We are Places for People, the UK's leading Social Enterprise. We change lives by creating and supporting thriving Communities. Our business consists of complementary companies that are market leaders in homes and Communities, regeneration and development, investment management, property management and leisure. We own or manage more than 245,000 properties that are the homes to around 500,000 Customers right across the UK. We operate 100 leisure facilities that support the health and Wellbeing of our Customers with an average of 1.9m visits a month. Using the power of partnership and working collaboratively, almost 11,600 Colleagues in more than 20 specialist companies create Communities and provide People with opportunities and choice in a way that few organisations can match. What sets us apart from other organisations, is that beyond providing housing or leisure opportunities, we have a genuine commitment to improving people’s lives and Communities as a whole. Through our social impact work, we use our precious resources to make a real and lasting difference through schemes that offer support with employment, health and Wellbeing, finances, homelessness prevention and more. In 2022, our social impact work delivered £272 million in wellbeing value to Communities and £300 million in 2023.
Always ready to help.
Very efficient very polite
Sub standard living conditions, litter, graffti, flytipping, anti social behaviour not inforced Disregard for their own policies causing mental stress for other residents Charging for services not completed
Helpful friendly quick
Excellent. Very understanding at all stages of contact. From booking repairs to social issues. Very happy to be with them as a tenant
When I need repairs seen to they are often done fairly quick. Emergency calls are dealt with very efficiently too. My last housing officer (Catriona Fraser) was the best person I have ever dealt with in housing in over 20 plus years and this includes 2 other council areas.Sadly she has retired and will be missed. I've yet to hear anything from my new officer. The windows and kitchen are extremely outdated but no one seems bothered much just now! I pay my rent on time and I think this should earn me priority status,something I think you should consider for good tenants??? What about a weekly/monthly cash draw too.Or even just rewards to appreciate good tenants?? I've been with you for over 10 years and hope you want to keep me content by making things better. Hope this email will assist you.
I’m impressed at the way the gardens are maintained however the car park/road on the site badly need repairing. My front door which I think is very old needs replacing as in keeping with the neighbours. Depending how the wind blows when it’s raining it appears to be seeping in and lifting wallpaper. It smells on opening my front door to smell on wet paper on entering the flat.
Very helpful staff a pleasure to speak to and most of the time get things done thank you
Places for people are the best landlords I've ever had so caring about all their tenants if you need anything doing to your property they are out straight away
Nothing much
Nobody seems to listen to my concerns
Helped with my transition to Universal Credit
Some things still need addressing such as phoning customer relations the instructions can hardly be heard, this isn't good after all not all elderly people have good hearing and after trying to hear the instructions it is sometimes easier to give up. This has also been remarked on by other residents.
lack of communication
The men were very friendly and helpful did a really good job and cleaned up after hhemselves
Improve it's attitude and customer services.
Don't do repairs when asked. Bn a yr since my last request
Very good service from Matthew fitted 4 new heaters and took all the rubbish and cleaned up afterwards too and showed us how to use the heaters
Your question is ambiguous.
Lyn M
Oct 17,2024Places For People attended our property to repair our celing light fitting. Turned out it needed replacing. The operatives did the job smoothly and efficiently, and were very polite.