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Affordable Kitchen, Home and Garden products only on Rinkit.com. Branded home decorations, crockery, furniture, glassware and more. Free shipping on orders over £50
Reviews 749
Consumer
Oct 12,2024Evri took delivery on a three day delivery and lost the package somehow. Rinkit picked up on this and emailed me to check if in fact I’d received the goods. I emailed back and said no. When using the Evri tracking number the website just said ups something has gone wrong. Rinkit immediately offered either my money back or would send the goods by premium delivery and I received the goods next day. Whilst this is not unusual service from Evri, Rinkit have been excellent.
Susan
Oct 12,2024I ordered some marble placements mats. Some of them got damaged. I was surprised how quickly they responded to my complaint. I received a replacement within 3 working days. Am totally impressed with their customer service 👏 👌
chrissy
Oct 12,2024A great company , my recent order was delayed and l was contacted to say there was a problem ,another parcel was sent out with 1 item missing which was quickly dispatched and arriving today . Customer service is brilliant,always been pleased with things l’ve ordered .
paul
Oct 12,2024Purchased 6 x 400ml Misket Craft Beer Glasses by LAV.. Excellent quality.. Well packed to avoid breakages.. Arrived quickly and safely courtesy of Evri.. Best price buying direct from Rinkit 🍺
tetedechien
Oct 12,2024Excellent prices and when I received some glasses and one was broken, their customer service were very helpful, the replacement arrived in just a couple days.
MF
Oct 11,2024We ordered through the Tescos marketplace but the item was unsuitable. We contacted Rinkit and raised a refund with Tescos marketplace but neither avenue got us the refund. Rinkit even said they’d refund without returning the item but never did. We’ve given up now. As elderly pensioners it’s not worth the effort or aggravation. We are unlikely to use either the Tesco marketplace or Rinkit for items again.
Jones-Charles
Oct 11,2024I have started to use this company regularly. They are quick with deliveries and prices are great. Products are lovely. Customer service is exceptional.
James Braxted
Oct 10,2024AVOID THIS DISASTER OF A 'COMPANY! Complete an utter incompetents. Bought 6 packs of glasses and added two packs of coasters to see what they were like. Coasters arrived, but no glasses...the main and top items on the invoice. On contacting them the service got even worse. A complete idiot on their email asking the same questions again and again, even though the questions were being answered every time. The coasters were a disgrace, broken, scratched and chipped. I don't know how many times I had to tell them this, but they seem unable to comprehend basic English. I have insisted on a refund, but even though it is just a couple of pounds, this too has proven to be too much for them to understand. Terrible quality products and run by morons. DO NOT EVEN THINK OF DEALING WITH THIS BUNCH OF AMATUER CHARLATANS !!!
crystal
Oct 09,2024Beautiful candles, And fast delivery thank you
Jodie White
Oct 09,2024I bought quite a lot of crystal glasses from Rinkit. Unfortunately, when they arrived, they were too 'heavy' in their design and the lips of the glasses were too thick. One champagne flute had already broken due to the really poor packaging, ie the cardboard boxes were incredibly flimsy for such items. I tried phoning them on their number and kept getting put on hold, followed by an automated system that says, "Nobody can take your call right now, goodbye" and then cut off. I sent their customer service department an email about returning the glasses as they weren't right and one had broken. They said that the return was at my expense and that they had to be returned in their original packaging and you have to have proof that you sent them by courier. The original packaging was really poor but I repacked them. The boxes were already sagging as there's not enough packaging to keep the internal boxes secured. I was sure something would get broken, so chose to insure them as didn't want to have to pay for damaged items due to poor packaging. Because of the weight and size of the boxes it cost me £22 to return them including the £7.50 insurance. How is this fair? How can you be expected to pay that much to return an item that doesn't suit your needs and then feeling obliged to pay insurance as their packaging is so rubbish. I wrote to them about it. Lauren, the lady at customer service was nice enough, but she's bound by this ridiculous system that is all geared towards the organisation and not the customer. Be mindful that if you purchase anything delicate or heavy, you will have to pay to send it back. There isn't a physical space to view these items to ascertain quality and suitability, so doing business with them will certainly put you out of pocket! Lots of options out there, choose other organisations that are more geared about positive customer experience and fair business practice. They were all about 'can't do' as opposed to 'can do'. These are the bullet points that I sent them about my experience. Since my interaction with this company, the focus has been all about what you ‘can’t do’ as opposed what you ‘can do’. For example: • I can’t return goods to a physical space, they have to be done via a courier or other type of postage service despite it being 1 mile down the road. • I can’t use other packaging to protect the packed items more securely and therefore need to pay insurance to increase confidence of safe arrival in fear of damage • I can’t see the goods displayed to ascertain quality, weight and suitability. I have to have them delivered and then am obliged due to your system to pay for their return if they aren’t suitable for whatever reason • I can’t send you footage of your poor packaging via a phone number as you don’t have one and the file is too big via email • I can’t get through to your telephone line as despite my 4 attempts (using 2 different phones), where you are routed via an automated system, put on hold and then the call is cut out after a recorded message that states, “no one can take your call right now, goodbye”. Just make another choice. You can get all they sell somewhere else!
Olajumoke Adigun
Oct 07,2024Love the experince! The cups are great! I mistakenly put the wrong address, I reached out to the sales team and they were kind enough to help me redirect it back to my own address. I really appreciate that effort. It means a lot.Thank you
Unhappy customer
Oct 07,2024They are very prompt in replying to queries and if there are any issues they resolve them immediately and satisfactorily.
Preston Jo
Oct 06,2024I ordered 9 Reed Diffusers via the Debenham Website. Evri messaged to say that my parcel was damaged beyond repair and to contact Debenhams. Debenhams said it would take them 14 days to sort. Needed the diffusers as gifts before then. Debenhams said tough luck. Katie at Rinkit (who fulfilled the order for Debenhams) said no problem we can see that Evri have reported the item as damaged in transit and she sent out replacements in 24hrs. Phew, relief! Such a wonderful experience! Now having found Rinkit I won't have to ever use Debenhams again. I'm so impressed with this no-nonsense approach, particularly at the weekend. Thank you so much Katie at Rinkit.
Sue Lepley
Oct 06,2024I had ordered two frames, which arrived after 3 days. Unfortunately the lass in one of the frames was smashed (despite what seemed adequate packaging). I contacted Rinkit! immediately via email. Katie responded in less than an hour, advising me a replacement was on its way. I was very impressed with this no-nonsense approach, particularly at the weekend. Thank you.
Mr B Green
Oct 05,2024I bought a pack if six coffee cups and saucers a few years ago, 2 red, 2 blue, 2 purple. The other day i chipped a saucer. I got on to Rinkit and they now only sell the colours as a set of 6. So to replace 1 saucer it will cost me the best part of £20. I asked if they had spares, which they must do but they said they didnt. So the moral of this story is never buy anything from Rinkit as you will not be able to buy matching replacements.
N Tuffin
Oct 05,2024Really great items. Very happy with my dinner set The customer services were very helpful. Mathilde responded promptly and resolved any issues quickly and satisfactorily. Very good company. Thank you
Helen Wright
Oct 04,2024Absolutely fantastic service. Placed an order for various slate items which were delivered the following day. Unfortunately one of the items was broken in transit. A quick email to rinkit and a replacement was received the very next day. I was really happy with the prices of my items too and of course the super fast delivery which was very reasonablly priced and is free if you spend over £40. I’d never heard of this company but somehow stumbled across them on the internet. I’m really happy I did and will definitely be using them again
Kim
Oct 04,2024Fabulous customer service. We had a slight issue with a parcel and it was sorted with a replacement sent out within 24hrs.
Dr Barbara Sharp
Oct 04,2024Ordered gardening tools because they looked like great value - and they are! Really good quality tools, practical and robust - I think they'll last for many years. A glitch with packaging in transit (before it reached me) meant an item was returned to the company. I had an immediate offer of a refund - and I hadn't even considered it late! Communication & customer service has been excellent.
Rinkit Ltd, Unit 8 Chalker Way, OX16 4XD, Banbury, GB
http://rinkit.com
Lisa-Jayne Cottam
Oct 13,2024Super impressed with this company! Everything arrived really quickly and was packaged well. All of the items were in perfect condition and the experience was great from start to finish. I would definitely recommend this company.