Shore.co.uk

Hosted by David Simmons

4.0 (273 Reviews)

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Reviews 273

4.0

Out of 5.0

Jaimie

Jun 11,2019

Great customer service and quick delivery. Highly recommend.

David Totten

Jun 06,2019

Outstanding customer service. Wee hiccup with delivery however this was picked up immediately after I emailed and sorted quickly & to my total satisfaction. I have bookmarked shore.co.uk for future use ..... instead of ebay!

Michael Riches

May 22,2019

I ordered a wave sport scooter kayak and trolley just before 2pm and it arrived the following morning at 10.30am. It was packaged really well so it arrived in perfect condition, I did have some reservations when ordering about damage in transit but this was unfounded. Overall I received excellent service and i have no hesitation in recommending this company.

Paul

Apr 11,2019

Great customer service from Shore, l had a manufacture fault with my wetsuit within the guarantee, Shore made sure l had a replacement right away, thanks 👍

Mikke

Mar 31,2019

My order was send very quickly. Customerservice very helpfull! Nice store with lots of orihinal products! Hope i still can order in the future

Mark Neville

Dec 31,2018

Very unhelpful with regards to a expensive faulty rip curl jacket i received, unwilling to want to replace item stating every excuse from landfill etc to them being a small retailer. Avoid from buying here and buy from a reputable company with good customer service.

Janine Warner

Dec 27,2018

Excellent service and ensured everything was delivered in time for Christmas even though we ordered at the last minute. Excellent customer service and good communication regarding purchase.

Sarah Cook

Oct 26,2018

I ordered two items for next day (Saturday DPD) delivery. The items didn’t arrive. They immediately refunded the delivery charge and began trying to find my items that no longer showed on DPD tracking. Each time I emailed I had a fantastically quick, polite, engaging and helpful response. One item turned up 3 days later but was missing an item. Without doubt these were DPD errors but straight away a new item was dispatched next day delivery. Their customer service is faultless and a lot of companies could learn from them! Will undoubtedly use them again

Angel Christon

Sep 05,2018

I ordered a Dakine Garden 20L Backpack Kiki for school and I was really pleased with the delivery. I ordered it on Sunday evening and it came first thing on Tuesday morning just as I was told. The bag was a good price too as it was on sale and it's a good size that can hold plenty of items.

Clark fox

Aug 18,2018

I just got my first kayak from shore. A dagger katana 10.4 great helpful friendly service and much cheaper than anywhere else .many thanks Clark fox

James Offord

Aug 07,2018

We bought a Wave Sport Scooter kayak from Shore after shopping around on the net, and was won over by the free next day delivery. Such a large item, you really need to know when it is arriving! I placed an order Sunday evening, and 09:00 Tuesday (next working day) the shiney new Kayak turned up, well packaged and exactly as described. Overall the service was top notch, and would buy from Shore again. p.s I wanted to change the size of the paddle after the order was placed, and customer services was very happy to change the order before dispatch.

Andrew Hinchliff

Jul 10,2018

We found Shore on line, telephoned to check the Kayak was in stock and was reassured and told it would be booked immediately if done online which it was, next day was too quick so we arranged the day after and it was there as described on time. We are delighted with the Kayak and would recommend anyone to deal with Shore.

Rob Humper

Jun 16,2018

Brought shorts from them which had a real bad static issue. Embarrassing to wear tbh. They looked 5 years old after day 1. The quality is awful. Henry wasn’t interested at all in exchanging them saying it’s not with in their remit as they’d been worn once. Thing is until worn you’d have no idea. I’m very disappointed in the shore. Basically they’ve know just ignored me all week. So now I have a pair of shorts il not wear. I’ve tried washing them loads and tried all the tricks. Theyre unwearable and I’ve lost out. STEER WELL CLEAR! Also look at other reviews

Rob Troughton

Mar 28,2018

The site is laid out perfectly and loads quickly / Plenty of images of products when displayed individually / Ordering and check out is clear and simple / Delivery is quick and can be tracked ( all my orders I received within a week and I live in Greece ) Great Prices , huge selection and PayPal checkout . Customer Service is extremely helpful and the response is fast and informative. Overall my experience using Shore.co.uk has been faultless and I can easily say the best online site for clothing etc that I’ve ever used .

Dane Mehmedovic

Mar 19,2018

Excellent customer service, excellent quality clothing, always have a good sale on!

Richard Taylor

Dec 15,2017

I bought a number of t-shirts from Shore. After a few months of normal wear, two of the Quiksilver t-shirts developed faults in the stitching (rendering one of them unwearable). I contacted Shore for a refund and provided photos of the issues. However, they wouldn’t refund me because I’d had the t-shirts for more than 3 months. I tried to explain that I thought it was entirely reasonable to expect a quality brand item of clothing to last longer than 3 months, especially as I’ve been wearing other t-shirts (including Quiksilver) for years with any issues, but they still refused the refund.

mina bankova

Oct 20,2017

I bought my wetsuit from shore.co.uk. Buying a wetsuit online is always tricky, because most of the uk stores display the sizes according to the UK size chart, which is one size up the labeled US size, but there're exceptions. So even if you know the exact size of the model that you want, you always need to ask what size you need to pick when placing the order. My email to the support was answered within minutes and after I placed the order I got it shipped in 3 work days to Portugal with no additional shipping cost. Last year I had ordered a similar wetsuit form Surfdome, in their online store is clearly stated that every size is a UK size, I payed the express delivery, waited a summery of 10 days for the delivery to be shipped and the wetsuit was the size I picked but in the US sizing, so one size bigger. Communication with the support was supper slow as well. In comparison with the bad experience that I had with Surfdome, I appreciate Shore.co.uk service even more.

Diana&Tim

Sep 01,2017

I've used Shore a few times this year and the service has always been great. They have regular discount days for Roxy/Quiksilver/Rip Curl and other brands, which often have the best prices I can find on the interwebs, so for a tightwad like me, that's a huuuge plus. Yes, it would be better if they did free returns on everything like the bigger stores, but on the plus side, they're based in the UK. So at least you don't have to pay to ship your purchases back abroad (have encountered several surf and non-surf shops this year that are based overseas but sell through UK domains and it's really starting to annoy me - can you tell?!). But back to Shore - they have a lovely shop in the Witterings, which is worth a browse if you're down there. It's not too big or too small, is well-laid out and has friendly staff. I've also been to one of their SUP days and got a free goodie bag out of it, so that earned them some points. Only slight hiccup I've recently discovered is their interpretation of Roxy sizing (not really their fault - Roxy have a weird system that doesn't match the top and bottoms of standard EU/UK sizing), so make sure you check Roxy size charts before ordering. e.g., I ordered a UK 8 wetsuit jacket from Shore a little while ago, and they sent me a Roxy size 6, but I noticed it was a little loose (not enough to return it, thankfully) I then checked all measurements at Roxy-UK, and worked out that an R6 actually translates as more of a smallish UK10, and that a Roxy 4 is closer to a UK 8 (of course, the only way to really check this was by buying a shiny new wetsuit, haha!). Anyhoo... I would recommend Shore to everyone in spite of the sizing thing as their prices and service are so good. Five stars.

David McG

Jul 18,2017

I'd like to thank the team at Shore, and particularly Chris, for his the help in resolving an issue for me. I incorrectly ordered for Saturday delivery without checking the cut off times last week. The true test of a business is how they respond when things go wrong (even when it was of my own making).They responded quickly and efficiently to my request for a rearranged delivery to an alternative address and made a concession on the postage charge.The order is now safely with me in time for my holiday. Thanks to all concerned David

Ross Bottomley

May 15,2017

Bought 2 jackets for my wife's birthday, neither were a good fit so had to return. I had to pay £13 pound postage to cover insurance when I complained about this I was told tough you should have read the terms and conditions. I had to pay such an expensive postage to cover the insurance of the return. A real back water company with terrible customer service and idiots working for them. Go to Anns Cottage or Surfdome much better!!