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Reviews 802
Maria Arnold
Mar 29,2025Amazing costumer service from Tegan yesterday she went above and beyond for us in our stressful situation! I want to thank you so much for your kindness we need more people like you in the world.
Caroline B
Mar 29,2025Daniel Olewnik offered quick answers to all the questions I had, and even had the answers to questions I hadn't thought of asking. His manner was compassionate, attentive, very personable showing his experience in Customer Service. I've had a pretty challenging few days, and I have to say that the conversation I had with him about storing my property actually lifted my mood! I didn't think that a phone contact about storing property could be uplifting - but there you go! There are just some thoroughly good and nice people around, and Daniel is one of them. Thank you, Daniel, and Safestore.
Elena Demetriou
Mar 28,2025Jade has been an absolute star and exceptional at her job, her knowledge is vast and she absolutely goes above and beyond to ensure the customers requests are met. I'm a long standing customer and definitely feel my belongings are secured and at affordable rate. I wouldn't consider moving elsewhere at this current time as I wouldn't want to replace the service received from Jade. She's definitely an asset.
Graham ward
Mar 28,2025Natasha was excellent Helped me with all my questions The whole process was so smooth
Amy
Mar 28,2025your customer service worker made me as a customer feel welcome.He was able to search all the stores in this area to find me the best deal for sorage space.
BJD
Mar 27,2025Great customer service from Jonathan and his team at Safestore, Warrington! Everyone friendly and helpful throughout my short stay with them. Very happy and will use them again. Thank you.
Manto Rojus
Mar 27,2025Had a terrible experience with Safestore. I originally had two storage units and decided to upgrade to a larger one. I was offered a great rate, booked it, hired movers, and turned up ready to go. When I arrived, I was told — without any apology — that the rate was a “system error” and I’d have to pay a much higher price. Movers had to go home, I lost money, and obviously didn’t proceed. I told them I’d go with another warehouse instead. A week later, after moving out, they still charged me for one unit — and were about to take money for the second — despite me giving reasonable notice. Luckily, I cancelled one direct debit in time. The other? I ended up losing £400–£500 with no refund. Their excuse? “We changed the terms.” But I only received one email (buried among their many marketing emails), so I wasn’t properly informed. No apology, no compromise — just a brick wall. In short: they can change terms whenever they want and hide the notice in a generic email. Zero accountability. Wouldn’t recommend.
J D
Mar 26,2025I spoke with Natasha ,who was friendly helpful and professional. She was clear about my options and was a great example of how to conduct customer service in a human way. I hope this feedback is passed on as I know it isnt always recognised. Thank you Natasha
Tara
Mar 25,2025I came in to collect some parcels very friendly and efficient service!
Ben H
Mar 25,2025Natasha was very clear, personable and helpful. Great introduction call.
Mrs Mary Constantinou
Mar 25,2025Fabulous. ……
Sam Ruan
Mar 25,2025In my honest opinion, do not do business with this company. I seriously question their integrity. When I first signed the contract for my unit, they clearly told me that if I gave them two weeks' notice, they would refund the unused portion of my rental period. That was a key factor in my decision to go with them. But at some point, without my consent, they changed the terms. Now, even if I give two weeks' notice, I’m still forced to pay for the full month. Their justification? The notice period in the contract supposedly gives them the right to modify terms whenever they want. I find this completely unfair and unethical. Changes like this should only apply to new customers, not to those who signed based on the original agreement. Once you've moved all your storage items in, it’s a massive hassle to switch providers—something they clearly count on. Had I know about this terms up front, I would never have chosen to use their service. This kind of bait-and-switch is not how a reputable business should operate. I highly recommend avoiding them altogether. I can see that I am not the only with this experience as others have also shared their frustration with this practice in bad faith.
Julia
Mar 25,2025NOT a good experience with Safestore unfortunately. Just beware of the stringent rules regarding notice. If the 14 day notice goes into the next invoice period you will be charged for the full month extra. I vacated the storage unit on March 13th and am having to pay up until April 25th, so 6 vacant weeks of not using the facility. TOTALLY INFLEXIBLE admin system - I'll be going to an independent storage company next time that care about getting repeat custom.
Hannah
Mar 23,2025DO NOT USE IF YOU ARE PLANNING LONG TERM USE. The one year discount seems glorious. We have been paying £203.74 a month inclusive of VAT and store protect for one year. I have just received a renewal quote for a second year at £325.74 a month (over a 50% increase because my “one year new customer discount has expired”) we are saving for a mortgage and have the contents of our one bedroom flat stored here hopefully to fill our house when we buy one. Although unlikely that we’ll be able to buy any time soon with scammers like this adding +£1400 a year to our quote, their new storage price quote is half the price of renting a flat. I can understand inflation and I can understand price increase but this is absolutely criminal and zero justification to amount it has increased by. I spoke with store workers over the phone who basically told me I either front the payment or move on to a different store “like you do with car insurance when your insurance won’t price match”. Yes sure, I’ll just take a days unpaid leave to lug our entire contents out to somewhere else. Please avoid at all costs.!!!!!!
Claire
Mar 23,2025The ladies at the Oldham store were absolutely amazing, super friendly, Zara and I apologise I can’t remember the other ladies name that was working Saturday morning 22nd March made me feel incredibly welcome, didn’t try to upsell just gave me what I needed, very personable approach, top service, easy process, great customer service would highly recommend
Louis King
Mar 23,2025Excellent service. Friendly staff. Didn’t try to oversell stuff. Even tried to recommend a smaller unit. So it’s not all about the money to these people. A+++
Brian Ehrlick
Mar 23,2025The customer service operative was most helpful in assisting me with current hire.
Bellagio Italy
Mar 21,2025I visited to make an enquiry and left having booked a storage unit! I met Aleah who was friendly and professional and provided detailed information about the units, costs, security and access. I had an excellent service
Georgia Crellin
Mar 21,2025Very informative and professional
Brittanic House, Stirling Way, WD6 2BT, BOREHAMWOOD, GB
https://www.safestore.co.uk
George L
Mar 30,2025Ali helped me throughout move in to move out. Very professional and informative also helped ne on the day i moved out. Massively appricated