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Reviews 721
Adrienne Foon
Jul 26,2024I purchased the oral care red light device and it had developed mold from a manufacturer defect which had two tiny holes so when I cleaned it mold built up. I left the review with photo and they immediately sent a brand new replacement free of charge. A really great company that stands behind their well made products. I definitely will check out other devices on their site.
Iris Rothenberg
Jul 26,2024Great live customer service. The Novaalab Device I bought was Extra-Strength Healing Lazer. Before sending it out it should have been tested; all LED Lights were not on. The Exta Strength Healing Laser was defective, all outer lights were not on; the replacement one had all other lights on. I have 60 days to try the new one.
Mary Williams
Jul 26,2024Great customer service!
Anil Saigal
Jul 25,2024Novaalab was responsive regarding replacing a failed USB power cable. They mistakenly shipped a wrong cable but upon my email inquiry about the error, they responded quickly and are re-shipping the correct part. Thanks....
Anna Lise
Jul 25,2024After owning my oral device for 5 months it was broken at the wires. I received great help and assurance of total replacement. Very grateful
Eleanor Haight
Jul 25,2024Website is user friendly and product descriptions are very detailed.
Emily
Jul 25,2024We have 2 Novaalab pads that are always in use with our 2 student athletes who know these speed their recovery. We will never be without them! The customer service is excellent & shipping is quick. We’ve referred so many people to this brand and everyone is happy with their purchase.
Peggy Gomez
Jul 23,2024Quick responses
Kim Ackerman
Jul 20,2024Quick response and will to give me a discount when my order didn't place originally. Can't wait to receive my product!
Holly Kelsey
Jul 20,2024Website was easy to understand & navigate-my order shipped out next day-Will update/edit when I receive.Thanks!
Brianne DePew
Jul 19,2024My experience has been great with every single product I purchase. Customer service was wonderful, helpful and kind. Anytime there was an issue they worked diligently to find a solution. I love their devices and you know they stand by their products. :)
Sandra Fallon Fallon
Jul 18,2024easy to order offers great support overall
Maureen Couture
Jul 18,2024My mouthguard light stopped working Customer service has been unbelievable! They told me I needed to send a video , emailed me when they hadn’t received it, let me know when they did and shipped me out a new mouthguard light. Your CS is 5 stars , the best !! Sincerely, Maureen
Christina Browning
Jul 17,2024I haven't received the product yet but I am excited to use it on my irish wolfhound's pressure wounds that she received having to wear a cast for an extended amount of time. We have been doing laser surgery in the office and I want to be able to bring a handheld home and use it more frequent until her bones from the fracture heal completely
Laura Dewitt
Jul 17,2024Customer service was immediate and excellent.
Lorelei Marie
Jul 17,2024Just ordered, good service so far!
Robert Henning
Jul 16,2024Answered questions well. Have to wait and see if my nova light pro does me any good.
Jimmy Crane
Jul 16,2024I called the number provided and actually talked with a person! My deep healing pad had a technical issue that I explained to the customer service lady. She sent me a link and I attached a picture and short video showing her the issue. Within minutes I received an email stating that they would send the newer model to me since the model I have is no longer current. The next day I had the confirmation and tracking number. It is truly hard to find great customer service these days and I am sold on your company because of this!!
Justin Moyou
Jul 16,2024The company is helpful dhl is not though thank you
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Happy Customer
Jul 27,2024My 3rd purchase. Wish they would provide an estimated arrival time prior to order. I’m hoping to have it after a procedure next Thursday.