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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Reviews 861
Dave H
Sep 14,2021Have a shipment stuck in Basildon Hub for over a week now after being "customs outbound cleared" - shipment was only UK to Ireland and ive received other shipment that were meant to have longer delivery times with no issue No response to any contact ive made to get a status update. Ordered with the faster delivery time to ensure would be on time for birthday, would have been better on the longer standard service. With the lack of updates i assume shipment may have gone missing at this stage FIC - Kit5805GB00083571601
Kaan T.
Sep 08,2021Tracking Code : EAS0980GB59978549201 Package is lost, and no information from company.
Maria Silva
Sep 07,2021Realizei uma compra de vários artigos, porém, foram divididas em 2 entregas! A primeira entrega correu super bem. Nada a apontar. Já a segunda, estou a ver o caso mal parado! Paguei + 7.99€ para ser entregue no dia seguinte. Reconheço que com esta situação, haja atrasos, porém, começo a ficar preocupada. Apesar de tudo, o tempo de entrega vai desde o dia 10 a 14 de Setembro. Vou aguardar, mas refiro que o tempo de espera é muito! Fedex: HUT1860GB28647194501 CTT: DA078229825PT
arf
Sep 07,2021My package has been stuck in the same location for 10 days and I am unable to reach anyone from P2P regarding my package. FedEx created a shipping label 10 days ago in preparation to receive this package from P2P and they are still waiting for P2P to hand it off to them. My FIC number is BOO0596GB00223771401. I would greatly appreciate an update on the status of my packages movement as well as an updated delivery date.
Timira Nadasen
Sep 06,2021Very dissatisfied. I have now emailed them due to the fact i ordered my parcel on the 10th of August and it was supposed to be delivered on the 30th. It has been in transit for 25 days. And i need it for someone's birthday hence why it was ordered a month in advance. Parcel number:643301902
breathofthedeath Viktoria
Sep 03,2021Where's my package? Tracking information shows my package returned back to the US, even if two days ago it already was in Amsterdam... When will it arrive here? I sent an email to FCB-info@fedex but got no answer. Destination: Italy Tracking number: DOL0800US42255338001
Becky Liyanage
Sep 02,2021OK but will my package be delivered..
Irene Glutzmen
Sep 02,2021Honestly very disappointed with this courier company. My order has been stuck at "OUTBOUND EXPORT CUSTOMS CLEARED" since the 19th of August, and it's the 2nd of Sept today. It said I was meant to receive my order on 27 Aug - 2 Sept. The frustrating thing is I need it by the 10th of September, because I'm leaving the country. I've contacted LookFantastic and they said they've reached out to the courier company and waiting for their response. No updates whatsover. I've tried emailing the FCB-info email but no respond. My tracking number is HUT1860GB05901247001, can someone please tell me what's going on with my order? Please!! And thank you.
Emanuel
Aug 26,2021STILL WAITING ON MY PACKAGE FROM PRETTY LITTLE THING that was placed on August 9th!!!! Sent an email to FCB-Info@fedex like I recommended to do 3 days ago and STILL have not gotten a reply. This is ridiculous! FedEx never received my package from the courier P2P. I spent Well over $300 and my items are LOST!
David Carvalho
Aug 25,2021Good morning, I placed an order for two cleats on July 17th and the arrival of the cleats was scheduled for the 23rd. Today is the 25th and they haven't arrived yet and when following the tracking through the link it appears that they are in Venlo ("site scan"). I await information and update on the order. Tracking ID: PRO1084GB00022754301 thanks, David Carvalho
Laura
Aug 25,2021Been told my order HUT1860GB15993935401 is being sent back to Look Fantastic with no explanation as to why? ridiculous
Ellen
Aug 24,2021Terrible delivery service ! I ordered from look fantastic to Ireland. My tracking number is HUT1860GB57047107701 , I’ve tried to contact you about the whereabouts of my package and have received no help. I would like to know if my package has departed from your warehouse in Basildon Uk After reply : great copying and pasting work in regards to my problem. I’ve already emailed you on the email in your reply and I’ve gotten no reply !! I’ve emailed you with the reference HUT1860GB57047107701
Manuel Malagón
Aug 24,2021I want to update my last review. I contacted customer service about a delayed package. After less than an hour, the tracking got updated and a delivery was scheduled.
Samira Curtis
Aug 23,2021I am very frustrated and confused as to why there have been no movement on my order. Both BOO0591GB00220626901 and BOO0591GB00220616301 have been siting at this same location for days. Can my package please be shipped?! I need it by Wednesday!
DG
Aug 23,2021Close to a month and no updates on it's whereabouts. Feel so bad for Etsy sellers putting so much effort into perfecting their goods only to have them stopped at a warehouse for close to a month now. Had to get another one sent and now that's in another mixup. F-ing joke.
Andrew O'Shaughnessy
Aug 21,20219 days in the one place. No updates on delays, no help from the company (Fragrance Direct). Needed the item for my wedding day, doesn't look like I will be receiving it before then!
Layla
Aug 21,2021My package HUT1860GB69100279601 hasn’t even been registered in the couriers warehouse yet and it’s to come from the Uk to Ireland. It’s had a status of departed from The Hut since the 11th August. It was due to be delivered between the 14th and 17th. God knows when it will arrive. Terrible delivery service. Update 27/08/2021 - there is no update my delivery still has a status of “departed from the hut” … 16 days and no status. In that time I have made orders from other Uk retailers and they have all delivered within the expected timeframe.. but I’m still here waiting .. 16 days later for this delivery.. I’d be quicker flying to the UK and collecting it myself at this rate. In future I will Be checking who the carrier service is before ordering from Uk sites 2nd update 27/08/2021 - The Hut have just informed me that the package is lost in transit. Well done p2p I guess your comment regarding delays has absolutely nothing to do with you misplacing my package. Also it was the last size in stock! Update 28/08/2021 I have now sent an email to the address provided to confirm the location of my package or if it is “lost in transit” Update 31/08/2021 can you please confirm when I will receive a response to my email? Now 20days since package departed the hut group and 218 status remains unchanged Update 09/09/2021 did not receive an response to my email sent on the 28th August. Got a standard automated delivery email on the 8th to say package was in Ireland. Package was delivered this morning… a full month after it was collected for delivery. 10/09/21 I followed your instructions previously so the email is there and the title is” Missing parcel HUT1860GB69100279601” I also sent a follow up email. So both are in your email queue with the correct reference. Just to add I’ve had a total of 4 deliveries from the Uk in the past month all arriving in less than 5 working days so I think you need to take a good look at your processes because brexit is not the reason for your delays
Jelena Kalcuka
Aug 18,2021I've ordered from Look fantastic on the 10th August, 8 days gone and tracking number still shows that my package is in Fedex Cross Border Centre and no more updates on this trackig number. When I placed an order on the website it was promised that delivery takes 3-5 working days. Very annoyed with the whole experience. From China you'll get your order much quicker. You are getting so many 1 and 2 star reviews, maybe it is worth to review your processes to make customers happy rather say useless apologies. My tracking number is : HUT1860GB12308072901 Thanks for your reply, but tracking number shows that parcel is still in FEDEX CROSS BORDER PROCESS CENTRE - BASILDON, SS15 6TR, GB As per updated delivery time, no one will be at home to receive a package. Who I have to contact now in order to amend the address?
Andrea Ventrella
Aug 18,2021Ho ordinato un paio di scarpe e il 12 luglio sono state spedite ma sono ferme a Venlo dal 13 luglio. Compro spesso online dall'estero ma non mi avevano mai affidato questo corriere. Un ritardo così ampio è inaccettabile! PRO2202CZ00020269701
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, GB
http://p2pmailing.co.uk
Tito Pellegrine
Sep 15,2021This is beyond irritating honestly why hasn't my package been given too FedEx its still stuck in Compton with custom clearance labeled on it. ( update i did email you at that email with my tracking # before you even replied to this and nobody has responded but to this review)