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P2P is the international parcel delivery company that covers every corner. We are the safe pair of hands that get your customers’ deliveries to them through our truly global, innovative delivery service. Established in 2009, we are a group of passionate logistics experts who work tirelessly to support e-commerce retailers break down the barriers of international trade, providing parcel delivery services to over 200 countries. We offer a choice of delivery solutions allowing our customers to offer flexibility to theirs. Our P2P TRAKPAK service is the first global tracked delivery solution designed specifically to support e-commerce. We also offer P2P EXPRESS, P2P RETURNS, and P2P UNTRAK, our reliable untracked service. Our strong partnerships with final mile delivery partners across the world means we can get your customers’ parcels to them wherever – and whenever – they need them. We never stand still. And our innovative IT platform lets us talk to your customers in their own local language, meaning we truly offer a quality, global delivery service. Customer care is at the heart of our business. Everything we do is to help our customers because we truly care about the relationship you have with yours.
Reviews 861
Cláudia Amaral
Mar 09,2021Boa noite Fiz uma encomenda na look fantastic HUT1860GB20672230901 que foi entregue na sexta feira dia 5. No ato da entrega pediram me novamente para efetuar o pagamento da encomenda quando eu já o tinha feito no momento em que fiz a encomenda online. Levaram me a encomenda sem dizer o que fazer nem para onde ligar para resolver o problema. Péssimo serviço. Peço um esclarecimento de onde está a minha encomenda. Obrigada
DynnamiiczZ
Mar 09,2021HI i ordered a parcel on the 13th of february . it said it would be delivered between 23rdfeb- 1st march . i still have not received it. the tracking info says the parcel is in the netherlands but has not been updated in 11 days . It is very important i recvieve the parcel ASAP please help. thanks Tracking number: WRG0340US70065305001
Nils Wagenknecht
Mar 08,2021Order number: BEA5533GB00192314801 As other people have had the same issue I thought I’d try here... Ordered a parcel on express delivery from the UK to Germany, yet it still hasn’t arrived and has apparently been stuck in the Netherlands for days with no updates and no sign of it moving Really appalling service
nora sputnik
Mar 08,2021Pueden decirme qué pasa con mi pedido? Lleva desde el 2 de marzo parado en FEDEX CROSS BORDER PROCESS CENTRE BASILDON, GB. Se envió el 26 de febrero. No hay ningún avance.
Andrea Giulia Fanconi
Mar 08,2021I’ve already sent an email,but i saw that you answer so I contact you here too. My parcel is blocked in VENLO,started on february 26.It should have arrived in 3 working days.Where’s my parcel and when will it arrives? TRACKING NUMBER: BEA5535GB00189566101 Regards
Elvira Formisano
Mar 08,2021Why my parcel is not moving? How long will be there? Is going to be sent straight to Italy or will make a full round in Europe? HUT1860GB90568654701 Why you answer some messages and NOT MINE? Why my parcel is not moving?
Ana Machado
Mar 08,2021Bom dia. Fiz uma encomenda na lookfantastic no passado dia 24 de fevereiro (HUT1860GB63069088301). Desde dia 3 que a encomenda está parada com a mensagem site scan, supostamente na Holanda, quando inclusive a look fantastic tinha enviado um e-mail nesse dia a avisar me que já estava no país de origem (Portugal). Hoje seria o último dia para entregar a encomenda. Agradeço que me esclareçam no sentido de perceber onde está realmente a minha encomenda e quanto tempo mais vai demorar. Obrigada
Uzo
Mar 08,2021Terrible service! My package is 2 weeks delayed before an important trip in 2 days. I have not received any updates for BOO0614GB00303181701
jean moulod
Mar 08,2021Colis non reçu ! pire service de livraison du monde ! Aucun service client ! Aucune réponssse à mes mail !!!
Chisom Chuba
Mar 07,2021I haven’t received my order!!!! They said delivery attempt failed, meanwhile no one contacted me. Now it’s saying delayed! Poor poor Service! Where is my package??? CLI4270GB93784222001
jmr
Mar 06,2021Hello, i’ m waiting an order: GER0140NL34022405601 On your tracking it didn’t moved from 5 days ! What’s Up? Thanks Ok i’ll contact them, ty fast answer , change my rating.
Christina Buchner
Mar 06,2021Mein Paket ist auch in der Niederlande hängen geblieben anstatt in Deutschland. Warte schon ewig aufs Paket.
Susy
Mar 06,2021I haven't received any information about my package. tracking number: CUR5360GB47254308401 Thank you.
Nicholas
Mar 06,2021#THR0530US57269046101 I have not been updated on my package since the 9th of February. It was estimated to be here the 24th, but I gave some leeway because of covid-19. - Thanks for answering quickly and the heads-up!
SG
Mar 05,2021I have sent an email about my package and I have yet to responded to. Tracking#: BOO0613GB00300125201
Marie Kachelmaier
Mar 05,2021# CUL9020GB83456292601 and # BEA5532GB00187686601 are both stuck in the netherlands since february 25th, the status never updated since "site scan" in venlo
cristina ramos
Mar 04,2021Tenho uma encomenda parada desde o dia 27 de Fevereiro, com o código site scan 217.A encomenda é TOP5797GB00046505001.
Matilde
Mar 04,2021My order hasn´t moved since February 25 from "Site Scan". It was sent on February 17 and was supposed to arrive until March 2. Nor LOOKFANTASTIC nor P2P have said anything yet. I have no clue where my order is and neither of them seems willing to provide any information/ don´t respond. I keep seeing lots of people with exactly the same complaints as myself towards P2P and LOOKFANTASTIC: the orders are stuck at some point, don´t arrive or they say that there was an attempt of delivery which everyone denies. I guess this is the only way I can get some answer from you. Update: They answer here but I guess it is for appearance purposes?? Cause they ask me to contact them by e-mail but I already sent two and I got no response.
Ludovic Gueguen
Mar 04,2021Bonjour, mon colis HUT2090GB68859128101 n'a pas bougé depuis le 27/02 et aucune nouvelle depuis. Pouvez-vous me dire à quelle date je peux l'espérer ? Cordialement
P2P, Dunton Distribution Centre, Christy Way, SS15 6TR, Basildon, GB
http://p2pmailing.co.uk
Sofia Castro
Mar 09,2021Primeiro a encomenda ficou adiada por erro na morada, depois mandaram um mail a dizer que a encomenda foi entregue, porém eu estive em casa todo o dia e não recebi encomenda absolutamente nenhuma do site LOOKFANTASTIC. Quero uma solução imediata para o meu problema.