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Reviews 273
Natalia Chorazyczewska
Oct 14,2022My experience with Shore was absolutely perfect. Very quick response to all my emails and super helpful. I ordered a surfboard and within an hour got an information that my order was packed and shipped. The board arrived on the next day - professionally packed and ready to surf. Couldn't recommend it more - both, the service and the product are fully 10 out of 10. Thank you again!!
Courtney
Oct 13,2022NOT FREE RETURNS. DON'T GET CAUGHT OUT.
TJ
Oct 06,2022Ordered a wetsuit for next day delivery. Shopping process was smooth, the item was delivered to my safe place, and secured very conscientiously. I got in touch with Shore to report a potential flaw in the suit, and they got back to me same day to reassure me it's a drainage hole, but they also offered a refund or exchange if I wasn't happy. My friends, upon investigation it's definitely a drainage hole. I felt a bit silly, but was also really happy at being offered the refund or exchange. Thanks, Shore, for a great experience all round. I'll be keeping the wetsuit, though!
Adam
Sep 12,2022I was looking to purchase a new kayak with some other items and the team did me a deal which was better than on their website. The paddle I ordered was damaged but after sending a photo it was quickly replaced and included a pack of scupper plugs for the inconvenience. The delivery company DPD were shocking but no fault of Shore. Would recommend them to anyone needing equipment, thanks Chris Rouse!
Peter W
Sep 07,2022Out by a penny so you lose a £40 sale Not great business sense shown here. It’s free delivery over £40 so my order came to £40 exactly. At checkout I’m asked for a delivery charge. So I ring the help desk and request foc delivery to be told no can do. I work in retail and it’s a tough world we are living in at the moment, but I guess Shore mustn’t be struggling. That’s fine, I’ll shop elsewhere.
I.E. Connelly
Aug 31,2022Fantastic service. Quick delivery of shoes. They were too big and had to return for a smaller size. All done within a week with no fuss. I wish all firms were as polite and efficient. Customer service team very quick to respond via email. Would highly recommend.
Lauren
Aug 15,2022Ordered a few bits for my sons birthday same day it was shipped really quick delivery and so happy with my Purchases all came perfect in the boxes which doesn’t seem to happy much anymore with shops. Highly recommend this shop. Thank you.
Pip Darnton
Aug 10,2022I am so relieved that I bought my Wavesport Gemini Scooter kayak from Shore. It needed a repair during the warranty period and Chris was amazing at getting this all organised for me. The communication was excellent throughout (via email) and I now have my kayak back all repaired ready for new adventures. The original purchase and delivery was great too - I had excellent advice on the phone and am really glad I upgraded to fibreglass paddles. The kayak is so much fun on the sea and on rivers. I wouldn’t hesitate to recommend Shore and will definitely use them again for future purchases.
Steven
Aug 08,2022I placed an order for my sister from overseas a few weeks ago and I was thrilled with the service. Chris was exceptionally helpful and friendly. He answered all of my questions and even held the shipment for me when my sister was out of town. Chris, you are a legend. Thanks for going the extra mile.
Alan
Aug 05,2022Seems Shore always have an answer to suggest they offer great service. I paid for guaranteed next day delivery and it never came. Look forward to Shore refuting this. Avoid!! And Shore make excuses again! You`re never wrong are you Shore! It does not mention 4pm cut offs, I`ve sent you the screenshot.
Rob
Jul 26,2022First time I've used Shore and more than happy with the quality, fit and delivery of my order. A couple of t shirts for the kids and a hoody for myself, all quicksilver branded, excellent quality as you'd expect of the brand and delivery in two days. Can't fault them👍
Dave
Jul 25,2022Been buying apparel from Shore online for years. First order was through Amazon and only realised they were UK based on delivery, since then I’ve gone direct for anything I need that they sell. Most recent purchase included an item from a brand which was new to me and was unfortunately faulty (couldn’t tell if it was a design or manufacturing flaw). Within a week of raising this with Shore I already have a replacement. There was no hassle, no argument, no list of questions or dragging of feet…getting it sorted just seemed to happen without even needing to think. A major plus point in all this is that returns are done by Royal Mail, so you have the choice to drop off at a post office or sorting office or have it collected for a nominal fee, don’t need to worry about printing labels or any of that. Replacement arrived by DPD, can’t remember which courier the initial delivery was, but there have never been any budget couriers involved. In every retail business mistakes happen, issues arise, reasons to complain are inevitable, there’s no escaping that…it’s how Shore dealt with it which means they are now top of my list anytime I’m shopping for clothes!
Duane Joy
Jul 16,2022Really good service, everyone I dealt with went above and beyond.
Theo Marley
Jul 12,2022Would recomened, used for a long time as have good prices and hold a good range of stock. been very honest an helpful with everything, from returns/warrentys on products and getting in stock.
Bavski
Jul 07,2022Absolutely brilliant service, very rare these days imo. Excellent pricing and delivery, and they even exchanged my 2 of my t shirts and had it back to me in just a few days. Highly recommended!!
SH
Jun 02,2022We bought 2 kayaks from Shore for a good price. Phoned with a query before purchasing and got some good advice. Delivered on time and when expected. There was a small issue with minor damage in transit but this was dealt with quickly by Chris at Shore. Really good service and highly recommended.
Lou McL
May 26,2022Great Company. I ordered a Patagonia jumper (which was about £20 cheaper than anywhere else here!). Arrived quickly and it looks great.
Philip Doherty
May 24,2022Don't use. I will be making sure my friends and work colleagues do not use this company and I have a lot of work colleagues. I ordered a top which was too big I sent it back with free delivery and asked for a medium which are in stock on the website. They have the refunded me minus the delivery charge as it was an only exchanges are free delivery? Yes I asked for an exchange. Disgrace of a company do not use.
Nigel
May 24,2022Many thanks to Henry & the team for arranging to personally deliver my kayak on route to a meeting - saved the joys of liaising with couriers for delivery of a mildly awkward item - cheers all at Shore
20 Shore Road, East Wittering, PO20 8DZ, Chichester, GB
http://www.shore.co.uk/
James Davies
Nov 01,2022Have to say, really surprised and in a good way, at the level of engagement, politeness and customer service dealing with a product I purchased When things go well you don’t really learn anything about a business, only when there are issues do you see what a business is really like. Unlike some, one in particular, competitors, it was a pleasure to be a customer with Shore and from how they dealt with my transaction and the problem, they’ve won a customer. Really happy, 5*s all the way