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Onecom is one of the UK’s leaders in unified communications, specialising in business solutions which bring mobile and fixed line voice and data services together with super-fast broadband as a single, tailored, integrated package.
Onecom was formed in 2013 with a vision to provide innovative bespoke services backed by excellence in customer service.
The company’s track record in customer engagement, staff development and excellence in product range and knowledge is behind its rapid growth, which sees Onecom serving thousands of UK businesses from its headquarters in Hampshire and regional offices in Shoeburyness, Cardiff, Southampton, Leeds, Telford, Brighton and Belfast.
Reviews 729
Siobhan Brennan
Mar 01,2025Manjeet Sherawat was very helpful and gave me the information I needed
Luana Stebule
Feb 28,2025Today I spoke with Manjeet Sherawart and he helped me with my inquiries. But I am very unhappy with additional charges to my account. Many times I asked to cancel my insurance and why I was paying for the spam prevention. I hope now will be fine.
Rhoda Walker
Feb 28,2025Rohit K was v helpful
virendra
Feb 27,2025After multiple calls to OneCom Support, Amit was finally able to assist me with the tariff changes. He provided clear guidance, accurate information, and ensured proper follow-ups, leading to the resolution of my billing concerns. I truly appreciate the support provided by Amit.
Ricky
Feb 27,2025Manjit was fantastic and a real help
Holly Piggott
Feb 27,2025Impossible to escape from their contracts and I am now paying £122 per month for a sim-only deal with Vodafone that would cost £10 per month from any other provider. They have added an additional £19.95 to my company's bill also for a "OneCom Cyber Pro Plan" for the past two months without informing us.
Anonymous
Feb 26,2025I have recently been dealing with Naomi from OneCom , who was absolutely fantastic. She gone everything sorted out for me and went above and beyond. Fantastic service
l thomas scotland
Feb 26,2025Majeed was very polite and delt with all my queries effectively and efficiently
ABBEY ROOFING & CLADDING LTD
Feb 26,2025Ritik Arora was very helpful and very polite & clear with the advice he gave us and managed to sort out our problem very quickly.
Sue Jenkins
Feb 26,2025I was dealt with by Saakar Sengar who I found to be helpful and knowledgeable and extremely polite. He dealt with all my queries professionally and the outcome was what I wanted to achieve. Once again my thanks Saakar
Evelyn Crocker
Feb 24,2025I spoke to Manjeet Serawat regarding the absence of my usual emails showing my monthly Vodafone bill. He was so professional, helpful and kind. He sent me a copy of my latest bill and said he would arrange for the email notifications to be resumed in future. I cannot speak more highly of him. I am very pleased with the outcome of my query.
Mrs Kelly
Feb 24,2025I’ve been with one.com for 10 years, multiple sites for me, family & friends. I transferred my main domain & site to Hostinger thinking I’d get a better current AI content. How wrong I was! I got a flashy website (eventually) But minimal hits on the web and lost customers. I have since thankfully and gratefully returned to one.com and website is performing better already. I can only say that they are the best, they’re reliable and trustworthy, they’re my only host that I’d ever use and I completely regret ever leaving, thank you one.com you’re great 👍
Joshua Renouf
Feb 22,2025Scam - Signed me up for things I never agreed to (And additional phone number, entertainment package, and refused to cancel the sim I don't use.) STAY AWAY
Spankit
Feb 21,2025I received a call recently from onecom from whom I hold my mobile phone package with asking me how I was finding my home broadband. Problem is, my home broadband deal is with talk talk and has been since 2021. Upon being asked if I was being charged all this time the manager sheepishly said yes and that he would look into things. This was December 2024. Since this date I have continuously had emails completely ignored and when I call direct there is never anybody in the office authorised to deal with such an incident. They have had my money for something they’ve never provided which is outrageous. Do the decent thing onecom and offer me my refund. They can clearly see that I have no connection in my home prescribed by them. I guess I’ll have to send everything to ofcom. In the meantime people, don’t be fooled by third party offers. Go direct and stay safe
Nicola
Feb 21,2025If I could give 0 stars I would. Steer clear of this company if you want a service provider that is available when you need help. Getting in contact with the service team is an absolute nightmare. Phone and you are kept on hold for a ridiculous length of time, use the web chat and it cuts you off, and WhatsApp takes forever. I’ve been trying to contact them for help for 3 hours and I still have no internet and no resolution. I’ve been left with no way for our customers to contact us. Absolutely appalling service from one on.
Fabdec Ltd
Feb 20,2025Tina was very helpful and our details were updated quickly.
Krystian Winszewski
Feb 20,2025Please avoid those guys. hiding extra charges (very well) Problems with the contract coming to the end,. Charge you another month even when is over. Please make sure you cancel other service even when your contract is finish-no one will worn you and you will be still charged. Dodgy company
Trevor
Feb 20,2025Excellent customer service from Julie. My query was dealt with quickly, efficiently and professional. Thank you, you are a credit to your organisation.
Jordan Cain
Feb 20,2025we’ve worked with Onecom for some time now & the customer service is amazing.
MSbz
Mar 01,2025Onecom never use them. Do not even think of joining them. Listen dont even read anymore reviews, STOP right now. Go and find another provider. I repeat Do not go in any type of contract with onecom. After the experience I have had with them all I can say is If you do Try them get ready for sleepless nights.. If your want Onecom nightmares, please help yourself.