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Reviews 721
Joyce
May 29,2024very patient, helpful and kind Answered my questions and he was able to ask me pertinent questions to give good answers! We love our NovaaLab pad!
Krisztina Buti
May 29,2024Excellent customer service. Reliable communications.
Dawn Faulkner
May 29,2024Outstanding
Doris Biron
May 25,2024Erika was prompt and helpful with her reply. Upon request my product was shipped right away. This means a lot because it takes a little longer (two weeks) to arrive in Canada.
Kate Sweeney
May 25,2024Customer service and efficiency with shipping the product. Thank you!
Krishna Madappa
May 23,2024Responsive, attentive, solution guided and driven.
Auty Morrissey
May 23,2024Easy to deal with….. as far as the product goes ….. I haven’t received it yet …. So I’ll let you know
Arthur Gee
May 22,2024I asked my questions and I received prompt, detailed and thorough replies. However, with the number of ppl using the device for healing wounds I am disappointed there is no statement of results that can be passed on.
Lisa Hermanns
May 21,2024Great to work with!
Mike Bear
May 21,2024Company responded quickly and handled my issue promptly and sent me out a replacement unit that I needed. Overall everything went as planned. I'm very happy with the service and products.
Lori
May 21,2024Best customer service. I will strive with my company to provide as prompt and thoughtful support as you do. Totally 10 star!
Elizabeth McDevitt
May 21,2024not seeing any results yet. Using for 3 weeks now. still have sensitive teeth, not whitening will see in another 2 weeks otherwise I think I will have to return this item.
Christopher Laroe
May 18,2024First time to use this device! Looking forward to the healing. Thank you
Dorothy Lacey
May 17,2024It felt somewhat like a heating pad. Did not relieve any pain for me. Have better results from my heating pad.
Stefanie Kelly
May 17,2024Unbelievable products. EXCELLENT customer service. Pain minimized, more energy & that video that Anna sends out when you buy something is effing hilarious. Love this company.
Rich Scaglione
May 16,2024Excellent customer service! I had an issue with one of the products and they took care of it in a speedy manner.
Elizabeth Brady
May 16,2024The product does not charge so it was only able to use it once.
customer
May 16,2024I bought the laser light- red light pad and used it on my shoulders which have needed surgery for 15 years.....I live with constant pain especially just sitting still in my chair and after applying the Novaapad for just a couple of minutes the pain was completely gone! First time in years!
Skye L Gibbins
May 16,2024I have just ordered the face mask and the oral care device. Currently I am using my pad (ordered last year) wrapped in a tube around my foot. I had major surgery and the wound healing seems to be going better since I've started treating it with the red light. As for the face mask and the dental device...I have "oral lichen planus", an autoimmune condition which mostly affects my lower lip (horrible, painful blisters) and the inside of my mouth gets super-tender, and the skin can tear if I eat something crunchy (potato chips or raw broccoli). Also, I have very receded gums around one tooth in particular, and a fair amount of recession in a few other areas. So I am hoping to improve those situations. Being 72, a gardener living in the Southwest, and someone who never used sunscreen in the old days, I have dark spots on my face, and also red blotchiness and small red spots. I won't mention the wrinkles (lol). My skin could definitely use some help... So I will be sure to review these new products as I use them, but if you want a multi-purpose introduction to infra red light products, I can attest to the fact that the pad is a good place to start. Customer service is super-responsive, and the ONLY reason I gave 4 stars is that sometimes I have a bit of trouble with the website. I do highly recommend this company and their products. Don't settle for less!
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Jean O'Neill
May 29,2024The pad I ordered in January stopped working properly, not turning on easily and then turning itself off. I notified customer service, sent a video at their request, and I was notified that a new replacement pad is being shipped to me.