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Reviews 721
Gale Frawley
Oct 22,2024Customer service support is exceptional. Resolution of issues is always handled with kind,courteous, knowledgeable staff. Response time is immediate and attention to detail is appreciated. I have been satisfied with the products that I have purchased and will be purchasing more, great results would highly recommend.
Whisper
Oct 22,2024Communication on this replacement order for warranty work has been poor. I still have not received the product and I am not sure when I’m going to. So the experience hasn’t been hasn’t been the best on this order.
DB
Oct 21,2024Very quick response to my concern.
Laurie Malek
Oct 19,2024Great customer service
Linda Fury
Oct 19,2024I appreciate that the company is standing behind their product and replacing things as needed.
LR
Oct 19,2024Absolutely incredible customer service! Quick follow up and assistance, also highly informative regarding technical specs and instruction.
Mrs F. Rojas
Oct 18,2024I'd like to thank the representative with NovaaLab for his professionalism in handling my request .
Dana Marcinko
Oct 18,2024Website is easy to navigate, and there was someone ready to chat, if I needed help.
LindaP
Oct 18,2024Extremely helpful. Took care of our problem quickly.
Gia
Oct 16,2024Ross at customer service was very helpful and quick to respond. Appreciated his help very much.
Juleen Rothfolk
Oct 15,2024This is the first time I feel relief of my back pain I have scoliosis and arthritis of the back. I just ordered the full body pad to see if I can get relief in my ankles.
Elizabeth Bibbs
Oct 15,2024You guys really help me with a replacement part. I should’ve done it sooner, but I was stalling, but you made the experience great.
David Van Til
Oct 13,2024we have the Pad, mouth, and face products. We had some problem with pad, but once problem was figured out, the unit was replaced. we are both 80 and active (I still compete in bodybuilding competitions) we use products every day with good perceived results.
scott devries
Oct 13,2024I purchased the Novoral Pro Care for oral care at home. This product made my gums painful and sore, I had to stop using it completely. Customer care told me to decrease usage, which I did with the same results.
Carol Cole
Oct 12,2024Customer service is quick to respond and friendly.They were able to get my issue resolved after further investigation that made me a very happy customer. I have used many of the Novaa Lab products am already a RAVING FAN for 2 years, but now I'm even more RAVING LOYAL to this brand! After a major back surgery, neck and shoulder pain as well, the red light products work to reduce inflammation so I can sleep PAIN FREE! I use the pad and laser in the car on a long road trip too. I don't go anywhere without Novaa Lab!
Daniel Lach
Oct 12,2024This company manufactures a speciality gum treatment device that uses many light frequencies. The device costs less than one visit to the dentist, and a fraction of what a consultant costs that rebuilds gum tissue. The company ships from the U.S. but handles all import charges. Highly recommended.
karen
Oct 12,2024Just bought two more infrared mats for friends/family; I use mine on a regular basis.
Rob
Oct 11,2024Easy to order and good prices for bundles.
Timothy Wolf
Oct 11,2024Tried to order two items on the 20% off sale, and failed to process the order after many attempts. AI & Offshore support suggested many things, which I tried to no avail. Sale is now over, and now I'm SOL. First experience with company was great; this one.....not at all. One day later, and still no company response.......Entire customer service seems to be run by a very ineffective AI system, that is not responsive at all. Order at your own risk. There is no fixing anything if there is a problem with your order.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Debbie Blanton
Oct 22,2024This was our second time with Novaalab. It's been a year and a half since we made our first purchase. I use the Novaalab every day, twice a day on my dog. The results continue to amaze me on how it has truly helped her. On Saturday late afternoon, the charger stopped working. My husband said to call the company and see if there was anything they could do. So I made the call, not knowing it was still under warranty. What a relief! That being said, I spoke to a very nice gentleman who was kind and very knowledgeable. He said he would send out a new charger on Monday. That's exactly what he did too. I just received an email letting me know it had already been shipped out and on its way. I would recommend this company to anyone. They explain everything to you in a way for you to understand. If you're thinking about whether you should make a purchase or not, my advise would be to just do it. You will not be sorry you took a leap of faith. If you have questions later on when your item comes, they are always available to answer any and all questions. It's money well spent. I am very satisfied with my purchase.