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Reviews 273
Elliott Coe
May 05,2022Super fast delivery! Amazing service, highly recommended.
TS - Nottingham
May 04,2022Recently purchased a jacket from Shore and received excellent service. Had to exchange for a smaller size which was easy and painless whilst Shore customer service kept me informed of the progress which was extremely speedy - thanks Shore!!
Steve Cunningham
Apr 29,2022I have bought from Shore previously, and their customer care and speed of their responses and delivery is second to none. I ordered at 3pm in the afternoon and my order was delivered before 12 noon the following day, despite me living at the other end of the country. They are personable and responsive and I would highly recommend buying from them.
Alan
Apr 14,2022Fantastic service. I changed the delivery address for my Kayak at the last moment so it could arrive with us on our holidays and Shore were amazing at making sure the couriers were updated. New kayak is amazing and the family all love it.
Sadie Shaw
Apr 07,2022Very thin and poor quality Billabong hoodie, not very good value for money
Adam L
Mar 31,2022This company is why I still purchase items online ABSOLUTELY FANTASTIC!! Item exactly as described, price was the best online and the delivery was potentially the quickest I’ve had from an online purchase. Thank you sooooo much.
Vi
Mar 17,2022I had an issue with the order I placed as I made an error. Customer services replied immediately and helped me . Received parcel next day with all four sandals which are lovely . I’m so pleased
Dave purdy
Feb 22,2022Had a recent issue with a broken starboard paddle after light use only and just within 12 months of purchase. The guys at shore sorted it with starboard and replaced. I was really impressed with communication and after sale service. Well done and thanks.
Adam
Feb 16,2022Helpful and prompt advice via email on O'Neill wetsuit sizing. Product received day after ordering and is a good fit. Great service all round.
Alan Staples
Feb 11,2022Ordered a wetsuit from Shore, which, after a couple of uses developed a small issue. When I contacted Chris at Shore, they were first class with the customer service. A couple of photos to confirm the issue, item returned free of charge, and a replacement arrived this morning, all within 24 hours. Very impressive, and highly recommended. Thank you for a great service.
jonathan coffey
Feb 08,2022Great company to deal with. They sorted my exchange of a kayak with no issues and with great customer service and communication throughout. I would highly recommend them!
Christopher Cooper
Jan 21,2022Unfortunately the surfboard I ordered was dented in transit. Chris at Shore was great to deal with, he reassured me the damage was not too serious and offered a very reasonable discount too. As it happens I ended up spending the discount almost straight away with Shore, on a boardbag, which arrived quickly with no issues. Wouldn't have done so if the initial service wasn't so good.
Margaret O
Jan 13,2022I have tried to exchange a product that is too small but they do not have the larger size in stock. As a result of this I now have to pay to return the item as exchanges are free but returns are not. Just been told its not their fault that they don't have all of the sizes.......... guess it must be my fault then?????? Very rude. Awful customer services, I only used this company because of their free exchange policy which means absolutely nothing if they don't carry the stock.
Ed
Dec 12,2021This review is basically a shout out to Ross who helped me buy my latest sup board "Starboard Lite Tech 10.5" a few months back, he said it was a great board and yes I love it, so thank you. Shore team ever thought of adding a offering loyalty card scheme, although this might encourage me to spend even more! Keep up the good work!
rebecca gilmore
Nov 29,2021First time ordering from this company. Ordered t-shirts for my husband and sons for Christmas. Lovely selection, good quality and really good prices. Excellent service as I received them the next day! Can’t fault this company and would definitely use them again 👍.
Kernow den
Nov 24,2021Interesting to read in other reviews that I'm not the only person you've been dishonourable with on goods you've offered at a sale price. Going to small claims court was not a threat, it was a course of action Citizens Advice suggested I take after you didn't follow your own T&C's but instead just took my money. Yes you did refund me, but according to your T&C's you wouldn't take any money if you've made a "mistake"? I have subsequently purchased exactly the same old stock for a similar price which you originally "mistakenly" advertised it for. (and it has never retailed at £350+ even when it was released in 2019) I was naive in believing all my costs could be recovered if I made a claim but clearly you're not. Please note you chose to refund me, I didn't request it. I note your T&C's remain the same so that after people have committed to purchasing the goods and paid for them, at the sale price you've offered them at, you can contact them and insist they pay any price you choose before you're prepared to dispatch them. Sharp business practise. Look elsewhere online. Purchased advertised old stock at 50% off. Payment taken from my bank account. Subsequently contacted informing me that goods would not be dispatched until I paid full price -5%. Could have bought elsewhere for less. Cost and time of taking them to small claims court prohibitive and they know it. I'd give them -1 stars if I could for being dishonourable and wasting my time.
John
Oct 22,2021I'm a first time kayak buyer, contacted the team at Shore and have to say an absolute pleasure to deal with. They keep large stocks (even during these times of supply issues) – I ordered a kayak on the Thursday and it was delivered by 10am on the Friday! A lovely chap from Shore called Oli delivered it and carried it through to my back garden. Superb service and knowledge and will be my go-to for all future purchases. Thank you!
Richard Rogers
Oct 07,2021First time buyer of wetsuit. Found the info/videos on the Shore site very good and armed with this info intrepidly ordered what I gauged was the right size. The suit arrived promptly and I v-carefully unpacked it (worried it would need to go back). It fits brilliantly. Happy customer.
Debbie Smith
Oct 05,2021Wetsuit order - I ordered my winter wetsuit which with all the will in the world was not going to fit, I returned the package 'next day signed for' which was a Friday and received my refund on the following Monday, the only downside was it cost me £11 to return due to no returns label offered & the value of the item / proof of delivery however, the order itself was very quick and my refund was promptly made, I would use Shore again.
20 Shore Road, East Wittering, PO20 8DZ, Chichester, GB
http://www.shore.co.uk/
Barry Jenner
May 15,2022Perfect service. Small problem with delivery of kayak to the Highlands of Scotland quickly overcome after getting in touch with Chris & Ollie. It’s how a company responds to problems that tells you who they are. These guys couldn’t have been better, would recommend 100% & will certainly use again.