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As one of the UK's leading suppliers to the lettings industry, we only deliver the highest quality tried and tested products and services.
Reviews 647
Goddards
Jul 11,2017We have found the system easy to use and the customer service is excellent.
Chris
Jul 10,2017Very passive aggressive employee answered my call. She was then very unhelpful throughout the call.
Charlotte Manor
Jul 10,2017We have used Rent4Sure for a few years now and have not had any issues with using them. We input the information online and it is very simple and easy to use and it has been improved over time too. Also if we have had any issues with an application then the staff are very helpful and quick to sort it out. The only thing that I would mention is that we do get calls from them fairly frequently as we do not actually use them very often (We are a student letting agency and we only do a credit search for our professional tenants which we do not get very often). This can be a little annoying as we end up repeating ourselves over and over again when we are asked why we have not used them for a while.
Mark C
Jul 03,2017A Simple Straightforward Referencing Service I have used Rent4Sure for around 2 years. Their system is simple to use; their communication with both the applicants and my office are excellent, and I would have no hesitation in recommending them.
dora matthews
Jul 03,2017Easy, fast and efficient service. excellent communication!
Chris N Yung
Jul 03,2017We have been using this company for a few years now and they provide a really good credit referencing service with competitive rates. They are also good at keeping us up to date if there are any legislative changes that may affect our standard credit check procedure. There is always someone on hand to help with any queries we may have.
Estelle
Jul 02,2017From a prospective tenants perspective, the service I received was very poor. The charge of £300 in total for referencing myself and my partner seems rather expensive, particularly as my partner is down as the sole rent-paying tenant due to my current work contact being part-time and zero-hours. I would be very surprised if processing my application took Rent4Sure even as much as an hour at their end, but it still cost £150. Surely it would be fairer to have a reduced fee when processing applications requiring significantly less time input, to reflect the reduced work time involved. The day after we completed our referencing forms and left them with the letting agent, I received an answer-phone message from Rent4Sure stating that I had neglected to fill in full employer details on the referencing form. I phoned back Rent4Sure and explained that the letting agent had advised me to leave those details off as my partner was listed as the sole rent-paying tenant. The man on the other end of the phone told me that there was nothing written on the application form to indicate this was the case. So, I asked if he would please get in touch with the letting agent to sort it out. He responded that "we do not usually do that". At that point I did wonder what was actually being done to constitute the £150 paid to Rent4Sure for my referencing. I then phoned the letting agent and she confirmed that she had clearly written these instructions on the front of our referencing forms. She also said that Rent4Sure probably should have contacted their letting agency directly about this matter, and she indicated that they had experienced similar issues with Rent4Sure errors whilst processing other, previous applications. The worst part of our story was the fact that Rent4Sure actually lied directly to us. After our reference applications had both been processed and approved, we both then received an email from Rent4Sure with the opening paragraph - We've got great news – as you've recently been referenced for (address of property), your letting agent, (name of agent) has instructed us to contact you over the next couple of days to discuss your requirements for Tenants Liability Insurance. At the bottom of this email the text reads - Alternatively, if you no longer require Tenants Liability Insurance, you may opt out. This clearly indicates that we are required to have this cover, in the statement 'if you no longer need'. However, we never actually needed this cover. This cover would have cost us an additional £79 (and an optional additional fee for contents insurance). We had been told nothing about needing to have this type of cover as part of our agreement for moving into the flat in question. When I contacted our letting agent to ask why we had not been told about this and if we did actually need to have this, in their response email they apologised and stated that they were not aware that such emails are being sent to applicants and that they certainly would not have authorised Rent4Sure to do this. They have logged a complaint with Rent4Sure. I will be contacting the local Trading Standards office to lodge my own complaint against Rent4Sure.
CJ Houzet
Jun 23,2017I am a prospective tenant, excellent landlord history, excellent employment. I am struggling with this company to finalise their checking. I am told that they cannot raise the CEO of a massive international Group on the phone to confirm my employment. I weep at this incredible stupidity and wonder why any estate agents even bother using them as I see many many complaints on various forums about their poor service.
Lisa Pearson
Jun 06,2017We have used this company for a couple of years now and have always had good service
GKallis
May 31,2017We are a student letting agency and have recently started using Rent4Sure to carry out credit checks on tenant guarantors- so far the process has been simple and efficient and we are highly satisfied. Staff are really friendly and helpful too!
Emma Trigg
May 05,2017We have used this company for a couple of years now and have always had good service
Lesley cornish
Apr 29,2017Since starting my own letting agency, I have used rent4sure for my referencing. They are always very responsive and acquire the information needed speedily, I had some tenants going through referencing and wasn't straightforward! but with the help of Robyn Harris and the team, it was completed. I wouldn't consider going elsewhere for my for this service, first class company and always there to help, plus who ever you speak to, the notes are always up dated so all the team know what stage any particular reference is at. Excellent service
Lorraine Woodward
Apr 27,2017We communicate with Rent 4 Sure on a daily basis. The team are diligent, friendly, helpful and professional. As an Agent we can be confident that we have complied and received the best outcome for each reference submitted.
Cos Eleftheriou
Apr 20,2017We have tried numerous credit reference agencies and to be honest Rent4sure is by far the best one we have come across hence why we have kept our business with them. They are straightforward and very easy to use. I would also like to add that the business manager assigned to our agency looks after us very well. regular updates and very efficient to respond to any emails or questions raised.
leah newbould
Apr 20,2017As a lettings agent rent4sure is a breath of fresh air, so easy to use and gives you a full comprehensive reference service which is what is needed to provide a piece of mind that you are providing your landlords with decent tenants that can be trusted.
Next Door Properties
Apr 20,2017We have been using Rent4Sure for several years now. Never had any issue with them whatsoever and we are very happy with the products and service they provide, especially their customer care! Would highly recommend these guys!
Abbie Smith
Apr 20,2017We have worked with Rent4Sure for a while now and they have always been really good at getting back to us. They have a quick turn around compared to other companies we have used in the past.
Andy Williams
Apr 19,2017I am a Lettings Agent and have been for 13 years, in my time of using various referencing companies I have always found Rent 4 Sure to be the most responsive, professional, reliable company to deal with. Their team are quick to respond and use common sense if required, which doesn't always happen with other referencing companies. With all of the references they have carried out for me, we have never encountered any issues, and I will continue to use and trust their services.
Elissia Heanue
Apr 19,2017We have worked as a company with Rent4Sure for some years now and found that they provide an extremely high standard of service and are always on hand to offer and advice or assistance that may be needed. I wouldn't hesitate to recommend Rent4Sure
Alan Graham
Jul 12,2017Fast, detailed service, delivering everything requested