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Reviews 721
JERRY DEUEL
Mar 02,2025The communication was awesome. Products are great. Prices are good and shipping was fast.
Christine C.
Mar 01,2025I have experienced a few issues with your Face Remotes and am now on my third unit. However, I greatly appreciate your commitment to customer satisfaction through your replacement policy, which has been both reassuring and commendable. I sincerely hope your team can address these issues and implement stricter quality control measures before shipping products. Currently, I own four different items and use them regularly, and I am considering adding a fifth. I look forward to future product launches, particularly a unit designed for the neck.
Christine
Mar 01,2025First, I would say this is a good product…when it works. We had our pad replaced twice due to light issues. The last one worked nicely for almost a year. But then the pad stopped putting out heat. I tried a family’s member’s pad and it worked with our controller…great heat and light. So I asked for a replacement pad and was willing to pay a fair price. They refused to acknowledge the issue and do not offer replacement pads. Would force me to be a whole new unit even though my controller unit is fine. I am looking elsewhere. My advice to the company? Offer replacement parts. And listen to your customers. I like heat and the pad offered heat for a full year. Don’t deny that this is an issue. Seems like revenue enhancement is the primary goal here. Buyer beware…
Karen Papajohn
Mar 01,2025Thank you so much for replacing my therapy pad and faulty connecting wire. Jayanne in customer service was terrific. She was very responsive and very helpful. I use my Novaa Light Pad everyday for inflammation and pain relief, its the best! Thank you!
Debbie Boyce
Feb 28,2025I love the products and I believe they are a vital part of good health!!! The red night heat helps my helps my muscles And back when I walk 2 to 3 miles a day!! The The customer service has been fantastic. I recommend this to any one who want to feel good with out all the drugs
Debra
Feb 28,2025Quick process time, delivery and follow-up
Nicole M.
Feb 28,2025The order shipped quickly and we are very happy with the red lights we have purchased!
Jeffrey Massey
Feb 28,2025Great product, has been very effective in helping reduce upper back, shoulder and neck pain. Product began malfunctioning, contacted Novaalab for resolution, they responded timely with a replacement pad and were very pleasant and helpful during the process. Highly recommended!
B Bard
Feb 28,2025Had an issue with a product and the customer support was impressive. Had a response and resolution in less than 1 day. Very helpful with any questions I had.
Donna Mills
Feb 28,2025I ordered the pad, received it within 8 days. It helps my back relax and straighten out so I can get some sleep. The heat feels so good. After shoveling snow and shoveling out the chicken house I hurt. I come in and lie on the pad and it really helps.
Stephen Polmar
Feb 28,2025Ordering was easy, the instrument was delivered in a very short time and I am already getting good results with the treatments. Nothing could be better.
Angie Nagel
Feb 28,2025You’re lucky I’m even giving you one star. It’s not about what went wrong or what went right—because absolutely nothing went right. I’ve been waiting over 30 days for my order. I reached out immediately about the address issue, yet no one could help me. Your employees were too lazy to pull a label and fix it, and then you shipped it snail mail. The second time, the package wasn’t deliverable—who even knows which carrier you used? Now you claim you’re shipping it a third time, yet all this time, you’ve had my money, and I have no product. Does that seem fair? No, it doesn’t. And the worst part? I needed this for my recovery after surgery. You clearly don’t care. This hasn’t just cost me money—it’s cost me time and slowed down my healing. Shame on you for even asking for a review. I’ll be telling everyone to avoid your company like the plague.
fredsmom
Feb 27,2025This is not my first purchase from Novaalab.. I just ordered last night, and an looking forward to receiving and using my new purchase.
kathy ponting
Feb 27,2025ordering the red light therapy wand was seamless and arrived quickly
Judy Chavez
Feb 27,2025Your response to orders and delivery is timely. I have used two of your devices for over three months now and have noticed a positive difference with pain issues. Easy to use and safe. I have recommended your products to several friends with pain issues as a result.
Tom Webber
Feb 27,2025I needed a part to repair a worn cord going into the pad. They sent a replacement free of charge, but apparently NovaaLab changed the plug into the pad and that the new cord did not fit my pad. When I brought this to their attention, they sent a whole new pad. Awesome. Thanks.
Sola Re
Feb 27,2025Incredible! I just unboxed and tried my new Novaa Light Switch and Novoral Care Pro - Oral Care at home devices. I could feel immediate pain relief and healing sensation with the Nova Light Switch features. My knee pain issue (bone on bone) has subsided in one application literally. My knee is feeling so much better like it did 10 years ago without the injury. My dental Novoral Care Pro device is very space age and I just know I will get a better review on my next dental exam. My gums and jaw are feeling revived and circulation has increased. I decided to purchase the NovaaLab products after searching for the same devices used at a former resort spa I worked at as an Aesthetician. NovaaLab had more "all in one" features with one device as opposed to purchasing several wands. I'm glad I happened to find NovaaLab in my red light therapy search. Shipping and customer service were all 5 Stars as well! Thank you NovaaLab LLC. God Bless.
Rosemary Foulks
Feb 26,2025My experience was amazing customer care.
Marcie Miller
Feb 26,2025A product that I bought from NovaaLab last year stopped working and has since been retired from their collection. They really did everything in their power to try to solve the issue and ended up replacing my product with a comparable one. Ross made sure my requests were met. I so appreciate all their help!
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Ruth
Mar 03,2025The product was received promptly and has already made a huge decrease in my pain level in my hip and ankles!