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Reviews 721
GIA BEN
Jul 04,2024Never received my products !!!! It’s been almost 4 weeks since I paid almost $300… very disappointed and they keep answering me lame excuses to justify why they didn’t ship it out… so nope won’t buy again and don’t recommend
Jolene Haneca
Jul 04,2024Quick response, honored warranty. Great results for pain, love this product!
Ann Murdock
Jul 03,2024The website is straightforward and easy to use. I like that you use the Shop app to track my package. My last order arrived very quickly!
Angela Linardi
Jul 02,2024I was well informed every step of the way as my product shipped.
JASON MERTLICH
Jul 02,2024Awesome company
Dulce Ali
Jul 02,2024Easy to order
Sheila Boulanger
Jun 28,2024Lights stopped working emailed last night when I noticed and they already shipped a replacement. Very good customer service 👍
JImmy C
Jun 28,2024Ross responded quickly to resolve my issue. Thank you.
L. Moore
Jun 26,2024NOVA lab has a good product and when ours malfunctioned they stood behind the product and replaced it. My husband and I have been using these products over a yr now on a very steady basis and they have helped considerably with pain control.
Nan
Jun 26,2024Although the XL pad was ordered and paid for on June 9th, it is now June 25th and I have no idea when I will receive it. After receiving no information from you regarding this order, I called this past week and was told merchandise was not being sent out because of a lack of shipping boxes. When I pointed out there was also a lack of customer service in not keeping me informed, the young lady I spoke to was pleasant and assured me she would keep me up to date regarding delivery of the pad. So far......crickets, until a standard form message arrived earlier today, indicating that my order has been sent. As I indicated at the beginning of this message, I still don't know when the pad will be here and meanwhile, time is getting short for me to return the smaller pad that I now have, in order to get the refund.
Bruce Coary
Jun 26,2024Bought the red light therapy wrap for my sister in law. The web site was very easy to use. Delivery was quick. She just notified me she received it. I ordered it 5 days ago. Hoping it helps with her knee pain.
T. Tse
Jun 26,2024Easy to order. It works as it advertised.
customer
Jun 26,2024I purchased 2 red light therapy pads at Christmas time. One half of one of the lights on one of my pads stopped working. I use it daily because it helps me tremendously. I called and a replacement was sent out quickly.
TNB
Jun 26,2024Order was delayed not good communication hope it arrives soon.
Peter J Gibbs
Jun 26,2024Customer Service is real fast in getting back to me.
Phillip Sanders
Jun 26,2024Disliked very much the unasked for, choice insurance charges
Rom
Jun 25,2024I not only liked this product I love it and become indispensable, I had to bring it with me even going out of the country. After walking whole day, I have to heat my knees to be able to go walk painless.
Patricia McGhan
Jun 23,2024I love how personalized the answers are to my questions when I seek to understand best protocols for treatment.
Andrea Hoxie
Jun 23,2024Your marketing tactics are abysmally offensive. Try selling the product at a reasonable price and stop with the gimmicks. And the idea of tacking on $30+ for "delivery insurance" is a farce. I ordered three pads and received only one. Is that because I didn't want to pay the extra $30? I cannot rate the product as I have not opened the package. You touted being based in the U.S., owned by a French company. I could not find on your site the place of manufacture, and the first thing I saw when the box is MADE IN CHINA.
2810 N Church St PMB 94922, 19802-4447, Wilmington, US
http://novaalab.com
Nancy Berranger
Jul 04,2024Great and rapid service. Quite impressive.