Pinetree Car Superstore

4.5 (613 Reviews)

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People from all over the UK choose Pinetree Car Superstore as their preferred choice for purchasing their used vehicle due to the exceptional value for money, unrivaled customer service and attention to detail.

Combining the best choice of used cars in Wales along with the philosophy of treating others as we would like to be treated ourselves, is the reason that vast numbers of people are now choosing Pinetree Car Superstore every month.

Appreciating the quality of the cars we offer and the excellent long term customer support we provide has seen an ever increasing number of customers return to buy a second, third or fourth car from us, as well as recommending Pinetree Car Superstore to their friends and family.

Reviews 613

4.5

Out of 5.0

Mr Toy

Nov 12,2020

Owain was very helpful in helping us look for a car for my son. Plenty of choice and good quality cars competitively priced. Cars are not always an exact science but we are more than happy with our purchase and would definitely recommend and return. Five Star Service 👍🏼😎⭐️⭐️⭐️⭐️⭐️

Rhian Williams

Nov 10,2020

Alex at Pinetree was really helpful from start to finish. I needed to make use of the aftercare service and it went very smoothly and everything was sorted easily. Thank you!

Kevin Roberts

Nov 10,2020

Bought myself an insignia from Alex in the Tonypandy branch and the service was top notch, never felt pressured and Alex could not be more helpful. After buying from other dealers this is where I felt most valued. Great car and one very happy customer. Will be coming here for my next car

Arran finlayson

Oct 14,2020

Me and my partner bought the Leon FR from the Nantgarw branch, service was outstanding, no pressure on us what so ever and made it feel very natural picking a car, Toby, Neil and Lewis were brilliant, from us picking the Leon, discussing payments and even the day we picked the car up. Make a great team and 100% recommend!

Mr Lewis

Oct 08,2020

I have bought a car for the first time in ten years and was nervous about the process. My fears were forgotten when meeting Neil at their Nantgarw showroom. He was very helpful, answered all my questions fully and explained each step of purchasing the car I wanted to buy. I would have no problem recommending anyone to visit this site and dealing with Neil.

olivia provis - lewis

Sep 11,2020

NEEDS TO BE CLOSED DOWN. I wouldn’t even Rate this 1*. Absolutely disgusting how this garage is still open! I bought a car in May 2019. I wasn’t allowed to test drive the car myself. Soon as I bought it and drove home I noticed lots of things didn’t sound right. After taking it back and complaining for them to fix it. Little did they know I have a black box and a tracker which tells me when the engine is turned on and off and any trips. The car didn’t move. And they told me it was ‘fixed’ I then brought them up on this and they had it back again, I had another RUBBISH curtesy car. This time they did drive somewhere but again the noise and issue was still there. I waited another month for it to be seen to again to Eventually be told there is nothing wrong. I was fed up so I went to 2 local garages to be told this was a major job and the engine had to be taken out! When I went back to pine tree they told me my warranty had run out. They knew all along this is why they made me wait so long for a appointment and keep my car for so long. My parking system has never worked since I have bought the car. When I press for my windows to go up, they do the opposite and sometimes don’t even close.. bare in mind it’s a 2015 plate car with 25k miles when bought. Also my car key is faulty and doesn’t work properly and they told me that they won’t replace it as it does the job. I am so disappointed I am stuck with this car for 4 whole years. I feel mugged off. It is a horrible feeling. NEVER EVER EVER VISIT THIS GARAGE. DONT MAKE THE MISTAKE I DID !!!!!!!!!!

Gill Best

Aug 08,2020

Bought a car from pinetree cars the biggest mistake of my life, I bought a heap of junk, will never buy from them again or recommend them to anyone

Luke

Aug 02,2020

Bought a golf in March of this year. Advertised £9999 on forecourt and £9200 online. Be aware they rip you off for an extra £150 as an admin charge The car itself has developed so many faults 1. Missing Jack (I’ve emailed them constantly about this and they’ve still not sent me one) 2. Creaking/knocking suspension when they investigated it they couldn’t find the cause but won’t pay for me to have it looked at a VW garage. 3. Window Switch Broke 4. Corroded hubs behind brake rotors 5. No Sat Nav Card despite being advertised as having sat nav. 6. Picked the car up completely empty on fuel. They refused to refill the car or even give me some money off as they knew I’d have to go to the nearest garage instantly. Dodgy Company that sell Dodgy Cars When owning your first car it is supposed to feel special and help you fall in love with driving. I have a passion for cars and motorsport but when I drive this car I’m filled with doubt as I’m waiting for the next issue.

Aaron Brown

Jul 15,2020

catalogue of issues with The Honda civic, from not having a washer cap, ac not working and breakpads need replacing. They do not keep photos of the cars they sold to prove other defects. constant calls and messages - you can get a better car and service else where, please do your research before buying from pinetree

S Griffiths

Jun 25,2020

I recently bought a car from the Tonypandy store. We had excellent service and advice from Steve who didn't pressure us, but helped us make the correct purchase. Hope the car is as excellent as the service we were given. Thank you Steve

Jeff S Wales

Jun 18,2020

Viwed a Ford KA advertised on the web at £2999. Arranged a test drive the following day vehicle on the forecourt marked up at £2999. My daughter liked the car and we placed a £100 deposit. The following day after a number of phone calls trying to speak to the salesman we made an offer on the car as we'd decided not to do a part ex. We were then told the total cost of the car was £3149 as there was a £150 admin charge as stated on their website. I've searched and searched for this and there's no mention of it. Thankfully we decided to go elsewhere and had a cracking deal at Steve Rowlands carsales in Ferndale.

Charlie A

May 20,2020

Bought a car years ago from Pinetreecar in Bridgend and all I can remember is that the experience was awful! The car I bought didn’t have a parcel shelf and the mirror above the passenger seat was broken. I was told that both issues would be fixed before picking the car up but when I went to get the car I was told that the items were on back order. Took the car that day and chased about the items but never got a clear response. Every time I called someone different would deal with the issue so there wasn’t even consistency in who I was talking to! The issues never got resolved and I eventually had to except it since the car was mine but I’ll never buy another car from them!

Matthew Oconnelljohn

Mar 23,2020

Within 1 month of buying the car (in full, April 2019) from the Tonypandy branch the sensor on the accelerator went. Then at the end of January the Turbo went. Designated garage I was towed to said it would take at least two weeks before it would be looked at and then due to the problem they basically stated they wouldn’t bother touching it. I had the car towed to my usual garage and after a mighty fight with the RAC (which I paid a years cover) they finally decided to cover the cost. The new turbo was fitted then the gasket went and now something else has gone on it. I have been without a car for nearly two months.

horrdo14

Mar 15,2020

Our Advisor Rob and Steve where realy helpfull, they helped us seting up the best price and warranty, I can only recommend them.

Jaclyn Parry

Mar 12,2020

Went to Tonypandy to look at cars I had viewed online. Was greeted by Kevin and he couldn't have been more helpful. Pointed out some scratches on bonnet and had them dealt with by the time of picking car up. Only negative is that the car was on empty when driving away. Maybe you could think about putting a quarter tank for new owners!

Danielle Thomas

Mar 11,2020

Great service from the two Steve’s in tonypandy branch! Couldn’t be more helpful and I am so happy with my new car! Can not recommend enough!

allun gregory

Mar 06,2020

Went to the Cardiff branch on Wednesday looking for a first car for my daughter but the salesman was about as helpful as a chocolate tea cup ,contacted Pinetree by email on Thursday night to find out if I could get discount for cash and no part ex and told someone would contact me on Friday morning waited till lunchtime still no call , phoned Cardiff branch to ask the same question and told no that's it . It's a shame really that poor customer service can spoil any buying experience .

Lynda Muir

Mar 06,2020

Excellent service and above. Friendly and helpful

Jasmine Palmer

Mar 04,2020

Went out Saturday to get Yorkshire Tea Bags, I hadn't planned on coming home with a new Car. Steve, and to be fair, the whole team were superb, Polite and Curtis and very accommodating and helpful. I have been considering a new car for some time. I happened to be passing and dropped in more out of curiosity. I was greeted by Steve, he treated me impeccably and considering I'm disabled, he made every effort to accommodate my needs. He offered to bring the cars to me as opposed to me having to wander around the site due to its size and quantity of vehicles to on show. There are a few small changes I would make to the wonderful facility they have that would provide a more inclusive experience for disabled people, for example, a better ram arrangement into the buildings but overall a great set up. I would be willing to advise, what minor changes are needed and the finer points of assisting People with the Purple Pound. The moral of the story if you want a good car with a great service go to Pinetree Car Sales, but be careful if you need Yorkshire Tea.

'Tom Russell

Feb 29,2020

We bought a car there last week. I have taken the car for it first valet (as it wasn’t as clean I thought it would of been) only to find that when removing the mat there is a massive hole in the drivers side(footwell) that was covered when buying the car with paper , we have gone there today to show the problem the attitude and after care from the two men who were sat in the office was absolutely disgusting rob (one of the sales men) then said if the valeting team or one of us had seen this hole all we would of done is super glued the mat to the carpet they then went on to offer us mats to cover this hole instead of fixing this issue