To leave a review you need to be logged in
Reviews 721
CoronadoSurfPrincess
Aug 09,2024Fast shipping. Haven’t had enough time to provide a review, as I just received it, but I’m very excited to try it.
Dana Bland
Aug 09,2024Courteous and serious attention to an issue with a product. Happy to replace the product. Efficient, Timely attention to an issue.
diane mccotter
Aug 08,2024Great customer service/advice. Lots of good reviews that helped me in making my decision to purchase from novalab
Phuayleng Ng
Aug 07,2024Customer centric and prompt in responsing
Carla Cavanaugh
Aug 07,2024It was very good. Quick too. Ty
Susan Agger
Aug 04,2024They are quick to resoond and eager to help
Beth Hite
Aug 03,2024I felt as though I experienced significant gains using my blue and red light therapy device, with less bleeding and an overall feeling of better health in my gum area. That’s why I was so disappointed when the device started to short-out, Next Every week as in something wasn’t making a connection from the hand unit through to the mouthpiece, which got worse overtime and eventually stopped working. I got busy with life, which happens, and set the device aside for probably two months, all the while telling myself that I needed to reach out to see if there was anything that they could do for me in obtaining another device. Long story short, I was absolutely blown away when I reached out to them, and they immediately said that the unit was under a two year warranty, the likes of which I knew nothing about. They told me to take a 10 minute video of the device “not working” and they would happily replace it under the warranty. Here’s where this becomes entertaining… I went to my bathroom to take the video, and when I looked at the area of my vanity where the handheld portion of the device had been for weeks, it was nowhere to be seen. Sadly, it was right on the edge of my vanity with my wastebasket just beneath it. The only thing that I could think was that my kitten, who cost me virtually nothing when I adopted her from the local shelter, but continues to rack up astronomical cost and damages to my furniture, glassware, houseplants, etc., must have knocked the device off of my vanity and directly into the trash where it had been disposed of for good! I relayed The unfortunate news via my email thread and received the news that I would have to wait for management to chime in on my unusual circumstances. It didn’t take any time at all before I received the wonderful news that they would replace the item for me despite the fact that I could not provide them with the video. They were so efficient, courteous, and I have honestly never been more thrilled with the customer service that I’ve received! I just received my replacement device and can’t wait to get back on track. Thank you, thank you, thank you!
Lester Wedekindt
Aug 03,2024It was very easy to navigate through your order site. Since I am not a "high tech" person, it was a relief to order just what I was hoping for. Lester Wedekindt
Harold Davis
Aug 03,2024Easy to order online with information to help you choose the item that would fit your needs. Delivery was as they informed.
Greg
Aug 01,2024Wrong product was sent 3 times. Very little done from a customer satisfaction standpoint. I would not purchase from this company again
Lisa Johnson
Aug 01,2024Great trustworthy company with quality products and wonderful customer service.
M. Evans
Jul 31,2024Speedy service
Samuel Ticha
Jul 31,2024Asked for information not related to this order like acupuncture points and even though I without taking any responsibility for the info(for obvious reasons), I was given critical acupuncture information complementarily. So now, I don't just practice read light therapy but also laser acupuncture:)! Priceless!!!Answered all questions with zero attempts to throw any questions under the table. Then went ahead and told me which malfunction deserves a replacement without me asking. The replacement was shipped. Magic customer service. No need to say I am 101% sold and became an informed and delighted affiliate.
Joe D.
Jul 31,2024Service is excellent. They really stand behind their products.
Charles Stewart
Jul 30,2024The customer service is always good and I am satisfied with NovaaLab for their response
Cyndee
Jul 30,2024Excellent customer service and excellent products.
Ivan Wiest
Jul 30,2024NOVAA Is The Only Customer Care That Has Ever Gone To Every Possibility To Get My Order Processed ,Helping Me Overcome The Problem Of Making Payment And Changing The Delivery Address . The Staff Just Will Not Give Up Going Above And Beyond Their Duty For This Customer . I Think Bonus Money Is In Order For All NOVAA Employees . Please Pass This Customer Comment To Customer Service Management And The Employees Replying To Customer Problems And Situations 📍 Happy Customer , Ivan
Monique
Jul 30,2024Peter was very friendly and very accommodating!! Thank you Peter!!
M.H
Jul 28,2024The best customer service I have ever experienced!
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Theresa Broderick
Aug 09,2024Honor the prices stated on your website. That is what a reputable company would do. First, we tried to order online. The web site was stating the discount when ordering 2 or more. However, your payment calculations were not reflective of the individual pricing. At your company request, my husband documented that with screen shots. After a day and a half your website was fixed. No response from your company. My husband had to reach back out to you and he was told "sorry I forgot to get back to you" They would not honor the pricing. We then went to place the order and use my first time purchase coupon of 10%. That didn't work. Again, we had to call and we were told "you can't do that on a sale" No where in my 10% first time email does it say that. So... we identified a bug in your website, documented it for you to fix and you wouldn't even honor the 10% first time customer!