Pinetree Car Superstore
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People from all over the UK choose Pinetree Car Superstore as their preferred choice for purchasing their used vehicle due to the exceptional value for money, unrivaled customer service and attention to detail.
Combining the best choice of used cars in Wales along with the philosophy of treating others as we would like to be treated ourselves, is the reason that vast numbers of people are now choosing Pinetree Car Superstore every month.
Appreciating the quality of the cars we offer and the excellent long term customer support we provide has seen an ever increasing number of customers return to buy a second, third or fourth car from us, as well as recommending Pinetree Car Superstore to their friends and family.
Reviews 613
Richard Falla Romero
Feb 26,2022Brilliant customer service, very happy!
Dan
Feb 26,2022Mo at Pinetree Car SuperStore was fantastic, he was constantly trying to do his upmost to find the perfect car for me at a price that I could afford. His determination allowed me to leave with a car that was perfect for me and my family! Would recommend them To anyone looking for a decent, reasonably priced second hand car 😄
Ashley P
Feb 19,2022Mo is the sales rep that helped me from start to finish and I could not have asked for a smoother and pleasant experience. Any questions I was unsure of was explained to me clearly so I knew what I was buying into! I was treated as a valued customer and felt reassured about my new car purchase. Would highly recommend Pinetree to anyone who has doubts about buying a vehicle, extremely professional and helpful.
Rhiannon
Feb 17,2022Thank you to Lewis and to Pinetree for the quick and easy purchase of my new car. Quick and easy process and everything was explained.
Jack Dummett
Feb 16,2022Amazing customer service from this car dealership. The staff and management go out of their way to help you and your needs, especially the Bridgend branch manager Mohammed, quick and speedy service, always willing to help and go the extra mile no matter the time of day. 110% would go there again! The different varieties of car that are available here will suit everyone and their individual needs and wants!
Aaron Williams
Feb 13,2022Bought a car coming upto a year this week and I must say, what a pleasure it's been just ticked over 60k (bought it on 49k) been serviced twice and not a single issue has arisen. Highly recommend pinetree and one of the best hassle free salesman I've met Mo Qasim! So good to the point he helped my cousin out in her new purchase just yesterday. Well done pinetree and a personal thank you to Mo!
Ben Richards
Feb 13,2022Really happy with the way everything was handled today with our purchase. Lewis couldn’t have done anymore he was really helpful. Made everything so easy and would definitely buy from there again.
mark thomas
Feb 09,2022Excellent service all the way . Very friendly and informative
gregory lancaster
Feb 09,2022Excellent sales manager, with no sleezy persona which is rare in car sales, very helpful with understanding a budget of a customer and with a good follow up protocol
Reagan
Feb 08,2022Just purchased my second car from pinetree in Tonypandy. Lewis was an absolutley brilliant. Made the whole process smooth and easy while making sure I received the best service along with the best deal. Was always on hand if I had any quiestions too. Absolute top man. 100% recommend pinetree and recommend Lewis too. Credit to the company
Kayleigh
Feb 08,2022The service we received while buying our new car from Lewis was amazing. Everything was explained to us in detail and any questions we had were answered promptly. We couldn’t have been happier with how the experience went! Thank you
Eva
Feb 05,2022Just bought a car from the Bridgend site. Mo Qasim was brilliant; friendly very helpful and the whole process was very smooth. The really great part was there was no sales pitch just let us draw our own thoughts and conclusion. I would definitely consider Pinetree again in the future. Eva....Barry VOG
Kelly
Feb 04,2022Amazing experience and customer service. I recently visited the Tonypandy branch to look around at some cars, was greeted with amazing customer service from the very start, very patient also as I looked at a lot of different cars. I bought an amazing car, and was able to pick it up within 3 days - would of been sooner if I didn't need to do some other things with my car first. I've had an amazing experience with Rhyanne, she's always there to help whenever I've called and any questions that I had were answered straight away with as much detail as I needed. I would most definitely recommend pinetree cars Tonypandy, I have now bought 2 cars from pinetree cars and I have never had a problem.
Caitlin
Feb 04,2022I’ve bought 4 cars from Pinetree and sold 3 of them back. Amazing service. Very smooth process. Hassle free. Kind and friendly staff. I’ve never had a problem with Pinetree. If I had a problem I know Pinetree would deal with it no problem.
MISS AIMEE BOWEN
Feb 04,2022Bought my car end of last year. Not entirely sure what I was doing but the representative who dealt with me, Rhyanne was amazing. She explained everything in detail. Any questions I had she answered in detail. My car is still perfect and going strong. There was lots of choice available within my budget and they found my perfect car.
Elizabeth Garner
Feb 04,2022If you’re thinking of skimming over the negative comments and focussing on the positives PLEASE DON’T. I’m sure they are being written by affiliates of the garage. This garage is an absolute shambles. Bought a car in good faith through car Finance 24/7 who were just as poor in their customer service. Perfect partnership if you ask me… both dreadful companies to deal with. We live in Wigan and the car was in South Wales. We arranged to collect and stay overnight, paid for a hotel as we were promised it would be ready. The car was not ready by the promised day but Connor did not even bother to phone us knowing we were travelling such a long way, hotel money therefore lost. The garage had the money for the car for TWO WEEKS and continued to fail to call us with updates. To be perfectly honest we began to wonder whether car actually existed. Connor continually lied and gave excuses. The worst sales person I have ever dealt with for anything I have bought. Excuses like he was too busy, family problems, day off, was not at the garage, forgot to ring, couldn’t find the car to send a wattsapp video was the best one…. The list goes on and on. The end to the two weeks of excuses was that the car had been irreparably damaged and that they couldn’t sell it to us… absolute joke! If you decide to buy from this garage then make sure it is not through Connor. Save yourself the tears, frustration and worry of actually where your money has gone. EDIT: Thank you for your reply. We did bring all issues to the attention to management at Pine Tree but were passed back to Connor each time to be dealt with. We weren’t aware of any complaints procedure or informed of this by either Connor, management, replies to our emails or Car Finance 24/7. Perhaps this could be looked at on your part too.
Anthony Smith
Feb 04,2022Ended up traveling 345 miles to collect a car that wasn't ready after communicating with a staff member that id be there on the tuesday, the staff text messaged another customer to tell them that (my) car wasnt going to be ready untill the 2 days later on the thursday. So i drove 345 miles for absolute nothing. Never been so upset and disgusted in my life, oh actually after driving home, the very next day i recieved another text saying the car i was buying had been condemned! Why on earth it was up for sale for customers to excite themselves to by there dream car when it hasn't had the relevant checks is a joke. Bad communication using text messaging after i called numerous times and just to be told there with customers all the time, i got a email back from the general manager to be told they done everything correct and thats the end of the matter. A full day wasted. A car i loved condemned and 1 whole day wasted and 700 miles on my new car plus extra insurance as i changed it over ready to drive home! Absolute nightmare! Would not recommend at all. Disappointed is a understatement.
Ben
Feb 01,2022Disgraceful company. My partner had a car with this company and have had nothing but problems the company will lie to you make out you have never contacted about the issue and deny all work I have every proof I need to prove this company are a disgrace they speak to customers like there nothing after you have purchased the car. A issue happend when the car was in warranty and they apparently fixed the issue now since the issue the car has driven 8000 miles apparently in two months that’s impossible but they won’t listen to a customer. Reports from numerous garages all confirm they did not resolve the issue as the exact same issue that was apparently fixed wasn’t. She had the car for around 1 year and has only actually worked for 4 months of that year. I expect gaynor will write back to this but yet will not agree to discuss and receive all the evidence proving they are at fault. And that’s because they don’t care about looking after customers and excepting they where wrong. But I’ll look forward to being able to provide every bit of evidence needed to prove there con artist who only care about the sales and not there aftercare.
Lucy Alchin
Jan 31,2022This company is absolutely disgraceful had a car from them 1 year ago, in the first week of having the car took it back due to the car judering and an engine management light they plugged the machine into the car and knovked it off telling us put more fuel in, (the car had over half a tank in) then when we was sentbon our way the car broke down comoletely woukdnt drive at all then was told its nothing to do with them even tho it was under warranty we left the vechile there and contacted our finiace company who helped us prove it was there problem! This is where the real con artist came out in this company after months of them apprently fixing the car we recieved the car, water leaking and looking untouched(apprently its normal for water to leak) they made out tbey rebuilt the whole engine and sorted a compresion issue, 2 months after having the car back the car brome down with the exact same issue. Where the guy tried to make out it was a timing chain problem and nothing to do with the poor work. We had an indepent surveyor come out to prove tgere was nothing wrong with the timing chain. We then took to a independent garage where there report proved tgat the compression issue that was apprently fixed by pinetree was not even touched they never fixed the issue and never admitted after two seperate companys proving they never corrected the issues in the first place. I have been mistreated and completely ripped of by this company i would never want anyone to go threw this there complete con artists and do not care about the after care of there dangerous cars they sell stay away from these conpanys and use smaller garages who actually look after you and sell you a safe car the worst conpany with the worst attitude towards customers. As for the ridiculous reply if you actually spoke to our finiace company you would see i went to trading standards and a professional garage and it was confirmed the apparent work you done your refering too was never done to the standard it should be done as the issues are still the same i understand you have to try make out your telling the truth but we have all the proof to show you and anyone else your complete liars and con artists
Mr Speakers Way, CF402PS, Tonypndy, GB
http://www.pinetreecarsuperstore.co.uk
Michele Jones
Mar 01,2022I Don't normally write reviews, but I certainly read them before making a purchase of any kind. Today I felt its important to point out that anyone wishing to purchase a car should not shop anywhere else. Unfortunately I come from a generation where a salesman's main purpose was to "Sell you A CAR" at any cost. financially or a wreck. Yes my husband have experienced them all to our cost. THANK YOU MO. I know... or at least 1000% certain with my purchase of my 2018 Peugeot 208 that it will be a lifetime sale for me. Mo you made sure that the car was the correct car for me. I never at any point felt pressure to purchase the car, but the package I received filled me with hope that ii have walked away (or Drove) with 100% peace of mind that I haven't bought from some back street cowboy. you made us feel like family. I will always ensure that my family will check with you first in purchasing their new cars in the future. Pinetree Cars must be proud to have you on board. I hope that when i need another car in a good few years that you will be there then MO. Thank you from the bottom of my heart. Oh Mo..... you make a mean hot chocolate.