,2024Very good customer service and love the product.
Kenneth Aull
Sep 18,2024Simple, quick and resolved
Richard H Minetti - 772-770-0400
Sep 18,2024They replaced the defective unit!
Michelle
Sep 17,2024NovaaLab, products are SO AWESOME. I’ve brought three products from them and my words can’t express how amazing they are. I highly recommend all their products.
Sheila Scott
Sep 14,2024Awesome team of professionals! Thank you!
Sheera Pop
Sep 14,2024Very happy with the support and company standing by their products. Initially i was frustrated but they stayed in constant communication with me and made sure i was taken care of. Happily recommend a company that does business like this. Thank you
Sheri Milesstone
Sep 13,2024The unit will nit hold a charge after 1 day. Reached out to customer service which you can not call only text for support. 2 customer service agents that wanted me to send in a vedio that it didn't work. I just wanted to return not jump thru hoops. Would not buy
Walt Fellman
Sep 13,2024Questions answered quickly, fully.
Linda Nash
Sep 12,2024Prompt response to my initial request to Customer Support. Friendly and empathetic to my issue. And speedy resolve.
Sabrina Alvarez
Sep 12,2024My device broke and they are replacing it. Sweet and simple! Just the way it should be! Great customer service for an awesome device!
Anita
Sep 11,2024Always good service, arrives quickly. My first item I bought was about a year ago and used daily since!
Ginger H
Sep 11,2024The NovaaLab company is so responsive ! Thank you Peter … I received the battery and charger yesterday. Haven’t had a chance to use it yet .. hopefully I will this weekend .
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
V. Farmer
Sep 25,2024Package arrived fairly quickly, they provide a usps tracking number but it isn't much use due to them shipping with a company that isn't the postal service but they turn the package over to the postal service for delivery so in my case tracking shows that package was turned over and delivered in a 24 hr window. So pretty much no tracking info as most of the time package was with the company that did not provide any info.