I completed the online form and the next day I received a call. The caller wasn't pushy and he was very informative. We rang again to book our requirements and again spoke with the same man Jamie Mcdonald, he booked everything for us. Very easy to set up and the price was good.
Daniel O helped me book my storage was really helpful and informative! Thank you
Professional service, really convenient and easily accessible - have branches across London! More importantly, Jamaica K was great - she knew the service and company inside out and explained what was needed. I felt super at ease and ended up utilising a storage space for 3 months!
Daniel O Was an absolute gem who explained the storage solutions and the great prices included. I was also informed I can attend the site so I can check the size storage i am looking for! Thank you ☺️
The person spoke to was very polite and informative and patient in finding a possible solution to my query.
.Good communication helpful and informative . Very good customer service.
Ally was very friendly and clear in her exchange.
The service is great, very easy process and fast!
I booked a 25 ft storage room with no experience using self storage services in the past. Giving Safestore a ring was very easy and I was set up hassle free. Special shout-out to my phone agent Anas Ali who explained everything very well (invaluable to me as a new customer) and was very polite and helpful, making the process painless and enjoyable.
James C and the team were extremely helpful, they were knowledgeable and nothing was too much for them to do, they helped me get another unit a couple doors from my current one, and answered questions about me wanting office space.
James “the store manager” and James “the sales consultant” were both super friendly and precessional. We rented the 75 square feet unit and the procedure was very simple and very fast. We were also price matched to local units. Very happy with the service this branch has provided. Would definitely recommend to friends and family.
The staff was attentive and polite.
The whole process was easy from start to finish. The staff were extremely helpful and explained everything . I was taken to the storage unit and shown where it was and where there was a trolley to help me move my stuff. I have a 25ft unit which is enough to store a studio flats worth of stuff in. Would definitely recommend.
Friendly staff and helpful advice and costs
Great staff, great service, highly recommend.
Danny dealt with my query very well and made me feel like a valued customer
Ironically I ended up not using Safestore Guildford but that's partly the reason I'm writing this review. They were keen to have the business, quick to respond to my enquiry, very competitive indeed on price and basically did everything correctly. We received the paperwork quickly and all was as discussed but at the 11th hour we very unexpectedly managed to sell a large quantity of the goods we planned to store and thus no longer required the unit. Luke, who we dealt with, was professional throughout the whole interaction, even taking the news of the cancellation very courteously. Will be calling them first on the next occasion we need to upgrade or change our storage facility.
Sam Gillies from Safest was great. He gave me clear, swift professional advice about my account and also helped me secure a great deal after 12 years using the company storage facility.
We have just popped into the Orpington branch to make an enquiry regarding office space hire and was served by Deji, whom was extremely helpful. No question was left unanswered, polite and friendly manner. Highly recommend.
Aashnan Khan
Mar 06,2024They were super helpful, especially Ally who was very friendly and helpful.