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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Graham Landon
Sep 09,2024Jordan was very helpful and dealt with all my questions in a professional manner 🙏
Evan Wolliston
Sep 09,2024Terrible. We have been without landlines for 3 weeks. The Engineer who attended the site left without checking that anything worked... It has been impossible to get beyond the customer service agents and through to the telephony team - who are always taking " A large amount of calls" (A bad sign) -We have waited on hold for a total of two hours plus.. Even their Live Chat is unavailable! Terrible!!! -2021719 is our account number - just incase anyone at this terrible company thinks this is a fake review. I'm now advising that the contract be terminated.
Nigel Ironside
Sep 09,2024Very quick response by Agent Daniel H. Answered all my questions quickly and easily.
Mike
Sep 09,2024Clear and concise and no long wait on the phone for someone to answer
MrRobertMcdaide
Sep 09,2024Very polite friendly and knowledgeable
Kian Abodi
Sep 06,2024Well coming and knowledgeable
Mave
Sep 06,2024Cold calling from pushy sales people who don't listen.
Terry Woodcock
Sep 06,2024A pleasant surprise to talk to Chloe, instead of a machine. The initial communication was clear and concise, and after requesting the relevant department, Chloe was very friendly pleasant and informative, an extremely helpfull Lady. My questions were answered expertly.
Roger
Sep 05,2024Tina and Steven Howie are outstanding, always there to support and guide me with what I'm requesting. Often I need things resolved quickly and this never too much trouble. Thanks for such excellent service over the years.
Ste Waller
Sep 05,2024Onecom customer services always go above and beyond. I have never had a bad experience so I can only give them 5 stars and that is what they deserve.
Michael Eaton
Sep 05,2024Verified quickly and concisely my query, very satisfied, top man.
Scott Abel
Sep 05,2024Hollie G was a calm and understood my query. She responded fast and in such a nice manner. She deserves a dinner!
Ian Rann
Sep 05,2024Onecom has always provided great customer support and today was no exception. A prompt, professional and friendly response to my query was given in a timely manner. Also asked if I needed help with anything else. Great job Onecom ***** yes 5 star
Lance Murray
Sep 05,2024Jordan was fantastic,great customer experience, sorted my query very quickly. Top marks .
M Skittrall
Sep 05,2024Very short wait to get through to dept question answered quickly and politely.
Carol B
Sep 05,2024Alice was very professional and helpful it was a pleasure to speak with her thanks Alice
Phillip
Sep 04,2024Always a pleasure dealing with Lisa, all issues, queries and requests are dealt with promptly, and to a high standard. Phillip SRG
Mrs Susan Vaughan
Sep 04,2024I am traveling to Paris and needed to know what the options were for using my phone there. Max was very helpful in guiding me though. I will mainly be using WhatsApp, but just needed to know the pricing for anything else. I was happy with the outcome.
Greg
Sep 04,2024Lisa has been fantastic with our contract at SRG. She is so helpful, going above and beyond providing advice and support at the correct times!
roland
Sep 10,2024Clear and informative I was called by a scammer about my contract and a upgrade I phoned one com to find out about my contract I was informed when my contract ends and when to renew