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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Stuart
Jun 03,2024Quick response and solution on WhatsApp chat.
Mr P Charnley
Jun 03,2024Prompt and swiftly answered my questions with a satisfactory outcome
Mary Brown
Jun 03,2024Samuel R was absolutely perfect and very smart and quick with my query. Took all the pressure away
Andy Winter
Jun 03,2024Quick service
Saori Eyeto
May 31,2024I am writing to express my deep dissatisfaction with the misleading sales practices I encountered with onecom. As a customer whose English is a second language, I felt particularly vulnerable during the sales call, and I believe I was taken advantage of by the sales representative Mr. Luke Odenwalder. During the sales call, the representative repeatedly and clearly mislead me in to the contract. I disputed this matter through the third-party ombudsman, providing the recording of the conversation as evidence. Despite the clear misrepresentation, the ombudsman sided with Onecom. I find this decision profoundly unfair and disheartening. It undermines my trust in Onecom and in the fairness of consumer protection mechanisms in the UK. Moreover, I have reason to believe that Onecom is deliberately hiding a recording of another call where I was explicitly misled. This omission further demonstrates a lack of transparency and honesty in dealing with my case.
Sham Thebus
May 31,2024casey M was extremely helpful and helped me find a solution
Tina Janson-Caddel
May 31,2024Having tried to get hold of our account manager for last 48 hours without success, I eventually called One Com office and spoke to a lovely operator called Elisha who was magnificent!!! .. very helpful; immediately managed to sort my query out ...
Claire Hodkin
May 31,2024Great service from Max ( I have already left a thank you on Live chat) . Had been overcharged, Max saw the issue straight away which should be easily rectified. Thank you .
ROSANA HUGHES
Jun 03,2024I have just a very positive experience chatting on line to Samuel, assistant at onecon who helped me very quickly to establish the IMEI number of my mobile who has been stolen recently . With this information I am now able to go back to the insurers and pursue my claim. The request was dealt with efficiency and courtesy and I am very pleased and grateful, even more so considering that I am not currently a customer of onecon, which for all sorts of reasons I had to leave. It is good to know that good practices to ex customers prevails. Thank again. Rosana Hughes