We are Places for People, the UK's leading Social Enterprise. We change lives by creating and supporting thriving Communities. Our business consists of complementary companies that are market leaders in homes and Communities, regeneration and development, investment management, property management and leisure. We own or manage more than 245,000 properties that are the homes to around 500,000 Customers right across the UK. We operate 100 leisure facilities that support the health and Wellbeing of our Customers with an average of 1.9m visits a month. Using the power of partnership and working collaboratively, almost 11,600 Colleagues in more than 20 specialist companies create Communities and provide People with opportunities and choice in a way that few organisations can match. What sets us apart from other organisations, is that beyond providing housing or leisure opportunities, we have a genuine commitment to improving people’s lives and Communities as a whole. Through our social impact work, we use our precious resources to make a real and lasting difference through schemes that offer support with employment, health and Wellbeing, finances, homelessness prevention and more. In 2022, our social impact work delivered £272 million in wellbeing value to Communities and £300 million in 2023.
Got new balcony windows put in in July, and the workman that put them in was lovely and friendly, it took him most of the day and he never took a lunch break just carried on, great, but, it had taken me 7 months of phone calls and complaints to get them done, this is not good during winter time, places for people seem to be good at taking your rent or lease money, but don't give anything back unless you fight for it, not good for a housing association
they can improve by telling the truth and sending qualified workman do do a job not the cowboys they are sending now pennywise and pound foolish is the old saying and its true here for pfp
Workmen being sent to carry out certain planned jobs/repairs but unskilled, twice in the last month signed out sick at last minute and unwilling to carry out the work needed. This problem has been long long term (from 2013). There have been workmen this year who were very good and jobs completed properly, willingly and on time , so hoping this good standard can be maintained.
easy to contact length of time to be seen
WHEN MY LATE WIFE MOVED HERE IN 1988 IT WAS RUN BETTER.NOW NOT SO MUCH AT ALL.SAD REALLY .
Always gives a date then repair will be done.The man who came to my broken radiator was lovely and friendly he explained why it wasn't working and arranged a date straight away when can come and install new radiator 23rd October
Rent is very high, pay a service charge and don’t have any services for it. They don’t complete repairs booked, they ignore them or delay them. Still waiting for the damp and mould to be rectified 5 years after first reporting it!
This company is incompetent beyond belief. Made a complaint.It was closed without any action.Made a complaint about the complaint.Investigated.I Refused to accept outcome as investigation was incomplete.Complaint raised to level 2.Investigation was completed.Received outcome of level 2 and documents to complete for compensation.Documents do not say how or where it should be submitted.Return the completed document to the investigator/sender and ask if I need to send paper copy?then hear nothing……no response to my question and no payment received.I phone to ask if the person could respond …I hear nothing. MY COMPLAINT WAS ABOUT COMMUNICATION!!!
Places for People could try to improve on their customer service, how they communicate certain information to their tenants. I am really not a fan of Places for People.
Hello, the only thing I can say about you is, according to my experience, you always had and still have the best service in any situation, I thank you for your humanitarian service and behavior. Kind regards⚘️
They look after their tenants exceptionally well. Their houses are well maintained and there workmen very professional.
I reported a repair that was needed on the 25/8/2024 but heard nothing for over 4 weeks. I then contacted yourselves via email and after that got an appointment all in all it took nearly six weeks to fix.
The waiting time sometimes is too long But people are kind
my recent experience was a complaint, regarding work carried out by a contractor employed by p4p. I was told at the end of the conversation that i would be contacted by the contractor, but i was not. I was also told i would be contacted by the department that look after the housing stock, but once again, no contact. P4P don't do anything unless you escalate it to a complaint, where they have no choice but to do something.
Struggled to find a number to ring and couldn’t go online. Once the job was booked it was carried out very well and I didn’t need to be there. The person who did the job even connected the broken guttering successfully to the neighbouring guttering
Repairs take to long to be done nobody listen to you
No customer participation, more like customer obstruction to reduce workload. Consultations carried out after decision is made to change. Information not being provided to residents. Complaints procedure appears biased and based on incorrect facts. PfP's own policies and Ombudsmans guidelines ignored.. Services being paid for in service charges not being carried out as required.
A few times I have been given an appointment. From different agencies. But they never tell me what it's for. I had to phone the agency regarding an appointment with engineer. But there was no information why . Need to explain why they are coming into property
Changing appointment time. 01/10/2024. I only had a short waiting time and was offered the option of a call back. The person I spoke to was helpful and found a slot which was more convenient for me.
Anne Kermode Hutchinson
Oct 02,2024Get there staff to appear when they are supposed to