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Reviews 721
Sheri Edwards
Jul 14,2024My pad stopped working correctly and was replaced quickly after sending a video showing the issue. Can't say enough about my faith in this company and how much better I feel using it.
Irina Morozova
Jul 13,2024I received numerous emails with different promotion offers. However, when I went to checkout, none of the various discount codes that I was offered worked during checkout so I didn't get any of the promised savings. This is very frustrating I didn't receive/use product yet. Will give review separately.
Renae Joseph
Jul 12,2024CUSTOMER SERVICE***** Is above and beyond - excellent compared to other companies out there. I am more apt to buy & recommend a company that has excellent customer service and I can actually talk to a real person because the virtual assistants never have the right question I need to ask. Besides I can resolve the issue much faster by talking to a real person that speaks good English!! Your response time is so quick & efficient and your staff is very knowledgeable & helpful to resolve an issue. I also will support a company that backs their product!! Thank you and many blessings!! Renae
Kathy Evenson
Jul 12,2024I have so many of their appliances and love them, Use them everyday. When a panel broke, I had a new one within a week. They stand by their units and their customer service goes beyond fabulous
Kathy Mercer
Jul 12,2024When I ordered, I tried to use the code for the July 4th 15% discount, but it didn’t work. I decided to use my code for a welcome 10% discount, and I emailed the company asking if I could get the 15% discount. By this morning, I received news of a refund of 5% coming my way and an additional gift. Great customer service!
Kathy
Jul 12,2024Novaalab has replaced anything that did not work, immediately. Everyone uses the pad, my husband and I for hands and back, and our dog for hips and shoulders. All that said, in 7 months almost all the parts have been replaced, so I would want to wait a few months to make sure nothing else breaks, and if all is good, I would definitely order another pad.
James Faris
Jul 11,2024Order process was easy. Immediate acknowledgement of the order and delivery was very fast. A question about a discount code was answered within minutes of submitting the question. Great customer service.
Sherwin Suddreth
Jul 11,2024I have several Novaalab light pads and lasers and the number 1 question for me is “service after the sale”. When something goes wrong they stand behind their products! So, I can buy with confidence! Works great too!!
Sonia Greene
Jul 10,2024Order was delivered on time and product is exactly as described. Customer service is excellent. Product is excellent.
Backpacker
Jul 10,2024The Extra Strength Laser is amazing! As an avid backpacker and someone who trains 6 days a week, every week, I have a lot of painful areas - back, knees, knuckles, etc. I have a lot of arthritis in many of my joints also. Using this laser, has dramatically improved the pain in the matter of a couple weeks. I use it 5 minutes a day and I've seen a vast improvement. This item is great! The laser was shipped quickly and I was given excellent customer service too!
Mirashagh Mirjavadi
Jul 10,2024when I see the price by quantity of 3 then with my community code discount becomes higher. I am very puzelled.
AD
Jul 09,2024My mouthpiece became very stained and I could not get it clean. I contacted CS and was quickly answered. I sent a photo of the mouthpiece and CS arranged for a new replacement to be sent to me. Wow. No fuss. Extremely friendly and efficient. What more could anyone ask for? Thank you.
annette
Jul 09,2024I ve bought several products from NovaaLab and the customer service is fantastic, as well as the quality of the products.
Lori Haven
Jul 09,2024We are repeat customers of Novaalab. Between my husband's injured leg, and my arthritis, we use our light pads nearly daily. Had to purchase more because we both use them at the same time. There is a definite difference in levels of pain than before we got these pads. I highly recommend this product.
Susan Walter
Jul 09,2024So very awesome!
Satisfied Customer
Jul 06,2024Customer support is second to none. We had a problem with our Red Light Pad. We emailed customer support on July 4th expecting to hear back on the next business day. Nope. Within less than 2 hours we had a new pad on its way to our house. No hassles. Just good customer service. Highly recommend
TANA MARIE BOAG-DINNING
Jul 06,2024It is a little hard to attach the belt with the Pad since the cord seems short. I've only used a a few days, but it seems to be helping a little bit. Not as much as I hoped.
Jeff Geleynse
Jul 06,2024I have not received it yet but looking forward to it
David Reed
Jul 04,2024Amazing customer service! Can't wait for my products. I'm a chiropractor, and was introduced to Novaa products by the doctor during my latest continuing education course! He's used their products for a long time and has had amazing results with his patients using them! Soon.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Rick
Jul 16,2024Went above expectations to help resolve my issue! Thank you very much for the great customer service!