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Reviews 721
Bernadine
Oct 11,2024I want to acknowledge the extraordinary job that Peter the customer service rep I worked with on questions I had on product usage and a question I had on the Prime Days promotion. He answered and resolved my concerns. His professionalism and knowledge was tremendous. Thank you! Bernie Fischer
Judy Fry
Oct 11,2024I had trouble ordering on line. Called customer service. Representative was very helpful and got my order completed
J D
Oct 11,2024I cannot say enough about this company. These products are legit and work wonders at least in my opinion! Wonderful customer service - been a customer over 4 yrs!
SB from WA
Oct 11,2024Not only a great product but amazingly responsive customer service. I bought a total of 7 pads. I bought one for myself then 6 more for family once I got results from using the pad I bought. I usually struggle with online marketing knowing how difficult it is to return and get money back but once they responded to my first email I knew this company was different. Their response was timely and considerate of my issue and they saw it through as they promised. That gave me confidence in the product and customer service. My family is also experiencing results from their pads.
Matthew
Oct 10,2024Hands down, the best customer service anywhere! Took care of my issue and immediately sent out a replacement red light pad.. which has helped my back pain considerably… this company stands by its products!awesome!! Thank you
Jeanne Campeau
Oct 10,2024The products are amazing It helped my healing process improve dramatically that my healthcare team were astonished
Rodney Jackson
Oct 09,2024Good results. Thanks for resolving my problem.
Roberta
Oct 09,2024Great product and works!
Karen
Oct 09,2024Amazing response and great customer service!
KM
Oct 09,2024Can't wait for my new device! KM
Anne Marie Berardinucci
Oct 08,2024Excellent product! Thank you !!!
Natalie L.
Oct 08,2024Easy to search through catalogue and great description of products
anonymous
Oct 08,2024Payment with Visa was very glitchy. I would type in one box (for example, security code) and it would appear in another. I had to exit and re-enter the program multiple times to get it right. Then, when I was ready to finalize, I saw that it said it was planning to ship the gift to my credit card address on the right-hand "auto-fill" screen, even though the address for delivery was correct.
S Nelson
Oct 08,2024Easy and affordable!
Carol Brown
Oct 07,2024Recently diagnosed with osteo arthritis. for now the pain is mostly in the left knee. I wanted to avoid steroids and NSAID creams (the only answer from the medical arena) and create a protocol to support my body in healing. Finding the NovaaLab Red Light Therapy Deep Healing Pad for Knee was the first really impactful element in that protocol. I massage in a tablespoon of castor oil with a few drops of frankincense oil on both knees before the red light session, and keep it on for 60 minutes. This is leading up to bed time... an important time for body repair processes. The full protocol includes targeted nutrition (a journey with some exciting finds and some fails), braces-compression stockings-and cane, 2 forms of heated knee recovery, and now adding graduated physical therapy. With all the effective elements in place, I have seen rapid and steady improvement. Thank goodness! I am beginning to feel more like myself again!
Donna Clemens
Oct 06,2024The immediate response in resolving an issue with my product was impressive! I would deal with no other company for red light therapy products. I have nothing but good results!
AIDA
Oct 06,2024This review is for the mouth red light therapy device. Product claims to help reduce gum inflammation and even with receding gums. I have mild periodontal disease. I have been using this product sharply everyday. After a few months on the therapy without seeing any results, I increased the time from 5 min to 15 minutes. Now after 8-9 months using it everyday, I still see no difference and my dentist says that there is no improvement on my gums — she doesn’t know that I’m using red light therapy by the way. I have been on a 3 month periodontal cleaning for over a year, floss regularly, brush with a soft brush and don’t use any type of cheap toothpaste with fluoride. In fact, my toothpaste is mineral and has probiotics and cq10. I was really hoping to see some results with this treatment. Maybe it takes years instead of weeks like the marketing claims.
Michael Huhn
Oct 05,2024The super fast response time from your staff, and the ease at which they were able to get my replacement pad shipped!!!
Laurie
Oct 05,2024Quick response…and more than satisfied with the end result solution.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Cindy L
Oct 11,2024I had a problem with the controller for my face mask and the company sent out a new one less than 24 hours later. That’s great customer service!