Pinetree Car Superstore
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People from all over the UK choose Pinetree Car Superstore as their preferred choice for purchasing their used vehicle due to the exceptional value for money, unrivaled customer service and attention to detail.
Combining the best choice of used cars in Wales along with the philosophy of treating others as we would like to be treated ourselves, is the reason that vast numbers of people are now choosing Pinetree Car Superstore every month.
Appreciating the quality of the cars we offer and the excellent long term customer support we provide has seen an ever increasing number of customers return to buy a second, third or fourth car from us, as well as recommending Pinetree Car Superstore to their friends and family.
Reviews 613
Bogdan Sava
Jan 04,2022I’ve bought a car from them on 29.12 on 01.01 the pedal clutch gone + loads of faults, I won’t recommend to anyone to buy a car from them , worst place to buy a car .
Pooja Patel
Dec 29,2021I've had the best service at pine tree super store Caerphilly! Neil was an absalout dream and amazing banter. THANK YOU Neil for making my purchase so stress free! Neil and Mo were both very welcoming I will definitely be recommending!
Carl H.
Dec 20,2021My daughter bought a car from Pinetree superstore in Bridgend which on the whole looked a nice car. This is where this experience changed literally overnight. Within the first week the car had broken down and had various lights had appeared. When we called the garage in Bridgend we were fobbed off very quickly and told it was nothing to do with them and we would need to call the after sales team in Tonypandy. We called the aftersales service several times before they agreed to collect the car from the garage and have a look at the faults. We dropped the car back at the garage and heard nothing for days until my wife called to see what's happening. We were told that a part was needed and they would be in touch. Again days went by with no communication from Tonypandy aftersales dept. Finally we got through and we were told that parts will not be available any time soon and my daughter would not be getting her car back until the end of January. The issue was an airbag problem which in a car that we have only had it for a week is worrying. As for aftersales its none existent. My daughter is now left with out her newly acquired car and as parents we are very concerned that after only one week safety issues have identified with the car.
David Dixon
Dec 08,2021After a national "respected" dealer tried to rip me off for over £3k, then lied to cover it up, I found the car I wanted at Pinetree on Autotrader. One phone call later, and Mo was absolutely friendly, helpful, honest, and an absolute pleasure to do business with. Nothing was too much trouble, and he made me feel like I was his only priority that day. Definitely 5 stars for Mo: he's a much appreciated asset to Pinetree Car Superstore.
Rozzy
Nov 08,2021Purchased a car 8 months ago and within a month of having it, there was issues. The urea light came on and the engine line. I spoke to pine tree and they told me I would need to take it to a garage or fill up the ad blue, I purchased ad blue and the light went off. Within a week it came on again. It would go off and then come back on a few weeks later. Recently the lights came on again even though the tank was filled up and it stated only 700 miles left until it wouldn’t come back on. The timer keeps going down as I cannot afford £1,500 at a minimum to pay to fix the car even though this is a known issue with Citroen. Now in the last week the heaters have now stopped working. The amount of faults wrong with the car since purchasing is beyond and this isn’t the first car I’ve had, my precious cars have been older and lasted longer.
DocHolliday
Oct 30,2021I picked up my Audi A3 from Pinetree car superstore in Caerphilly today. I saw the car waiting as i drove up and it had been valeted professionally. I was led through to Neil who I'd spoken to over the phone, he was welcoming and friendly. I'd been to a couple of main dealers before this and was treated like i didn't matter because i wasn't there to buy a brand new top of the range model but not with Neil. At Pinetree i was given an opportunity to take a good look around the car, i wasn't rushed and when it came time to sign the paper work i was was told about different options that i may want to consider but it never felt like aggressive sales like other places I'd been too. The car is my dream car that I've wanted since it came out in 2015 it's in good order with everything topped up and ready to go there was even just under a half tank of fuel inside to get me on my way. Top quality service and a lovely car would happily recommend Pinetree car superstore and Niel. 5 star service!
Wise owl
Oct 04,2021I was extremely impressed by the service I had at the Bridgend branch from start to finish. I was made to feel like a valued customer as soon as I called inquiring about a vehicle for my young son. While it is too early to comment on the vehicle it was immaculately clean and I took comfort in knowing background checks for outstanding finance etc had been carried out. I feel the price we paid was an extremely fair one for the immaculate vehicle we then went on to purchase. Chris, our salesman in Bridgend was patient and very helpful and I loved the fact there was no heavy sales patter at any point. Every question about the vehicle was answered to our satisfaction and Chris was professional and very pleasant throughout. I cannot recommend this family firm enough. A most pleasant experience from start to finish. Very pleased with the vehicle we purchased. Would definitely recommend this no pressure, no bull**** firm. A most pleasant and welcome car buying experience. Well done guys, keep up the good work.
Sandie S
Sep 15,2021Neil at Caerphilly was so helpful and knowledgable. We went back and fore the car sales a few times before deciding on our car and there was no pressure at any point. Neil made the whole process of buying quick and easy and we drove away in an hour. We are so happy with our new car! Thanks Neil for everything. I can't recommend you highly enough.
Maddi Sheppard
Jul 27,2021I purchased a car here a few weeks ago and am extremely pleased with the whole experience. The salesman was very knowledgeable about the vehicles we enquired about and was extremely helpful and patient in aiding my decision making. A very relaxed environment without any pressure. I would definitely recommend to others, very happy with my purchase.
Mr Bluebird
Jul 18,2021From start to finish we had great customer service. Owen was absolutely brilliant and very helpful in purchasing our Jeep renegade. I would highly recommend pinetree too anyone looking for a new car. Thanks again Owen
Jason Lewis
Jul 16,2021I received excellent service while purchasing my car and Mo was absolutely brilliant, couldn’t do enough for you
Tim Howells
Jul 16,2021First time dealing with pinetree fantastic service from mo at Caerphilly.No pushy salesmen following you around the forecourt left alone to view vehicle of your choice Aftersales fantastic phone yesterday with aircon problem appointment for today problem solved thank you to all the staff at pinetree for the whole experience enjoyable will not hesitate to recommend you
Rob T
Jul 16,2021Dealt with by Muhammed at the Caerphilly branch. Great guy, profesional and helpful. Great all round service.
Mr Moore
Jul 16,2021Just purchased a Zafira from Neil at Caerphilly and couldn't be happier. I did get (in my opinion) a good deal but more impressive was the customer service. A seem less process from viewing, to purchase, including a part exchange and then collection. Very happy and highly recommended
Gareth Harvey
Jul 04,2021Bought a car yesterday at the Caerphilly branch. Excellent service. Neil was Very helpful and friendly , nd couldn't do enough to help us, without being pushy like I've experienced at other 2nd hand dealerships. Will definitely go back and recommend to friends and family. First class...
Chris
Jun 19,2021We bought a car in the tonypandy store and we had brilliant service by Steve. Helped us with everything.
Martin Ferraro
Jun 18,2021Great people and Im very happy with my car
Holly Harrison
Jun 10,2021Needed a car quite urgently due to few months of vehicle issues and we had already bought 2 cars from here in the family. We looked online and nothing really jumped out at us but because we wanted buy from a reputable dealer we thought we'd pop in. Gavin approached us and asked us what we were looking for, we said we needed something within budget, ideally diesel and family appropriate along with being a work horse. He told us to have a wander round while he had a look what was in stock and see if we could see anything ourselves. Gavin then approached us 5 minutes later and explained the options we had and took us into the office to have a look. After looking at a few on the website he took us outside to show us them in person and have a chat and look around. We decided to test drive a 15 plate polo which had pretty much everything we wanted and was in price range. After about an hour and a bit of being there we placed our deposit down on the vehicle and signed the paper work agreeing a date we would return for the car. Super simple and easy, on collection we dealt with a gentleman called Alex, who was also highly professional and dealt with everything in a swift manner. Touch wood have had the car a week now and it is great! super smart and tidy car for all our needs and as normal would definitely return for another car!
Alan
May 11,2021Absolutely shocking service . Purchased a Hyundai Tucson back In March . Every week since they have had it back for problems that was never resolved properly . Sent to Hyundai due to stop start not working and a recall where I was informed the air filter is completely clogged and diesel filter haven’t been replaced since 2018 . After care has been shocking with the way I have also been spoken to and told I didn’t have to go to the Hyundai garage and could have gone to any rac approved garage , when told there after service was shocking he took no interest at all Edit -Hi I must inform you that the car has come back for valeting , scratches removed and service due to the light coming on . Also there was a whole in the seat that was then fixed with a gentleman coming to my home to do it . So it has been back numerous times also they are the place that sent me to Hyundai due to stop start not working Also from the phone call today I can inform you I ring to state that it had been taken to Hyundai due to the stop start and for part under warranty, where they informed me that the air filter and diesel filter needed changing I only called to see if this was meant to be done . Hyundai also informed me that Pintree themselves should have pick up that the steering rack was faulty I can give give dates of which the vehicle came back to yourselves
Mr Speakers Way, CF402PS, Tonypndy, GB
http://www.pinetreecarsuperstore.co.uk
Glenn Jones
Jan 24,2022Went to look at a 19 plate Renault Captur car seemed ok so asked to take it for a test drive which was roughly 1 mile on the bypass flat as there was no fuel in it, asked to arrange another time and with a gallon in it wasnt interested as they may lose a sale if away from the car lot? YOU ALREADY HAVE Looking elsewhere