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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
stephen prosser
Jun 06,2024If you want them to put you on the worst provider in the area, then go with them. You can’t talk direct with the supplier. They only want there sales.
Jonathan Butler
Jun 06,2024Great service from Lucie, prompt and kept up to date on the progress of my query, always passing on helpful information.
Mary
Jun 05,2024Casey M was really helpful during my online chat. Answered all my queries quickly and efficiently.
Peter John Alvey
Jun 05,2024James D was very helpful and fixed my problem.
Anita B
Jun 05,2024Over the last few months I have tried in vain to cancel our service with Onecom, emails, Whatsapp messages, online chat & telephone calls, I'm told it will be dealt with but nothing has been done. We have yet again had money taken out of our account, and despite conversations with the same sales person Keira, whom doesnt seem to keep any notes, as I have advised her on 3 seperate occasions that we no longer require the services of onecom, she has called back yet again today to ask what we are planning on doing with our account, despite the fact that our number was ported over to a new supplier over a month ago. I would not touch this company with a barge pole, I am flaberghasted at the number of positive reviews. I guess if I dont see this review on the trust pilot page I will know?
Natalie welch
Jun 05,2024Spoke with Chrissie Very helpful could not do more then enough to help with my travel abroad and setting up voice pin “Thank you Chrissie “ So much nicer to talk to a person then messages or live chat
Alan Josey
Jun 05,2024James gave spot on advice and helped me find what I was looking for. Thanks
Mrs Patrick
Jun 04,2024Samuel R was extremely helpful today with my query and very fast, great team member
Emily
Jun 04,2024I was having trouble accessing invoices and emailed your company. The reply from Tina was very quick and she advised me she would look into this for me. Tina kept me updated and assured me that she was still looking into this as for me gaining access to invoices was mandatory. Tina forwarded me the invoices in question whilst waiting IT to give me the necessary access. I was extremely pleased with the service I received - Thank you Tina
Sharon Aspinall
Jun 04,2024Easy access through Whatsapp, efficient and friendly, gave me the advice I needed
Shelly Adams
Jun 04,2024Great customer service and was quick to answer my questions
Nicky Paull
Jun 04,2024quick and easy
Sheila
Jun 04,2024Very pleasant and helpful.
Andy Lane
Jun 03,2024My query was dealt with by Chrissie today in a very professional manner and with outstanding knowledge of telecoms service and associated technical know how. Her demeanor and approach was superb and my issue was dealt with and resolved promptly.
Jasmine Rugg
Jun 03,2024Today Jack upgraded by contract. He was extremely helpful and very patient, talked me through everything so I understood it all. Very pleased with the service and very pleased with the new contract.
simonreganhotmail.co.uk
Jun 03,2024Very quick and efficient
Karen Richards
Jun 03,2024Chrissie was very friendly, helpful, and knowledgeable. She made me feel at ease and was prompt in finding the information that I needed. You need more customer service like this young lady.
Martin West
Jun 03,2024Quick and efficient online service from Samuel R.
N Guest
Jun 03,2024Chrissie came up with a good solution to my problem which is financially better for me She was professional - friendly and very helpful to my situation
Saf Mirza
Jun 06,2024A massive thanks to Lisa in customer relation dept. for always ready to help and going out of your way to provide required and requested info so promptly. Lisa is ever so friendly and welcoming and is great asset to the wider team and to the company, exceeding expectations with impeccable customer service at every occasion. Keep up the good work Lisa :o)